Children's Home run by Capstone Care Provider Limited in Nottinghamshire

Inspection report children‟s home: SC392712 1 SC392712 Registered provider: Capstone Care Provider Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned children‟s home that provides care for up to three children and young people who have emotional and/or behavioural difficulties.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children‟s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 20 December 2016

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good

Overall judgement at last inspection: sustained effectiveness

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good

Enforcement action since last inspection: none

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Key findings from this inspection

 Young people enjoy a relaxed, „family-style‟ home. The environment is comfortable and well maintained. Meals are fresh, home cooked and varied. Daily routines are consistent. Young people say that they „love‟ this home. Inspection report children‟s home: SC392712 2  Identity needs are appropriately met. Care planning fully includes cultural, social and religious needs.  A cohesive staff team provides consistent support. Young people are supported by staff who know them well.  Transitions from the home are well planned. This means that young people are well prepared, understand what to expect and feel supported.  Risk-taking behaviours for young people have reduced over time. Young people are increasingly safe because of the care provided.  Young people make progress from their starting points. Their needs are well understood. They are provided with the resources to enable them to reach their potential.

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Key findings from this inspection

 The registered manager works hard to ensure that the staff team is appropriately trained and supervised. He is committed to developing all of his staff team to reach their professional potential.

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Key findings from this inspection

The children‟s home‟s areas for development:

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Key findings from this inspection

 All safeguarding policies require updating to reflect current regulations and legislation.  The statement of purpose needs to be changed to reflect the most recent regulations.  Case records do not always contain up-to-date care and placement plans.

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Inspection date Inspection type Inspection judgement

20/12/2016 Interim Sustained effectiveness 06/07/2016 Full Good 16/03/2016 Interim Declined in effectiveness 23/06/2015 Full Good Inspection report children‟s home: SC392712 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must compile in relation to the children‟s home a statement ("the statement of purpose") which covers the matters listed in Schedule 1. The registered person must keep the statement of purpose under review and, where appropriate, revise it; and notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (1)(3)(a)(b)) 04/10/2017

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Requirement Due date

The registered person must keep under review and, as necessary, revise the home‟s child protection policies. (Regulation 34 (6)) These polices are to include clear procedures for referring child protection concerns to the placing authority or local authority where the home is situated if appropriate. They must include specific procedures to prevent children going missing and take action if they do. The policy regarding the protection of children from abuse and neglect should include the arrangements in relation to dealing with allegations involving staff in the home, e- safety and to counter risks of self-harm and suicide. 04/10/2017

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Requirement Due date

The registered person must ensure the home maintains records (“case records”) for each child which include the information and documents listed in Schedule 3 in relation to each child. (Regulation 36 (1)(a)) This is with reference to having a copy of any plan for the care of the child prepared by the child‟s placing authority, and a copy of the placement plan. 04/10/2017

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Recommendation

 The home‟s policies and procedures around the protection of children should reflect any requirements of other relevant legislation. With particular regard to procedures relating to radicalisation and extremism, female genital mutilation and Inspection report children‟s home: SC392712 4 child sexual exploitation. („Guide to the children‟s homes regulations including the quality standards‟, page 43, paragraph 9.22)

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Overall experiences and progress of children and young people: good

Young people, managers and staff confirm that they have positive relationships. Managers and staff have very good knowledge about the needs of young people. They gain this knowledge through talking with young people. They are interested in young people‟s lives, activities and friendships. They work hard to build rapport with young people. One professional said, „The staff have made this young person feel valued.‟ Young people say that the home is good. They say this is because of the relationships with managers and staff.

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Overall experiences and progress of children and young people: good

Young people who live in this home have individual needs. The provider‟s care and placement plans reflect these individual needs. There is good focus on each young person‟s cultural background and personal identity. However, the care and placement plans provided by the placing authorities are out of date. This does not provide staff with clarity about care and placement planning. However, regular reviews of plans ensure that young people receive consistent care. Managers and staff fluently describe young people‟s plans. This demonstrates their in-depth knowledge of each young person. They ensure that all young people‟s needs are fully met.

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Overall experiences and progress of children and young people: good

Young people progress and develop from their starting points. This home celebrates and rewards young people for their accomplishments. One young person has participated in a music audition. Managers and staff praised him highly for his musical talent and bravery. Another young person has received a local authority award for her progress. Managers and staff reward young people with both verbal praise and financial rewards. This reinforces motivation and raises young people‟s confidence.

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Overall experiences and progress of children and young people: good

Young people have individual educational programmes. Staff are creative and persistent in encouraging them to attend and engage with education and training. In some cases, young people achieve near 100% attendance. In other cases, participation in education has been variable. Nevertheless, staff enthusiastically support young people to achieve their potential.

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Overall experiences and progress of children and young people: good

Staff and managers support young people in social and recreational activities. Since the last inspection, young people have enjoyed a holiday to Tenerife. This has been the first trip abroad for one young person. Staff offer trips to places of interest, including theme parks. Routines in the home support young people to engage in activities that reflect their individual interests. This promotes self-esteem and confidence, while broadening horizons.

