Children's home run by Crystal Care Solutions Limited in Cheshire East

children and young people since the most recent full inspection

This home was judged good at the full inspection. At this interim inspection, Ofsted judges that it has improved effectiveness .

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children and young people since the most recent full inspection

Since the last inspection, young people’s engagement and progress across all areas of their development has increased. They are all attending education and engaging in it, which is a significant achievement for these young people. Some young people are seeking to secure college placements, supported by staff. The registered manager has worked with placing authorities to find the right school placements for the individual young people which meet young people’s needs.

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children and young people since the most recent full inspection

Young people engage with the therapeutic support available to them and the therapist works closely with the staff. There is a well-coordinated response to young people’s emotional well-being. When young people have periods of disengagement, professionals are quick to put strategies into place to re-engage them. This is effective. Young people enjoy positive relationships with staff. They are able to identify staff members whom they trust and can talk to. Overall, young people’s relationships with one another are positive. When a young person raised concerns about feeling bullied, the registered manager took quick and rigorous action. Consequently, there have been no further incidents. Staff challenge any negative peer interactions. However, they do not always engage young people in ongoing work regarding positive peer relationships or bullying.

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children and young people since the most recent full inspection

Since the last inspection, there has been an improvement in the quality of the individualised care that staff provide to young people. There is a strong focus on rewarding young people rather than imposing sanctions. Young people engage in this, and consequently there have been very few incidents in the home. A therapist said, ‘The young people are three complex young people. But they also have strengths and the staff team are able to use those strengths to help them feel safe.’ Certain areas of the home are in need of maintenance, such as some young people’s bedrooms. Arrangements to protect certain parts of the home from damage from some young people are unsightly and do not promote a warm and homely feel.

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children and young people since the most recent full inspection

Young people’s risk-taking behaviours have reduced since the last inspection. Incidents of young people going missing are rare. When young people do leave the home staff follow them and talk to them. There is a good response by staff when young people try to run away and this helps young people to feel safe and cared for. After physical interventions or incidents, staff speak to young people about the incident. Staff complete debriefs with young people, as does the registered manager. These are good and give young people the opportunity to discuss and reflect on the physical intervention. When young people raise complaints, the registered manager makes appropriate referrals and resolves any issues. Young people feel listened to and that their views are taken seriously. Boundaries are consistent, which supports young people’s progress, and risk-management plans are individualised to young people. A social worker said, ‘I feel my young person is

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children and young people since the most recent full inspection

safe. Staff are not risk adverse but they are thorough in their risk assessments and we have lots of risk assessments, they are very timely with them. They understand the importance of young people having choices and a say and they’re prepared to take chances but backed up with detailed risk assessments. They communicate well with us and school. They are great at what they do. They have some young people with quite complex needs and they deal with it well.’

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children and young people since the most recent full inspection

Partnership working has improved. Good partnership working underpins good quality care planning and outcomes for young people in this home. Since the last inspection, management oversight has improved. There is much more structure to management monitoring and oversight of young people’s care plans and there is more accountability for staff. The registered manager has changed the way in which team meetings are structured, involving the therapeutic team much more. This has had a positive effect on how staff review young people’s progress and behaviours.

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children and young people since the most recent full inspection

The registered manager has met the recommendations from the last inspection. This inspection has raised one requirement and one recommendation. This home is registered to provide care and accommodation for up to three young people who have emotional and/or behavioural difficulties. The home specialises in providing a therapeutic environment for young people who display sexually harmful behaviours.

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Recent inspection history

Inspection date Inspection type Inspection judgement 14/11/2016 Full Good 25/01/2016 Full Good 28/09/2015 Full Inadequate 26/01/2015 Interim Not judged

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Statutory Requirement

This section sets out the actions which must be taken so that the registered person(s) meets the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

6: The quality and purpose of care standard

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Requirement Due date

In order to meet the quality and purpose of care standard the registered person must:

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Requirement Due date

(2) (c) (i) ensure that the premises used for the purposes of the home are designed and furnished so as to meet the needs of each child. 18/08/2017

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Recommendation

To improve the quality and standards of care further, the service should take account of the following recommendation:

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Recommendation

 Ensure that procedures for dealing with bullying are in place and staff have the skills required to intervene, protect and address bullying behaviours effectively. (‘Guide to the children’s homes regulations including the quality standards’, page 39, paragraph 8.16)

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What the inspection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the ‘Inspection of children’s homes: framework for inspection’.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children’s home. Inspectors considered the quality of work and the difference that adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Whenever possible, they talked to children, young people and their families. In addition the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after. This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. the guidance ‘Raising concerns and making complaints about Ofsted’, which is available from Ofsted’s website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work- based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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