Children's Home run by Cambian Childcare Limited in Shropshire

Inspection report children’s home: SC476231 1 SC476231 Registered provider: Cambian Childcare Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is registered to provide care and accommodation for up to four young people who have emotional and/or behavioural difficulties. The home works alongside a clinical team and specialises in providing care for young people who have experienced or been at risk of child sexual exploitation.

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Information about this children’s home

Inspection dates: 20 to 21 December 2017

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: Sustained effectiveness

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Enforcement action since last inspection:

None Inspection report children’s home: SC476231 2

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Key findings from this inspection

 The registered manager and staff plan well for new admissions. They make it a positive experience for young people moving into the home.  Staff build positive relationships with young people. Staff know the young people exceptionally well.  Staff encourage young people to make positive progress and achieve good outcomes.  Staff support young people to make positive memories.  Staff involve young people in all areas of their care planning.  Young people are provided with consistent boundaries.  Young people are cared for by a consistent and stable staff team.  The registered manager promotes partnership working, making everyone accountable for keeping young people safe.

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Key findings from this inspection

The children’s home’s areas for development:

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Key findings from this inspection

 The registered manager is not provided with regular supervision.

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Inspection date Inspection type Inspection judgement

09/03/2017 Interim Sustained effectiveness 09/11/2016 Full Good 05/02/2016 Interim Sustained effectiveness 14/10/2015 Full Good Inspection report children’s home: SC476231 3

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Recommendations

 The registered person must have systems in place so that all staff, including the manager, receive supervision of their practice from an appropriately qualified and experienced professional, which allows them to reflect on their practice and the needs of the children assigned to their care. (‘Guide to the children’s homes regulations including the quality standards’, page 61, paragraph 13.2).

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Overall experiences and progress of children and young people: good

Staff ensure that young people get involved in a wide range of actives, such as horse riding, climbing mountains, going to the beach and playing in the snow. A parent told the inspector, ‘She is allowed to be a child, which is really good.’ As a result, young people make positive memories. Staff capture these memories using memory boxes, photos and journals. Young people get involved in all elements of their care. For example, staff encourage young people to identify risks and protective factors when completing risk assessments. Staff put these documents into an ‘easy read’ format so that they are easy for young people to understand. Furthermore, young people help review other key documents such as the young people’s welcome guide. Relationships between young people and staff are excellent. Staff provide a loving and nurturing home for young people. A young person told the inspector, ‘I love it here, I

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Overall experiences and progress of children and young people: good

don’t want to leave. The staff make it a family home.’ As such, young people feel valued and have a sense of belonging. Young people have good school attendance. Staff support young people in school and college when needed. A teacher told the inspector ‘[Member of staff] is fantastic, she offers my staff advice to manage the young people’s behaviour as they can sometimes push boundaries.’ As a result, young people remain engaged in education. Staff ensure that young people attend primary health appointments and seek medical attention when needed. As a result, young people’s health needs are consistently met. The manager and staff plan young people’s transitions into the home very well. Young people instantly feel welcomed. Young people living at the home also welcome new arrivals by writing letters and sharing their experiences. A young person visiting the home before moving in told the inspector, ‘It’s very welcoming, it feels like home. If I

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Overall experiences and progress of children and young people: good

could move in today I would. I have never felt like this about a placement before.’ Staff devise independence plans with young people, taking into account young people’s wishes and feelings. As such, young people invest in their plans and make good progress. One young person reflected, ‘I have progressed. I now go out on my own. I Inspection report children’s home: SC476231 4 can cook and look after myself.’

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How well children and young people are helped and protected: good

Young people who have gone missing in the past no longer feel the need to do so. Young people feel safe. A young person told the inspector, ‘I do feel safe and they have taught me to keep safe.’ A parent confirmed this, stating, ‘She is totally safe, and at no time have I felt she is unsafe.’ Staff work closely with young people, discussing relevant topics, for example relationships, sex education and emotions. This broadens young people’s knowledge and keeps them safe. Staff provide clear boundaries to young people using a rewards-based system. A parent told the inspector, ‘Staff have given her good guidance and boundaries, she knows where she stands.’ Young people are able to work towards larger rewards that they earn for positive behaviour sustained over a period of time. This is highly effective and young people are generally well behaved. Staff ensure that bullying does not occur. If the young people do have issues with one another, staff resolve these effectively without

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How well children and young people are helped and protected: good

further escalation. Staff are proactive in showing young people how their own actions can have a positive impact on others. For example, young people support different charities and send get well gifts and cards to a child they met on holiday who had a life-limiting illness. Consequently, young people learn about empathy and diversity. The manager and staff ensure that risk assessments are up to date and relevant. They actively involve young people and young people’s families in developing risk management strategies. For example, one young person agreed to engage in sessions relating to keeping safe. The young person’s parent agreed to inform staff if she became aware that the young person was planning to go missing. This collaborative working helps to keep young people safe.

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The effectiveness of leaders and managers: good

The registered manager and deputy manager have good insight into the home’s strengths and areas for development. They have a strong focus on keeping young people safe while providing them with positive life experiences. Young people and staff speak highly of the management team, the support that they provide and the manager’s ‘open door policy’. Parents also comment positively in this regard. One parent told the inspector, ‘Staff are really good, they keep me updated, and they gather my views. If I have a problem, they will talk to me whenever I want. I know I could call in the early hours of the morning and they would talk to me.’ The registered manager challenges other professionals effectively when this is required in order to secure the best outcomes for young people. She does this while maintaining positive, professional relationships with other agencies. Agency staff are not used in this home. The registered manager has a longstanding and

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The effectiveness of leaders and managers: good

Inspection report children’s home: SC476231 5 established team. Young people receive consistent care, enabling them to build positive relationships with staff. The management team supports staff to keep up to date with relevant training and source further external training outside of the company, which the staff enjoy and benefit from. The registered manager is effective in delegating duties to her staff team. This ensures that staff continue to develop their practice and take responsibility for different tasks such as auditing files. The registered manager ensures that staff have regular supervision, allowing time for self-reflection and discussions about the care provided to the young people. Unfortunately, the registered manager is not always provided with regular supervision. This limits the support that she receives and the opportunities that she has to reflect.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC476231 6

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Children’s home details

Registered provider: Cambian Childcare Ltd

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Children’s home details

Registered provider address: Cambian Group, 4th Floor Waterfront Building, Chancellors Road, Hammersmith Embankment, London W6 9RU

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Inspector

Lisa O’Donovan, social care inspector Inspection report children’s home: SC476231 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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