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Overall experiences and progress of children and young people: good

The home provides good day-to-day care for young people. Meals are nutritious and home cooked. The home is meticulously presented and comfortable. The environment is relaxed and calm. The home replicates a positive domestic family home. Routines are consistent. Inspection report children‟s home: SC392712 5 This supports young people in their education, social and recreational pursuits. Young people have positive experiences of care. One young person said, „I love it here. This is the best home I have had.‟

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Overall experiences and progress of children and young people: good

Supporting young people in readiness for independence is a strength of this home. Independence skills are part of the daily routine of the home. Staff „role model‟ and teach young people how to develop self-care and life skills. Independence skills are formally assessed. This means that staff are aware of the strengths and the learning needs of each young person. Young people have pathway plans and have allocated aftercare workers. This supports planned transitions. Consequently, when young people leave the home, they have appropriate life skills and continued support.

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How well children and young people are helped and protected: good

Young people report that they feel safe and have become safer because of the care provided. They confirm that there is no bullying in the home.

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How well children and young people are helped and protected: good

Since the last full inspection, there have been no safeguarding incidents in this home. There have been no allegations, child protection referrals or notifications to Ofsted. Young people have not engaged in risk-taking, criminal or anti-social behaviour. This is a reflection of excellent behaviour management. From admission to the home, young people learn to regulate their behaviour. This means that behaviour is more stable and predictable. Consequently, negative incidents are rare. This means that they are able to engage in positive and structured activities.

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How well children and young people are helped and protected: good

Incidents of young people being absent or missing from the home are well managed. When young people are absent from the home, staff act as a good parent. They try to contact and locate the young person. When this is not possible, protocols with the police ensure a rapid response. Young people receive a welcome return to the home and are encouraged to discuss issues in relation to being absent. This means that staff learn about why young people were late or absent, and where they went. This information helps staff to reduce future risks. A social worker confirmed that staff are vigilant and proactive in their approach to protecting young people.

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How well children and young people are helped and protected: good

Risk assessments and behaviour management plans are comprehensive, detailed and up to date. Staff understand the risks and the strategies to reduce risk. Managers and staff have a good level of safeguarding knowledge. This is because of regular training for staff on safeguarding topics. These combined factors mean that safeguarding practice is highly effective in reducing risks.

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How well children and young people are helped and protected: good

Safeguarding policies are out of date. There has been no impact on safeguarding practice. Staff demonstrate a sound knowledge of safeguarding procedures. However, policies need to reflect current government guidance, legislation and regulation. Inspection report children‟s home: SC392712 6

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The effectiveness of leaders and managers: good

A strong and well-qualified management team leads the home. The registered manager has substantial relevant experience of residential childcare. He has completed the level 5 diploma in leadership for health and social care. This means that he has suitable qualifications and experience to provide leadership for this home. Additionally, a deputy manager provides operational support within the home.

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The effectiveness of leaders and managers: good

Since the last inspection in December 2016, the registered manager has continued to drive improvement in the home. This includes ensuring that the home‟s development plan has more of a focus on the needs and progress of young people. Additionally, the home‟s appearance has improved, with a programme of modernisation and decoration. This enhances the experience of young people, who state that they „love‟ the home.

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The effectiveness of leaders and managers: good

The registered manager knows the young people exceptionally well. He has a clear understanding of their needs, progress and any potential obstacles to their achievements. He is very involved with the young people, their friends and families. He attends meetings, and supports young people in interviews. Additionally, he meets with young people on a monthly basis. He takes them out to eat, and has a thorough discussion about their progress and needs. This enables young people to feel „heard‟ and express their views about their care.

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The effectiveness of leaders and managers: good

The registered manager is dedicated to provide high levels of support to staff and young people. Supervision takes place regularly and is meaningful. He strives to enable all staff to be „excellent‟ residential care workers. One residential worker said, „I am really happy working in this home. I feel supported. I love my work!‟ The registered manager has a commitment to be visible and accessible to staff at all times. He frequently provides „out of hours‟ support, especially where young people may be struggling.

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The effectiveness of leaders and managers: good

Social care professionals are very positive about the quality of care. Verbal and written feedback shows high levels of satisfaction from a range of professionals. The registered manager is skilled in advocating on behalf of young people. Additionally, he challenges local authority decisions when he feels that they are not in the best interests of the young people. This enables him to influence care planning decisions.

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The effectiveness of leaders and managers: good

The statement of purpose is not fully in accordance with regulation. It is a comprehensive, accessible and informative document, but does not contain all matters set out in regulation. However, the home is operating in accordance with the aims of the statement of purpose.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the differences made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Inspection report children‟s home: SC392712 7 Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC392712 8

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Children’s home details

Registered provider: Capstone Care Provider Limited

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Children’s home details

Registered provider address: The Renewal Trust Business Centre, 3 Hawksworth Street, Nottingham NG3 2EG

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Children’s home details

Responsible individual: Trevor Edinborough

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Inspector

Amanda Ellis: social care inspector Inspection report children‟s home: SC392712 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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