Children's Home run by Cambian Childcare Limited in Torbay

Inspection report children’s home: SC456910 1 SC456910 Registered provider: Cambian Childcare Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered for up to two children or young people. It is owned and operated by a national provider of children’s services. The home looks after children and young people who may display complex emotional and behavioural needs, and/or a learning disability.

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Information about this children’s home

Inspection dates: 11 to 12 September 2017

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 9 February 2017

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good

Overall judgement at last inspection: improved effectiveness

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Key findings from this inspection

 This children’s home is managed by a highly experienced and effective registered manager. She leads a team of motivated staff who collectively Inspection report children’s home: SC456910 2 provide nurturing and positive care.  The ethos of the team puts children and young people at the centre of decision- making. As a consequence, they feel valued and learn to trust their carers and form positive attachments. Relationships between children and staff are excellent. Staff provide positive role modelling, and encourage children and young people to be open and honest in their communications. In this way, they learn how their carers can help them.  Both the child and the young person have lived in this children’s home for approximately one year. During this time they have made really good progress in many areas of their lives, such as in their behaviour and education. They have also become increasingly safe.

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Key findings from this inspection

 An outstanding feature of the home is the way in which the team supports children and young people to regularly see their families, and to sustain positive relationships with them.

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Key findings from this inspection

The children’s home’s areas for development:

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Key findings from this inspection

 On the whole, the staff are experienced and are either suitably qualified or are currently undertaking a professional qualification. However, further support is needed in the coming months to ensure that all staff members are able to succeed.  Several improvements have been made to the physical environment recently. These have made the environment feel more homely and attractive. However, some areas need attention in order to ensure that good standards are maintained throughout.

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Inspection date Inspection type Inspection judgement

09/02/2017 Interim Improved effectiveness 15/11/2016 Full Requires improvement 29/01/2016 Interim Sustained effectiveness 30/06/2015 Full Good Inspection report children’s home: SC456910 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

6: The quality and purpose of care standard In order to meet the quality and purpose of care standard the registered person must ensure the premises used for the purposes of the home are designed and furnished so as to meet the needs of each child. (Regulation 6 (2)(c)) In particular, this refers to the replacement of a young person’s carpet, the replacement of the dining room flooring and the repair or replacement of the front door. 30/11/2017

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Requirement Due date

32: Fitness of workers In order to meet this regulation the registered person must ensure that an individual who works in the home in a care role has the appropriate qualification by the relevant date. (Regulation 32 (4)) In particular, this refers to one member of staff who has been in post for more than two years but has not yet completed the Level 3 Diploma. 31/03/2018

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Overall experiences and progress of children and young people: good

Children and young people are achieving good outcomes and are benefiting from a wide range of positive experiences. The stability of their placement, combined with highly personalised and nurturing care, means that they are making very good progress educationally, emotionally and socially. Families and professionals are equally pleased with how well both children are doing. Comments included: ‘This is an excellent provision’ and ‘I could not ask for more, and have complete confidence in the staff.’

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Overall experiences and progress of children and young people: good

Relationships are excellent. Throughout the inspection, it was apparent that both the Inspection report children’s home: SC456910 4 child and young person have formed strong attachments to their carers, and that they trust them. Staff act as positive role models. This is demonstrated in how they treat each other with respect, and in their cheerful and light-hearted approach. Both the child and the young person regularly see their families, and staff provide excellent support for these arrangements.

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Overall experiences and progress of children and young people: good

Both the child and the young person are happy and settled. They feel safe and well cared for, and know that staff work hard to help them do well. They feel valued and know that they are listened to, and that their views are properly considered.

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Overall experiences and progress of children and young people: good

Children and young people are doing well in their education, and attend provisions that suit their personal needs. Staff are enthusiastic about the progress they are making and are aspirational about their futures. Staff act as good parents, and are in regular contact with the school and college. Good attention is given to improving health and well-being. Staff work very effectively in partnership with a range of professionals, to ensure that individual and holistic needs are met. When appropriate, staff encourage young people to take some responsibility for their own health, for example by arranging appointments with health professionals. The development of other skills, such as learning to cook, performing domestic tasks and using public transport, is also given good attention.

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How well children and young people are helped and protected: good

Children and young people feel safe and protected from harm. They speak openly to staff, and know that if they have any worries staff will help them, or put them in touch with someone who can help. In this way, and in working effectively with social workers and parents, children and young people are helped to become increasingly safe.

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How well children and young people are helped and protected: good

The manager and staff understand their responsibilities, and the procedures they must follow to keep children and young people safe. They have an excellent understanding of the diverse needs and vulnerabilities of the child and the young person. The manager and staff are robust and proactive in their practice, and as a result they demonstrate to the child and young person how much they care for them. When incidents do occur, measures are taken to keep children and young people safe. The team reflects on how further safeguards or improvements might be implemented. Information is shared appropriately with other professionals. All staff receive refresher safeguarding training, and discuss safeguarding regularly in team meetings and one-to-one supervision. The company provides a senior on call system so that staff always have access to support and advice throughout evenings and weekends.

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How well children and young people are helped and protected: good

Positive behaviour is consistently promoted. Children and young people are complimented and rewarded through an incentive scheme. Children and young people are given opportunities to make amends, and to learn positively from their experiences. In this way, they learn to understand the impact of their behaviour and how they can make more considered decisions. Incidents of missing from home, and associated risk- taking behaviours, have reduced significantly since the last full inspection in November. Physical restraints rarely take place, and when they do such practices are scrutinised by Inspection report children’s home: SC456910 5 senior staff.

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The effectiveness of leaders and managers: good

The registered manager has an ambitious vision and high expectations of the staff team, and for what children and young people can achieve. She is suitably qualified and has a wealth of experience. She is supported by a dedicated deputy who also works full time in the home, and by the responsible individual, who visits regularly and provides line management support. As a senior team they have a clear understanding of the strengths and weaknesses of the home, and take decisive and effective action to ensure that good standards are maintained.

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The effectiveness of leaders and managers: good

The staff team has been stable over the past year, and its members have worked effectively together to provide consistent care to both the child and the young person. Some changes to the staff team are now envisaged, and the manager is keen to ensure that the child and young person are supported throughout these changes, and that new appointments are made as soon as possible. Staff training opportunities are regularly provided, and all staff are encouraged to complete a professional qualification. The manager and responsible individual are committed to supporting a timely completion of this obligatory qualification for all staff. Staff say that they feel well supported through one-to-one supervision, annual appraisal and team meetings, and describe the manager as ‘brilliant’.

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The effectiveness of leaders and managers: good

Individual care plans and records are of a good standard. Children and young people have their own child-friendly copy of their care plan. The manager and staff enjoy working with the placing authority, and feel that they work together effectively in the best interests of children and young people. This is echoed by external professionals, who feel that this home compares very favourably with others locally. Staff can access care planning records easily, and are aware of the changing needs of children and young people, and how to meet these needs.

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The effectiveness of leaders and managers: good

The physical environment has improved over the last year, with new decoration, better lighting and repairs to the external rendering. Some matters continue to require attention, including the replacement of a young person’s bedroom carpet, the replacement of flooring in the dining room and the repair or replacement of the front door.

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Information about this inspection

Inspection report children’s home: SC456910 6 Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC456910 7

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Children’s home details

Registered provider: Cambian Childcare Ltd

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Children’s home details

Registered provider address: Cambian Group, 4th Floor Waterfront Building, Chancellors Road, Hammersmith Embankment, London W6 9RU

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Inspector(s)

Norma Welsby, social care inspector Inspection report children’s home: SC456910 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector(s)

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Inspector(s)

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Inspector(s)

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