Children's home run by Keys Group Progressive Care & Education Limited in Birmingham

Inspection report children’s home: SC433286 1 SC433286 Registered provider: Keys Group Progressive Care & Education Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home is registered to care for up to two children. Ownership has recently been taken over by a large national organisation.

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Enforcement action since last inspection:

Three requirements were made at the last inspection. Leaders and managers have ensured that these requirements have been met.

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and young people since the most recent full inspection

This home was judged good at the last full inspection.

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and young people since the most recent full inspection

At the interim inspection, Ofsted judges that it has sustained effectiveness.

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and young people since the most recent full inspection

Children who live at this home receive good-quality care from a dedicated staff team. The staff team is led by a suitably skilled and experienced manager who instils a therapeutic approach into the care provided. This results in care being delivered that addresses known and emerging risks for children in a consistent way.

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and young people since the most recent full inspection

Children who live in this home are making good progress in all aspects of their lives. Children regularly attend education. They are motivated to learn. One young person who was not attending education previously, stated to the inspector, ‘I really love college.’ Another has embarked on a catering course and is making good progress.

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and young people since the most recent full inspection

Incidents of self-harm have significantly reduced for one of the children. They stated to Inspection report children’s home: SC433286 2 the inspector that they felt that this was due to the manager giving them hope for the future and a focus to work towards. They stated that the manager was able to see in them what others had not. Hope and aspirations for the future are held by children and the staff who care for them.

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and young people since the most recent full inspection

Children who live in this home feel safe living here. They trust the staff and, in particular, the manager to keep them safe. Relationships are built upon mutual respect. There is open discussion when children do not agree with decisions, and they are able to negotiate when it is appropriate. Children really like that they can hold these discussions and they feel that they are able to reach a reasonable compromise and feel listened to.

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and young people since the most recent full inspection

Children who live in this home are provided with the additional services that they require to support their progress. This, coupled with the therapeutic approach to care provided in the home, continues to support them emotionally. They are more able to make sense of their past experiences and focus upon building a better future.

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and young people since the most recent full inspection

Children who live in this home are cared for by staff that understand them and their needs. The poor compatibility of the children in the home can have an impact on their emotional well-being at times. This is recognised by the manager, who tries to provide care in a way that reduces the impact of the poor compatibility.

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and young people since the most recent full inspection

There have been a number of staff vacancies at this home since the last inspection. Recruitment has been hampered by organisational changes that initially had an impact on the terms and conditions of employment. Since the recent recruitment of a senior manager, these issues have been addressed and two new members of staff have been identified. The manager made a decision that the vacancies would be covered in house to prevent unnecessary change for children. While this decision has been good for the care children receive, it has had an impact on some managerial tasks such as supervision of staff.

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and young people since the most recent full inspection

One of the children who lives in this house spent time helping the inspector. They reviewed the ‘Child’s guide’ including against the regulations for such documents. They were able to identify that the document does not fully meet the regulations and feed this back to the manager. At the beginning of the year, it had been very difficult for the inspector to engage with this child due to the child’s poor emotional well-being. This engagement in the inspection process demonstrates the remarkable progress made. Inspection report children’s home: SC433286 3

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Inspection date Inspection type Inspection judgement

19/06/2017 Full Good 08/03/2017 Full Inadequate 14/12/2016 Full Inadequate 04/02/2016 Interim Declined in effectiveness

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

7 The children’s views, wishes and feelings standard

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Requirement Due date

In order to meet this requirement the registered person should:

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Requirement Due date

(d) ensure that an explanation is given to each child as soon as reasonably practicable after the child’s arrival about— (i) the children’s guide; (ii) how to make a complaint or representations in relation to the home or the care the child receives and how any such complaint or representations will be dealt with; and (iii) what advocacy support or services are available to the child, how the child may access that support or those services and any entitlement the child may have to independent advocacy provision. 31/12/2017 Inspection report children’s home: SC433286 4

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: Keys Group Progressive Care & Education Limited

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Children’s home details

Registered provider address: Part Ground Floor & First Floor, Two Parklands, Great Park, Birmingham B45 9PZ

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Inspector

Tracey Ledder, social care inspector Inspection report children’s home: SC433286 5 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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