Children's home run by Sahara Care Service for Children Ltd in Slough

Inspection report children’s home: SC490025 1 SC490025 Registered provider: Sahara Care Service for Children Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and run by a private organisation. It provides care and accommodation for up to four young people who have emotional and/or behavioural difficulties.

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Overall experiences and progress of

children and young people, taking into account

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inadequate

How well children and young people are helped and protected inadequate

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inadequate

The effectiveness of leaders and managers inadequate

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inadequate

There are serious and/or widespread failures that mean children and young people are not protected or their welfare is not promoted or safeguarded and the care and experiences of children and young people are poor and they are not making progress.

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inadequate

Overall judgement at last inspection: declined in effectiveness

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Enforcement action since last inspection:

Compliance notice issued for breaches of Regulation 33 (1)(b)(4)(a)(b). The notice completion date was 2 January 2018. Inspection report children’s home: SC490025 2

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Key findings from this inspection

This children’s home is inadequate because:

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Key findings from this inspection

 The compliance notice, issued as a result of shortfalls identified at the interim inspection on 4 October 2017, has not been met.  Twelve requirements were made because of shortfalls identified at the interim inspection on 4 October 2017. This inspection found that none of these has been satisfactorily met.  The designated officer requested that the home conducts an internal investigation due to a substantiated allegation made by a young person in September 2017. This has not been completed.  Records of young people who are missing from care are inconsistent and it is not clear that all incidents have been recorded or reported effectively. For one young person, the action plan on his file should he be missing from care has not consistently been followed.  Ofsted has not received any monthly reports by the independent visitor in line with regulation 44 since the one dated 20 September 2017.  Staff have been lone working with a young person without a suitable plan, risk

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Key findings from this inspection

assessment or policy in place. This has placed the young person and staff at significant risk. The young person’s placement ended as a result of a serious assault to a member of staff when she was working alone.  Young people’s files do not all contain the information as required in regulations. For one, the in-house placement plan consisted of several pre- printed pages with headings, most with no extra information added regarding how to support him. There was also no local authority information to guide staff in his care.  Recruitment is not robust and is not following safer recruitment guidance. Two references have been sought from one employer, and concerns noted in one reference have not been followed up; gaps between education and employment have not been clarified; and disciplinary action taken by a former employer has not been explored. Additionally, a person has worked in the house on at least

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Key findings from this inspection

two occasions, having access to confidential information and liaising with external professionals, without any checks having taken place.

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Key findings from this inspection

 The recent appointment of an external manager has led to some small improvements in the quality of care and records.  The young person in placement since 22 December 2017, says he likes the home and staff. Inspection report children’s home: SC490025 3

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Inspection date Inspection type Inspection judgement

04/10/2017 Interim Declined in effectiveness 15/05/2017 Full Requires improvement to be good 10/11/2016 Full Requires improvement 31/08/2016 Full Inadequate Inspection report children’s home: SC490025 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to involve each child’s placing authority effectively in the child’s care, in accordance with the child’s relevant plans. (Regulation 5(a))

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Requirement Due date

In particular, maintain contact with the placing authority representative (usually the social worker), informing them of the young person’s progress and any behaviours or incidents of concern. 03/02/2018

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who understand the children’s home’s overall aims and the outcomes it seeks to achieve for children.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff treat each child with dignity and respect. (Regulation 6(2)(a)(b)(iii))

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Requirement Due date

Specifically, allow young people to express their culture and identity. 03/02/2018

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff—

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Requirement Due date

help each child to understand the importance and value of education, learning, training and employment;

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Requirement Due date

help each child to attend education or training in accordance with the expectations in the child’s relevant plans. (Regulation 8(2)(a)(iv)(x)) 03/02/2018 Inspection report children’s home: SC490025 5 The health and well-being standard is that the health and well- being needs of children are met. (Regulation 10(1)(a))

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Requirement Due date

In particular, ensure that consent to provide emergency and ongoing medical care is held within the home. 03/02/2018

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on mutual respect and trust; an understanding about acceptable behaviour; and positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff—

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Requirement Due date

meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans;

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Requirement Due date

communicate to each child expectations about the child’s behaviour and ensure that the child understands those expectations in accordance with the child’s age and understanding. (Regulation 11(2)(a)(i)(v))

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Requirement Due date

In particular, ensure plans are detailed and specific to the young person; that they identify how to support the young person when they are distressed, anxious or upset; and that staff know what the expectations are for each young person living in the home in order to communicate these to them. Additionally, ensure that key work sessions are a structured space for young people to consider their emotions and how to manage these. 03/02/2018

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on mutual respect and trust; an understanding about acceptable behaviour; and positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff—

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Requirement Due date

help each child to develop socially aware behaviour;

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Requirement Due date

help each child to develop and practise skills to resolve conflicts positively and without harm to anyone;

