Children's home run by Keys Nhcc Ltd in Rossendale

Inspection report children’s home: SC474041 1 SC474041 Registered provider: New Horizons (Child Care) Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned home, registered to provide care and accommodation for one young person who has emotional and/or behavioural difficulties.

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Information about this children’s home

Judgement at last inspection: Requires improvement

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and young people since the most recent full inspection

This home was judged as requires improvement at the last full inspection. At the interim inspection, Ofsted judges that it has improved effectiveness.

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and young people since the most recent full inspection

Since the last inspection, two young people have moved out, one of whose moves was planned and the other was unexpected. Two young people have moved into the home. One young person had a positive transition, including a visit to the new placement. However, there is no formal structure or document to guide managers and staff in planning and preparing young people for transitions. One young person had an unplanned and unexpected ending to the placement at the request of the placing authority. Because of this, the young person did not have enough suitcases for his clothes. This had the potential to have a negative impact on his sense of self-worth and dignity. The manager has learned from this and has ensured that spare luggage is kept for young people in the home in case of emergencies. Inspection report children’s home: SC474041 2 Admissions have varied in success. On one occasion, the manager did not ensure that

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and young people since the most recent full inspection

she was tenacious enough in gathering as much information as possible and speaking to the placing authority prior to agreeing the placement. However, the manager learned from this experience, and the current young person experienced a well-planned admission. The manager ensured that she ascertained enough information about the young person prior to his arriving. There is effective communication between the manager and the placing authority, and this supports the young person’s placement, as boundaries and expectations are consistent. The social worker said: ‘The manager and staff have been professional. They have shared assessments even before he was placed here. I raised a few concerns regarding food in respect of my young person and they dealt with it straight away. My young person likes it here. They have helped him with his bedroom. They have been good with contact as this was set up at the last minute. They

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and young people since the most recent full inspection

have been welcoming to his parents and shared lots of information.’

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and young people since the most recent full inspection

Overall, the young person’s experiences and progress have improved since the last inspection. The young person has started mainstream school and he is enjoying it. The manager and staff have made links with the school and are in regular contact with school staff. The young person enjoys going out on activities, such as walks, and days out, such as to the safari park. He likes playing in the garden, and staff have bought him a tent to play in. Key-working sessions are much improved since the last inspection, as they are planned and purposeful. The manager has plans in place to improve them further through consultation with the home’s newly allocated therapist. The manager has completed key-working training with the staff and she has helped them to develop their skills and understanding regarding the role of a key-worker.

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and young people since the most recent full inspection

Since the last inspection, the home environment has significantly improved. It has been redecorated and personalised. Staff have invested in the home’s environment. Consequently, it looks and feels much more like a home. Management oversight has improved in the home. The manager has used team meetings to deliver training in subjects such as key-working sessions. Staff are positive about the changes in the home. A member of staff said: ‘The feeling in the team is that things are better. We are a strong team, although still learning things, but we can discuss things as a team. The manager is a great manager. She is the kind of person that if you make a mistake, she will tell you to learn from that.’ The manager has a clear plan for development. The requirements from the last inspection have been met. However, staff have not yet fully embedded all of the changes into everyday practice, and this continues to be an area for

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and young people since the most recent full inspection

Since the last inspection, safeguarding incidents have generally been better managed. Incidents in the home have been low. When there have been physical interventions, staff have appropriately documented them. The manager is quick to pick up any areas for improvement in staff practice. The manager ensures that she completes a thorough staff debrief after physical interventions. The manager encourages staff to reflect on their practice. When young people make complaints, the manager appropriately refers the complaint to safeguarding professionals. She ensures that the complaints are followed through, even after the young person has left the home, and that the young person knows the outcome. However, she does not always ensure that a written record Inspection report children’s home: SC474041 3 is kept of the outcome of the complaint.

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and young people since the most recent full inspection

The manager has improved the resources that are available to the young person in the home. She has established links with the allocated therapist to the home, who has started to attend meetings and plan work with staff in order to support the young person. The manager has made links with an independent advocacy service.

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Inspection date Inspection type Inspection judgement

19/06/2017 Full Requires improvement 27/02/2017 Interim Declined in effectiveness 13/09/2016 Full Requires improvement 23/03/2016 Interim Improved effectiveness

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who treat each child with dignity and respect. (Regulation 6 (b) (iii)). 06/10/2017

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Requirement Due date

The care planning standard is that children receive effectively planned care in or through the children’s home and have a positive experience of moving on from the home. (Regulation 14 (1) (a) and (b)). 06/10/2017

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Information about this inspection

Inspection report children’s home: SC474041 4 Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: New Horizons (Child Care) Limited

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Children’s home details

Registered provider address: Hurstwood Court, New Hall Hey Road, Rawtenstall, Lancashire BB4 6HR

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Inspector

Hannah Bates, social care inspector Inspection report children’s home: SC474041 5 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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