Children's home run by Rosedale Children’s Services Limited in Hertsmere

Inspection report children’s home: SC384924 1 SC384924 Registered provider: Rosedale Children’s Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately run children’s home that is registered to provide care and accommodation for up to two children or young people who have emotional and/or behavioural problems.

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Information about this children’s home

Inspection dates: 12 to 13 September 2017

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Overall experiences and progress of

children and young people, taking into account outstanding

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Overall experiences and progress of

How well children and young people are helped and protected outstanding

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Overall experiences and progress of

The effectiveness of leaders and managers outstanding

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Overall experiences and progress of

Date of last inspection: 6 February 2017

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Overall experiences and progress of

Overall judgement at last inspection: sustained effectiveness

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Overall experiences and progress of

Enforcement action since last inspection: None Inspection report children’s home: SC384924 2

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Key findings from this inspection

This children’s home is outstanding because:

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Key findings from this inspection

 The children make excellent progress in all areas of their development.

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Key findings from this inspection

 The children start to develop individual hobbies and interests. They are proud of their achievements.

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Key findings from this inspection

 The children enjoy spending time with staff who know them exceptionally well.

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Key findings from this inspection

 The staff have a very consistent and positive approach to managing incidents of challenging behaviour. This helps the children to feel secure.

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Key findings from this inspection

 The staff understand and manage risks to individual children very well.

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Key findings from this inspection

 The registered manager works seamlessly with other professionals, such as therapists, to ensure that the children benefit from the specialist approaches they need.

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Key findings from this inspection

 The registered manager is innovative when she integrates specialist approaches to support children’s specific needs.

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Key findings from this inspection

 Staff mirror the registered manager’s high expectations and ambition for children.

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Inspection date Inspection type Inspection judgement

06/02/2017 Interim Sustained effectiveness 27/09/2016 Full Outstanding 09/03/2016 Interim Improved effectiveness 10/11/2015 Full Outstanding Inspection report children’s home: SC384924 3

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Recommendation

The registered person should actively seek independent scrutiny of the home and make the best use of information from independent and internal monitoring (including under regulations 44 and 45). (‘Guide to the children’s homes regulations including the quality standards’, page 55, paragraph 10.24)

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Overall experiences and progress of children and young people: outstanding

The children thrive from the personalised care they receive. As a result, they make excellent progress in all areas of their development. The staff team understands individuals and really gets to know them well. This helps to build strong relationships between the staff and the children. The children start to trust their staff and they build a sense of security and belonging.

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Overall experiences and progress of children and young people: outstanding

The children learn how to keep themselves healthy. They enjoy planning their own exercise passports and undertaking their ten-minute shake up. The staff consistently and innovatively integrate specialist therapy approaches into the children’s everyday care. This helps the children to improve their ability to build positive relationships with adults and it increases the children’s emotional well-being.

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Overall experiences and progress of children and young people: outstanding

The staff have high aspirations for the children. They work closely with educational professionals to make sure that the children settle in school. Consequently, the children learn the importance of attending school. This motivates them to learn and prepares them well for later life. One child commented: ‘Staff help me with my education so I can have a job.’ The children learn a range of life skills, such as travelling on public transport, cooking and using money. This is improving their independence and is preparing them well for later life.

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Overall experiences and progress of children and young people: outstanding

The children’s views are central to the daily planning and the running of the home. For example, the children enjoy choosing their own meals, activities and decor, and planning their own exercise routines. Where necessary, the manager is a strong advocate for the children. She makes sure that their views are heard when decisions are being made about their future. This helps the children to feel a sense of value and respect.

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Overall experiences and progress of children and young people: outstanding

The children enjoy a range of activities, such as holidays, trips to the park, bike-riding, and walking. The staff encourage the children’s personal interests. As a result, the children develop individual hobbies, such as ice-skating and dancing. This improves their skills, confidence and self-esteem. The children are proud of their achievements and they celebrate when they are picked for dance teams and take part in ice-skating productions. Inspection report children’s home: SC384924 4

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How well children and young people are helped and protected: outstanding

The children feel safe. One child said: ‘If I’m worried about anything I can talk to staff.’ The staff have an excellent knowledge of the risks the children may face. They manage risk exceptionally well. They allow the children to make the most of every life opportunity while still keeping them safe.

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How well children and young people are helped and protected: outstanding

The children do not go missing from this home. Should they ever go missing from home, clear protocols are in place for the staff to follow. This will help the staff to locate the child as quickly as possible.

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How well children and young people are helped and protected: outstanding

The staff receive a range of training, which helps them to safeguard the children. This includes training around child sexual exploitation, bullying and radicalisation. This helps the staff to identify any early signs that a child may be at risk. The children benefit from individualised work, which shows them how to identify dangers. This provides them with the knowledge of how to keep themselves safe.

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How well children and young people are helped and protected: outstanding

The staff have an in-depth understanding of the children’s highly complex needs. Staff focus on children’s positives. They emphasise that the children are safe and help them to trust staff. This reduces the children’s anxiety and improves their well-being and sense of security. When incidents of challenging behaviour arise, the staff manage incidents consistently, following the individual’s specific plans. Consequently, they redirect challenging behaviour effectively and physical intervention is a last resort.

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The effectiveness of leaders and managers: outstanding

The manager has the qualifications and a wealth of experience to undertake her role. She has been in post since 2012. The manager has high expectations of her staff and she is extremely ambitious for the children. Consequently, she leads a staff team that works closely together. It ensures that the children make progress and provides high standards of individualised care. One professional commented: ‘They stand out. They are phenomenal in their practice. It’s a stable and skilled home that is able to meet her extremely complex and challenging needs.’

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The effectiveness of leaders and managers: outstanding

The manager has effective monitoring systems. This enables her to identify the strengths in practice and areas for further development. The manager meticulously tracks children’s progress. When issues arise, she reflects on the reason for change and enlists specialist advice when needed to help the children get back on track. The manager’s monitoring reports do not always demonstrate other professionals’ opinion of the service. She does not detail how much the children’s voices influences their care. This is not affecting the quality of care provided, but it potentially limits further improvement.

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The effectiveness of leaders and managers: outstanding

The staff team feels well supported by the manager. Consequently, the staff enjoy their job and go to extra lengths to make sure that the children receive the specialist care they need. The staff receive regular supervision, which helps them to understand their roles and feel confident in delivering complex care. Inspection report children’s home: SC384924 5 The manager has excellent relationships with a range of professionals, such as therapists, clinicians, teachers and social workers. Consequently, there is a range of specialist professionals forming a strong team to support each child. One professional commented: ‘We have really, really positive communication with them. They are very supportive of her. It continues even when times are difficult. They make sure they work consistently with us.’

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The effectiveness of leaders and managers: outstanding

This service is operating fully within its statement of purpose. It provides outstanding care. The high level of staff supervision and individualised support enables the children to develop their individual interests and make progress in every area of their development.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC384924 6

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Children’s home details

Registered provider: Rosedale Children’s Services Limited

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Children’s home details

Registered provider address: 5th Floor, Metropolitan House, 3 Darkes Lane, Potters Bar, Hertfordshire EN6 1AG

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Inspector

Jamie Richardson, social care inspector Inspection report children’s home: SC384924 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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