Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report for children’s home - monitoring visit: SC476259 1 SC476259 Cambian Childcare Ltd Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned children’s home, registered to provide care and accommodation for up to four young people. The home specialises in caring for young people who have experienced child sexual exploitation.

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This monitoring visit

This children’s home was judged inadequate at the full inspection on 2 August 2017. In addition to the regulatory requirements, two compliance notices were issued. These were in respect of leadership and management and the protection of children. A restriction of accommodation was also put in place to prevent further young people being admitted to the home. This monitoring visit was undertaken to ensure that the two compliance notices had been met and that the restriction notice was being adhered to.

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This monitoring visit

No young people have been admitted to the home since the last inspection. The two young people who were in placement at the last inspection have remained at the home.

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This monitoring visit

The two compliance notices have not been met.

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This monitoring visit

Although the acting manager has worked hard to make significant improvements to the home and to the experiences and progress of young people, she has not focused sufficiently on the specific actions of the compliance notices. With regard to the compliance notice in relation to the protection of children, the acting manager has failed to ensure that risk assessments/risk management plans are up to date, individualised and provide clear guidance for staff. The plans do not identify the triggers to young people’s behaviours and lack consistent and clear guidance for staff to enable them to keep young people safe. Inspection report for children’s home - monitoring visit: SC476259 2 With regard to the leadership and management compliance notice, the acting manager has failed to evidence that she has monitored staff practice to ensure that young people receive the input and care that they need to support their emotional

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This monitoring visit

needs. While improvements have been made to ensure that young people’s complaints and allegations are appropriately investigated and that young people receive feedback, young people say that they do not always feel able to make complaints, as they do not trust the staff. One young person said that staff had told her that she could not telephone Ofsted if she had a complaint. Therefore, the system for managing complaints and allegations is ineffective, as young people do not feel able to voice their concerns.

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This monitoring visit

There also remain a number of shortfalls. These include poor links to other agencies to obtain services for young people. For example, the need for drug and alcohol programmes was identified in young people’s risk assessments, but staff did not make referrals to these services or undertake work with the young people.

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This monitoring visit

Staff do not understand or embrace the ethos of the home as set out in the home’s statement of purpose. There remains a culture of negativity and a lack of focus on young people’s needs, despite the best efforts of the acting manager to change this. Staff are not providing personalised care that meets each young person’s needs, as recorded in their relevant plans. Staff seldom undertake key-work sessions to help young people to understand and manage the impact of their past experiences. Key- work sessions that are undertaken are poor.

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This monitoring visit

The acting manager has ensured that relationships between the young people themselves have improved, but young people do not trust staff and feel that staff do not listen to them. Staff still lack the experience, qualifications and skills to meet the needs of young people. For example, a staff member had recently undertaken training aimed at understanding young people’s emotional needs and how this affects their behaviour. However, the member of staff was unable to explain to the inspector the content of the training or how this approach could benefit young people.

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This monitoring visit

The restriction on accommodation remains in place.

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Recent inspection history

Inspection date Inspection type Inspection judgement 15/02/2017 Interim Improved effectiveness 09/06/2016 Full Requires improvement 16/11/2015 Full Requires improvement 14/09/2015 Full Inadequate Inspection report for children’s home - monitoring visit: SC476259 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff, seek to secure the input and services required to meet each child’s needs. (Regulation 5(b)) 05/11/2017

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Requirement Due date

The quality and purpose of care standard is that the registered person ensures that staff understand and apply the home’s statement of purpose. (Regulation 6(1)(2)(b)(i)) 05/11/2017

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Requirement Due date

The quality and purpose of care standard is that staff provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background, and that staff help each child to understand and manage the impact of any experience of abuse or neglect. (Regulation 6(1)(2)(b)(iv)(v)) 05/11/2017

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on mutual respect and trust; an understanding about acceptable behaviour; and positive responses to other children and adults. (Regulation 11(1)(a)(b)(c)) 05/11/2017

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that staff assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child

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Requirement Due date

that staff help each child to understand how to keep safe

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Requirement Due date

that staff take effective action whenever there is a serious concern about a child’s welfare (Regulation 12(1)(2)(a)(i)(ii)(vi)*) 05/11/2017

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Requirement Due date

The leadership and management standard is that the registered person leads and manages the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose. That they ensure that staff have the experience, qualifications and skills to meet the needs of each child. That they use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13(1)(2)(a)(c)(h)*) 05/11/2017 Inspection report for children’s home - monitoring visit: SC476259 4 The care planning standard is that children have a positive experience of arriving at or moving on from the home. (Regulation 14(1)(b)) 05/11/2017

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Requirement Due date

* These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000.

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Children’s home details

Registered provider: Cambian Childcare Ltd

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Children’s home details

Registered provider address: Cambian Group, 4th floor Waterfront Building, Chancellors Road, Hammersmith Embankment, London W6 9RU

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Inspectors

Louise Whittle, social care inspector Miss O’Donovan, social care inspector Inspection report for children’s home - monitoring visit: SC476259 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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