Children's home run by Shyne Together Limited in Rushcliffe

Inspection report children‟s home: SC441865 1 SC441865 Registered provider: Shyne Together Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately operated home providing care and accommodation for up to three young people. The home is registered to provide care to young people who may display emotional and/or behavioural difficulties and/or mental health problems.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children‟s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 18 October 2016

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requires improvement to be good

Overall judgement at last inspection: Good

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Enforcement action since last inspection

None Inspection report children‟s home: SC441865 2

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Key findings from this inspection

This children‟s home requires improvement to be good because:

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Key findings from this inspection

 Safeguarding practice is not sufficiently robust to be good. Some elements of safeguarding practice require improvement. These include managing allegations and missing from care incidents.  Managers do not monitor young people‟s risk-taking behaviours. This limits understanding of how risks can be reduced.  Recording of non-prescription medication has not been in line with practice guidelines. This potentially places young people at risk of harm.  Complaints have not been managed in line with the provider‟s own complaints policy. Consequently, complainants do not feel that their concerns are acted on.  The statement of purpose does not provide the reader with up-to-date information or matters defined in regulation.  Young people do not have a consistently healthy or nutritious diet.  Staff require additional training. This includes topics such as radicalisation/extremism, and social media/internet safety.

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Key findings from this inspection

 The responsible individual is very experienced. She is able to identify the strengths and weaknesses of the home and strives for continued improvement.  Some high risk behaviours, such as those young people who at risk of being sexually exploited, reduce as a result of work by staff.  Therapeutic interventions enable young people to understand past traumas. This means that they have an improved understanding of their emotions, which means they learn to regulate their behaviours.  The staff actively promote education, activities and family contact. This means that young people enjoy well-balanced routines.  Equality and diversity is well understood and celebrated in this home.  Leadership of this home continues to be responsive to challenges and committed to promoting improvements.

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Inspection date Inspection type Inspection judgement

18/10/2016 Full Good 13/07/2016 Full Inadequate 16/12/2015 Interim Sustained effectiveness 06/05/2015 Full Good Inspection report children‟s home: SC441865 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure— that staff understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; and are familiar with, and act in accordance with, the home‟s child protection policies. (Regulation 12(1) and (2)(a)(v)(vii)) In particular, that staff adhere to and implement children‟s risk assessments. 07/08/2017

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children‟s home that helps children fulfil their potential and promotes their welfare. In particular, that the standard in paragraph (1) requires the registered person to ensure— Monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13(1)(a)(b) and (2)(h)) With specific regard to ensuring the monitoring of all safeguarding incidents, including missing from care, unauthorised absence and self-harm. 07/08/2017

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Requirement Due date

The registered person must compile in relation to the children‟s home a statement (“the statement of purpose”) which covers the matters listed in Schedule 1 and must provide a copy of the statement of purpose to HMCI. (Regulation 16(1)(2)) 07/08/2017

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Requirement Due date

The registered person must make arrangements for the handling, recording, safekeeping, safe administration and disposal of medicines received into the children‟s home. In particular regard to ensuring that a record is kept of the administration of medicine to each child. (Regulation 23(1)(2)(c)) 07/08/2017 Inspection report children‟s home: SC441865 4 The registered person must ensure that a record is made of any complaint, the action taken in response and the outcome of the investigation. (Regulation 39(3)) 07/08/2017

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if there is an allegation of abuse against the home or a person working there. (Regulation 40(4)(c)) 07/08/2017

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Recommendations

 The registered person should ensure that children are provided with nutritious meals suitable for each child‟s needs. Where appropriate, children should be involved in choosing and preparing meals. („Guide to the children‟s homes regulations including the quality standards‟, page 15, paragraph 3.8)  The duties and responsibilities of local authorities and others who deliver children‟s services with regard to safeguarding children are set out clearly in the statutory guidance, „Working together to safeguard children‟. Allegations should be managed in accordance with statutory guidance. („Guide to the children‟s homes regulations including the quality standards‟, page 42, paragraph 9.2)  Statutory guidance on children who run away or go missing from home or care sets out the steps that local authorities and their partners should take to prevent children from going missing and to protect them when they do go missing.