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Requirement Due date

strive to gain each child’s respect and trust;

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Requirement Due date

de-escalate confrontations with or between children, or potentially violent behaviour by children; 03/02/2018 Inspection report children’s home: SC490025 6 that each child is encouraged to build and maintain positive relationships with others. (Regulation 11(2)(a)(ii)(iv)(viii)(xi) and (b))

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Requirement Due date

In particular, provide staff with the necessary skills and confidence to support young people when they are anxious, upset or distressed; create an environment where young people feel staff can contain them emotionally and physically; support young people to understand their behaviour and consider how they can manage situations differently; use the police only when absolutely necessary to manage behaviour which is beyond staff skills or control.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on mutual respect and trust; an understanding about acceptable behaviour; and positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff—

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Requirement Due date

understand how children’s previous experiences and present emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children;

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Requirement Due date

are provided with supervision and support to enable them to understand and manage their own feelings and responses to the behaviour and emotions of children, and to help children to do the same. (Regulation 11(2)(a)(ix)(x))

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Requirement Due date

In particular, train and develop staff so that they can recognise why behaviour is being displayed and know how best to respond; ensure that staff have the time to discuss their feelings after an incident and how they can manage their feelings as a result. 03/02/2018

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child. (Regulation 12(2)(a)(i)) 03/02/2018 Inspection report children’s home: SC490025 7 In particular, produce detailed plans and risk assessments for each young person living in the home and the safety of any staff who is lone working with them.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12(2)(b))

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Requirement Due date

In particular, ensure that any records when a young person is missing form care are clear and follow agreed plans. 03/02/2018

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12(2)(b))

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Requirement Due date

In particular, complete internal investigations into incidents when partner agencies (the designated officer) request this. 03/02/2018

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12(2)(b))

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Requirement Due date

In particular, that staff do not contact young people by their personal mobile phone or via social media. 03/02/2018

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 03/02/2018 Inspection report children’s home: SC490025 8 lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child. (Regulation 13(2)(a)(b)(c)(e))

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Requirement Due date

In particular, update the statement of purpose to reflect the service provided and the current skills of the staff team; support the staff team to work cohesively and consistently; and provide training for staff in order to meet the needs of the young people living in the home.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13(2)(f))

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Requirement Due date

In particular, the responsible individual must understand what is happening in the home and how staff skills and training are impacting on young people’s experiences. 03/02/2018

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended 03/02/2018 Inspection report children’s home: SC490025 9 that the home is to provide care and accommodation, as set out in the home’s statement of purpose;

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Requirement Due date

that arrangements are in place to ensure the effective induction of each child into the home; manage and review the placement of each child in the home; and plan for, and help, each child to prepare to leave the home or to move into adult care in a way that is consistent with arrangements agreed with the child’s placing authority;

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Requirement Due date

that each child’s relevant plans are followed. (Regulation 14(1)(a)(b)(2)(a)(b)(i)(ii)(iii)(c))

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Requirement Due date

In particular, that impact assessments are completed prior to placement to ensure compatibility with the existing group; that plans are in place to care for young people; and that endings are planned.

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Requirement Due date

Subject to paragraph (6), the registered person must ensure that the home is at all times conducted in a manner which is consistent with its statement of purpose. (Regulation 16(5)) 03/02/2018

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Requirement Due date

The registered person may only use devices for the monitoring or surveillance of children if the monitoring or surveillance is for the purpose of safeguarding and promoting the welfare of the child concerned, or other children; the monitoring or surveillance is no more intrusive than necessary, having regard to the child’s need for privacy. (Regulation 24(1)(a)(d))

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Requirement Due date

In particular, update the policy in relation to the use of surveillance to include that the owners of the children’s home may view CCTV from their home address, and the reasons for doing this. 03/02/2018

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Requirement Due date

If the registered provider is an individual, the individual must undertake such continuing professional development as is necessary to ensure that the individual has the skills needed for carrying on the children’s home. (Regulation 29(1))

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Requirement Due date

In particular, the responsible individual must improve her skills and knowledge regarding the effective running of a children’s home as well as understanding relevant regulations and guidance linked to the running of a registered home. 03/02/2018

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety. The requirements are that the individual has the appropriate 03/02/2018 Inspection report children’s home: SC490025 10 experience, qualification and skills for the work that the individual is to perform. (Regulation 32(3)(b))

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety. The requirements are that full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32(3)(d)) 03/02/2018

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Requirement Due date

The registered person must ensure that each permanent appointment of an employee is subject to the satisfactory completion of a period of probation. (Regulation 33(1)(b)) 03/02/2018

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Requirement Due date

The registered person must ensure that all employees undertake appropriate continuing professional development; receive practice-related supervision by a person with appropriate experience. (Regulation 33(4)(a)(b)) 03/02/2018

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home. The registered person must maintain in the home the records in Schedule 4. (Regulation 37(4)) 03/02/2018

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Overall experiences and progress of children and young people: inadequate

Young people do not make satisfactory progress while living in the home. Since the interim inspection in October 2017, three young people have moved from the home in an unplanned manner. The mostly inexperienced and untrained staff team could not meet their needs, either emotionally or behaviourally.

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Overall experiences and progress of children and young people: inadequate

The responsible individual, despite being the only registered person when two of the young people were placed, had no input in the decisions to place them. She allowed the manager (who is not yet registered) to make these decisions. There are no impact risk assessments in place for the two most recently placed young people. There is no evidence that these young people’s needs had been considered, or whether they could live together. It was identified immediately that they were not a suitable combination, resulting in one moving to an unregistered home on the day of his initial placement.

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Overall experiences and progress of children and young people: inadequate

The admissions and discharge book has not been fully completed, lacking detail of where some young people have moved onto.

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Overall experiences and progress of children and young people: inadequate

Young people’s files do not all contain the information as required in regulations. For one, the in-house placement plan consisted of several pre-printed pages with headings, many with no extra information added regarding how to support a young person. Key- work sessions are infrequent and unplanned. The records of these available in young Inspection report children’s home: SC490025 11 people’s files are of significant discussions prompted by the young person, rather than a planned learning or exploration session in line with the young person’s identified needs. The new manager has produced plans with greater detail for the young person living in the home. However, these plans assume a level of skill and knowledge in the staff team, which is not currently there, in part due to a lack of training. The two staff members who have appropriate training and qualifications (aside from the manager and deputy

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Overall experiences and progress of children and young people: inadequate

manager) have gained these from their previous places of employment.

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Overall experiences and progress of children and young people: inadequate

Young people’s health needs, including their emotional well-being, have not been explored effectively. Records for one young person are vague and do not identify that he had any health appointments or input during his placement despite being prescribed controlled medication. Staff are seeking child and adolescent mental health services support for the young person currently in their care, and have liaised effectively with the child looked after nurse to try to secure this. Two files checked did not have consent for medical treatment.

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Overall experiences and progress of children and young people: inadequate

Young people who have lived in the home since the last inspection have not been engaged in education. One young person placed was attending regularly prior to his placement, but steadily reduced his attendance until it stopped. Staff were not directed effectively in how to manage this, even allowing his friends into the house during the school day. Records for one young person do not show how or if managers were trying to identify a suitable educational placement for him, or what his daily plans were in order for him to become ready for engagement in it. The young person currently in placed has a bespoke package of education which is due to start at the end of January.

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How well children and young people are helped and protected: inadequate

Records of safeguarding concerns and actions taken to litigate them are limited. It is unclear if there have been no concerns identified, or if the records are missing. The designated officer requested that the home conduct an internal investigation due to a substantiated allegation made by a young person in September 2017. This has not been completed. The responsible individual was unaware it was necessary, and the current manager had no information available to him regarding the allegation. He did contact the designated officer and sought the required information to start an investigation during the inspection.

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How well children and young people are helped and protected: inadequate

Staff have been lone working with a young person without a suitable plan, risk assessment or policy in place in relation to this. This has placed a young person and staff at significant risk. One young person’s placement ended the following day because of a serious assault to a lone working member of staff.

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How well children and young people are helped and protected: inadequate

There is no organisation mobile phone to use while away from the home and no clear direction for staff if they use their own personal mobiles. While the manager is clear that staff should not be sharing their personal numbers or contacting the young people via social media, there are unaddressed concerns within the staff team that this may be happening. Inspection report children’s home: SC490025 12 Young people who have lived in the home have been missing from care on several occasions. It was a known behaviour for these young people, but escalated particularly for one while he was living in the home. Staff had not had training in gang association and the risks related to this despite it being a known risk for the young person, and a requirement at the last inspection. The records of when the young person has been missing from care are inconsistent and not all incidents have been recorded or reported

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How well children and young people are helped and protected: inadequate

effectively. The action plan on file should the young person go missing from care has not consistently been followed. In particular, police have not always been alerted when he was missing thirty minutes past his curfew. Concerns regarding the suspicion a young person was involved in selling drugs were not challenged effectively, but too readily accepted as if this was a choice the staff could not influence. A youth worker from the local authority was working with him regarding being missing, but records of missing do not show when the visits have taken place, including the visitors’ log identifying this worker as his ‘friend’.

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How well children and young people are helped and protected: inadequate

Behaviour management remains an area of concern. While the current plans for the young person in place are clear, they assume staff have a level of skill and knowledge with regards to behaviour management. It is unknown what training staff have had in this area. One member of staff described it as the legal aspects of restraint and how to use breakaway. The police are known to have been called on two occasions to support staff with a young person’s behaviour. On one of these occasions a member of staff had been seriously assaulted while lone working, and the other event could have been managed without police involvement if staff were better trained.