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Recommendations

Children‟s homes should have regard to the relevant aspects of this guidance. („Guide to the children‟s homes regulations including the quality standards‟, page 44, paragraph 9.25)  Staff should continually and actively assess the risks to each child and the arrangements in place to protect them. This is in relation to young people climbing on the shed/fence and young people going missing from the home. („Guide to the children‟s homes regulations including the quality standards‟, page 42, and paragraph 9.5)  The registered person should ensure that staff can access appropriate facilities and resources to support their training needs, and should understand the key role that they play in the training and development of staff in the home. Specifically in relation to radicalisation, extremism, social media and internet safety. („Guide to the children‟s homes regulations including the quality standards‟, page 52, and

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improvement to be good

Care practice is not sufficiently consistent to be judged as good. The home requires improvement in how it helps and protects young people. Additionally, leadership and management arrangements need improvement to be good. Inspection report children‟s home: SC441865 5 Young people do not have a consistent healthy and nutritious diet in this home. Although they express their likes and dislikes, the menu is set a month in advance. Staff order the majority of shopping online and cook the evening meals. This means that young people do not take part in the shopping, preparation and cooking of meals. Young people often refuse to eat meals and have unhealthy alternatives. Staff and young people are not sharing meals together. This fails to replicate a family environment. Relationships between young people can be changeable. The home is largely settled and the dynamics between young people are largely positive. However, some situations have

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improvement to be good

been volatile and resulted in young people being assaulted. When this occurs, staff take appropriate action. Young people confirm that staff support them in managing their behaviours. Young people report no bullying in the home. Over time, young people develop positive relationships with staff. They talk regularly with key staff members on a wide range of topics. Records show discussions are pertinent to the needs and behaviours of young people. This helps young people to learn to trust. This means that they can work through difficulties and find solutions to problems that affect them. Arrangements to promote the educational progress of young people focus on individual needs. Young people engage with home tutors and private tuition within the community. This level of support enables young people to build confidence in their abilities. This has meant that young people have also increased their attendance. Eventually, some young

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improvement to be good

people progress to study at college. Young people have good access to healthcare services. This ensures that they have care which promotes their physical, psychological and emotional needs. Staff support young people to attend routine medical appointments. They ensure prompt medical attention when young people are ill or have accidents. A strength of the home is the provision of therapeutic support to young people. The home has its own therapy team that works with young people. The home also makes referrals to mental health services. This means that young people have their emotional and psychological well-being monitored and assessed. These factors promote improved health outcomes. Staff ensure that young people enjoy regular contact with their families. The staff team provides safe and positive meetings between young people and families. Some young people are in daily contact with their families. In all cases, staff are knowledgeable about

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improvement to be good

the impact of contact on young people. Staff are vigilant and sensitive. They recognise and respond to young people‟s needs following meetings with their families.

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improvement to be good

Arrangements for safeguarding young people need improvement. Young people have been missing from the home. When this has happened, managers have not worked in line with the local authority runaway and missing from home and care protocol. Strategies to prevent young people from leaving the home have not been effective. Staff have failed to review and put in place risk assessments. This means that, when young people have been missing from the home, they have been at potential risk of harm. Inspection report children‟s home: SC441865 6 There has been one allegation since the last inspection. The allegation was not reported in line with regulatory requirements, or statutory guidance. Staff failed to immediately notify managers. This led to a delay in the referral reaching the designated officer. Also, records fail to provide a coherent account of the actions taken by managers. The responsible individual delivers training to the staff team. This includes working with

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improvement to be good

young people at risk of sexual exploitation. The training is effective. It equips staff with skills to work with young people who are at risk of sexual exploitation. A social worker said that staff are effective in reducing risks of sexual exploitation. For example, one young person, who was at high risk of sexual exploitation, is now classed as low risk. From their admission to the home, patterns of behaviours for young people change. They begin to settle and spend more time in the home. This means that risks in relation to sexual exploitation reduce. Self-injurious behaviours are well understood. Senior managers are professionally qualified and understand mental health difficulties. They work well with young people who self- harm. Managers ensure that staff receive specialist training in managing self-harm. This helps them support and care for young people who self-harm, thus keeping them safe. Staff undergo a rigorous selection process before taking up their positions. Staff recruited

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improvement to be good

since the last inspection have undergone all required checks. Also, the responsible individual audits all personnel records. These practices ensure that inappropriate adults do not have access to young people. The provider demonstrates that it abides by safer recruitment practice. The health and safety of young people, staff and visitors within the home is a priority. The fire officer has recently visited the home. He has made recommendations to improve fire safety. Managers have immediately acted on the recommendations. They are due another visit from the fire officer to inspect current fire safety measures. This means that staff, young people and visitors have better protection in the event of a fire.