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How well children and young people are helped and protected: inadequate

The use of CCTV cameras in the home was raised as a concern at the last inspection, with staff reporting that the responsible individual’s husband had called the house from his own home, querying staff’s actions. The requirement to produce a clear policy in relation to the use and viewing of CCTV has not been met.

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How well children and young people are helped and protected: inadequate

There is not a current location assessment in place for this home.

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How well children and young people are helped and protected: inadequate

Recruitment is not robust and is not following safer recruitment guidance. Two references have been sought from one employer for one member of staff, and the concerns noted in one reference have not been followed up. The gaps between education and employment for another member of staff have not been clarified and disciplinary action taken by a former employer has not been explored. Additionally, a person has worked in the house on at least two occasions, having access to confidential information and liaising with external professionals regarding young people, without any checks having taken place.

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The effectiveness of leaders and managers: inadequate

Since the interim inspection in October 2017, another consultant has been drafted into manage the home. This is the third manager in twelve months. He has a proven record Inspection report children’s home: SC490025 13 of accomplishment at previous registered children’s homes and has employed a trusted colleague as his deputy manager. The home has a history of employing managers who show enough promise for the home to move from an inadequate judgement and then leave, returning the home to an inadequate judgement again, due to the responsible individual and staff’s lack of skills and knowledge.

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The effectiveness of leaders and managers: inadequate

The responsible individual has shown poor judgement in the appointment of the manager in place during the interim inspection. The agency she was employed via is not a children’s residential care agency, and the manager demonstrated a severe lack of knowledge of the children’s homes regulations and associated guidance. The current manager is unable to locate records and agreements with placing authorities and the reasons for at least one placement ending.

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The effectiveness of leaders and managers: inadequate

The compliance notice of the 17 October 2017 has not been met by the deadline of 2 January 2018. In particular, a member of staff who had his probation period extended to 6 September 2017 still has not had a formal probation period end, or a meeting regarding the issues identified as the reasons for the original extension. Evidence was not produced on inspection to demonstrate if staff have undertaken training since the compliance notice was issued. The quality and content of the training which has taken place cannot be verified by the acting manager, and the training provider has not issued any confirmation of attendance or certificates. Staff are still to receive practice-related supervision of sufficient quality. The supervision sessions which have been undertaken by the former manager did not reflect the home and young peoples’ needs, and more recent supervision still lacks exploration and evaluation of staff’s needs, performance and

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The effectiveness of leaders and managers: inadequate

understanding of young people placed in the home. The new manager plans to place all staff on a development plan. However, this is not yet in place.

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The effectiveness of leaders and managers: inadequate

Of the twelve requirements set at the interim inspection, none has been satisfactorily met. There is little oversight of the home and the quality of care provided. Additionally, Ofsted has not received any monthly reports by the independent visitor in line with regulation 44 since the one dated 20 September 2017. The new manager has plans to appoint a new independent visitor who is known to provide a high level of scrutiny.

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The effectiveness of leaders and managers: inadequate

The home is not working within its statement of purpose. The current manager updated the document on 4 January 2018. However, all young people placed until this point have been so under the former document. It states that staff have skills and training that they do not. It also suggests the home can meet the needs of children that they are not able to, especially with regards to behaviour and emotional well-being.

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The effectiveness of leaders and managers: inadequate

There is a divide in the staff team, due to lack of management guidance. There are clear cliques and potential exclusive relationships within the team; these problems are being explored by the current manager. The responsible individual has employed a young and inexperienced member of staff to a senior position. This member of staff is studying for a level 5 qualification but has no experience of working in a children’s home. Observations showed senior staff being loud and giggling with the young person and other staff, in a manner that was inappropriate and that demonstrated the lack of experience and respect for the young person’s identity, as they were trying to correct his Inspection report children’s home: SC490025 14 regional pronunciation of certain words.

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The effectiveness of leaders and managers: inadequate

Some staff were not enrolled to on a suitable level 3 qualification prior to this inspection. Although many have worked in the home in excess of six months, only two had been enrolled, and the remaining three were requested to be enrolled during the inspection.’ Records in the office are muddled and/or missing as a result of the frequent changes in management. The inspectors were unable to view some documents because they were not available, or the manager was unsure if they were the most up-to-date versions, for example restraint records and complaints. Confidential information regarding unsuccessful applicants was not locked away, nor were individual staff supervision notes.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC490025 15

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Children’s home details

Registered provider: Sahara Care Service for Children Ltd

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Children’s home details

Registered provider address: 40 Halkingcroft, SLOUGH, SL3 7AT

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Inspectors

Jennie Christopher, social care inspector Emeline Evans, social care inspector Inspection report children’s home: SC490025 16 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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