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The effectiveness of leaders and managers: requires improvement to be good

A strong and well-qualified management team leads the home. The new manager is awaiting registration. He has relevant experience of residential childcare. He has completed the level 5 diploma in leadership in health and social care. This means that he has suitable qualifications and experience to manage the home. The responsible individual has an active role in the management of the home. She recently left her role as registered manager to take on a more strategic management role. The registered individual supervises and provides senior management support to the manager. The team has a good working knowledge about the needs, risks and plans for each young person. Parents and professionals confirm that young people make progress. Risks reduce because of the care provided. Yet, managers do not have systems in place to track all aspects of young people‟s progress. For example, patterns and incidents of

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The effectiveness of leaders and managers: requires improvement to be good

self-harm are not monitored, nor are educational attendance and progress. Incidents where young people are absent or missing from the home do not have clear oversight. This lack of understanding and monitoring may hinder young people from making further progress. Inspection report children‟s home: SC441865 7 The statement of purpose provides a guide to parents and placing authorities. It outlines the aims and objectives of the home and care provided. This document requires amendment to ensure that it contains all matters specified in regulation. This includes an up-to-date staff list. Since the last inspection, a significant number of staff members have left the home. The management team has recruited a new cohort of experienced residential care staff. The responsible individual and the manager have now established a core staff team. They feel that the new team has the motivation, skills and experience to meet the needs of

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The effectiveness of leaders and managers: requires improvement to be good

the young people. The management team ensures robust supervision arrangements for staff. Both established and new staff receive regular and well-recorded supervisions and annual appraisals. This means managers are aware of the strengths of the team. It also enables them to identify professional development needs. Training arrangements are strong, with staff accessing a broad range of training, but certain areas need strengthening. Staff need training on issues such as radicalisation and extremism. Also, they need to have an improved awareness of social media and the internet. This will further improve safeguarding arrangements. Partnership arrangements with health, education and social care professionals are very positive. Managers are unafraid to challenge decisions. They do this where they feel the best interests of a young person are not met. Professionals report high levels of satisfaction with the quality of care. They say communication is good . External

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The effectiveness of leaders and managers: requires improvement to be good

professionals also confirm that young people progress from their starting points. However, the home is not managing complaints in line with its own complaints procedure. This means that, when an individual has a grievance, they do not feel that the home is acting on their concerns. Management and staff show a commitment to promoting positive images of diversity and equality. They recognise young people as individuals, with their own unique talents and skills. The celebration of diversity is central to the operation of the home. An independent person undertakes monthly external monitoring visits to the home. The responsible individual and manager welcome external scrutiny. The independent person is effective in identifying shortfalls. Managers ensure that they respond to shortfalls on time. Managers have addressed the shortfall from the last inspection. Various local agencies have reviewed the locality risk assessment. The risk assessment now contains police

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The effectiveness of leaders and managers: requires improvement to be good

intelligence. This means that managers have oversight in relation to the area and known risks. This means young people are protected from potential harm. Managers understand the strengths and weaknesses of the home. They understand how to address the shortfalls identified in this inspection. Inspection report children‟s home: SC441865 8

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after.

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Information about this inspection

Using the „Social care common inspection framework‟, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. Inspection report children‟s home: SC441865 9

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Children’s home details

Registered provider: Shyne Together Limited

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Children’s home details

Registered provider address: 61 Stratford Road, West Bridgford, Nottingham NG2 6AZ

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Children’s home details

Responsible individual: Charlotte Proctor

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Inspector

Amanda Ellis, social care inspector Inspection report children‟s home: SC441865 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children‟s services, and inspects services for children looked after, safeguarding and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the

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Inspector

terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Inspector

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