Capstone Foster Care UK

Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 1 Capstone Foster Care (South East) Limited Capstone Foster Care (South East) Limited Bridge House, High Street, Dartford, Kent DA1 1DJ Inspected under the social care common inspection framework

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Information about this independent fostering agency

Capstone Foster Care (South East) Limited is an independent fostering agency (IFA) established in 2003. The agency is based in Eastcote, Dartford, Kent. The agency operates in London and the South East with staff based in local offices in Hounslow, Dartford, Luton, Ashford and Burgess Hill. Capstone Foster Care Limited owns the agency.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected requires improvement to be good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The independent fostering agency is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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good

Date of last inspection: 8 February 2016

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good

Overall judgement at last inspection: requires improvement

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Enforcement action since last inspection

None Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 2

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Key findings from this inspection

This independent fostering agency requires improvement to be good because:

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Key findings from this inspection

 Safe care plans and risk assessments are not of adequate quality.  Delegated authorities are not valid for all children.  Some young people do not have care plans which properly detail how to meet their needs.  Specialist training to meet the needs of the children placed has not been provided to all carers.  Fostering panel minutes are not clear enough and do not provide a clear record of panel discussion and reasons for recommendations made. There is no clear record or audit of safeguarding events.  Some of the concerns arising from the previous inspection have persisted.

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Key findings from this inspection

The independent fostering agency’s strengths:

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Key findings from this inspection

 Children are safe.  Carers are committed to the children who they care for and actively meet their needs.  Young people feel welcomed and part of their carer’s family.  Positive changes have been made to improve the agency.  There is a new registered manager in post. Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Fostering Services (England) Regulations 2011 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person in respect of an independent fostering agency must ensure that the welfare of children placed or to be placed with foster parents is safeguarded and promoted at all times. (Regulation 11 (a))

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Requirement Due date

This is with specific reference to ensuring that: all risk assessment and safe care policies are of an adequate quality and are implemented on every occasion; delegated authority agreements are signed by all relevant parties; young people subject to ‘Staying Put’ arrangements and, unable to obtain a DBS, have appropriate signed declarations of safe care; and children have care plans that state how to meet their needs and these are followed. 22/08/2017

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Requirement Due date

The fostering service provider must provide foster parents with such training, advice, information and support, as appears necessary in the interests of children placed with them. (Regulation 17 (1))

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Requirement Due date

This is with specific reference to ensuring that carers receive specialist training tailored for the needs of children placed. 22/08/2017

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Requirement Due date

The functions of the fostering panel in respect of cases referred to it by the fostering service provider are to consider each application for approval and recommend whether an applicant is suitable to foster and where it recommends approval to recommend any terms on which the approval is given. (Regulation 25 (1)(a)(b))

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Requirement Due date

This is with specific reference to ensuring that clear minutes are kept of panel meetings. 22/08/2017

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of foster care provided by the agency. (Regulation 35 (1)(a)(b))

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Requirement Due date

This is with specific reference to ensuring that a clear log of safeguarding concerns is kept by the agency, and that the agency ensures effective timely reporting of safeguarding 22/08/2017 Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 4 concerns.

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Recommendations

 Fostering services and foster carers must work with the responsible authority to ensure that suitable arrangements are in place for monitoring and using education monitoring to improve educational outcomes for children. (The Children Act: Guidance and Regulation Volume 4: Fostering Services, paragraph 3.110, page 32)  Ensure that, after an episode of going missing, when a child is found, they are offered an independent return interview. This should be an in-depth interview and is normally best carried out by an independent person (i.e., someone not involved in caring for the child) who is trained to carry out these interviews and is able to follow-up any actions that emerge. (Statutory guidance on children who run away or go missing from home or care, January 2014, paragraph 32, page 14) Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 5

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improvement to be good

Children are making reasonable progress and enjoy residing in their respective placements. They build positive relationships with their carers who know and listen to them while providing age-appropriate opportunities for leisure and personal development.

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improvement to be good

The care of the children is guided by their local authority care plans and the agency persistently request documentation that is overdue, such as review minutes. Some delegated authority agreements, although on their files, are not signed. This means that in some cases carers have made everyday decisions about children without the required consent.

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improvement to be good

The foster carers are involved in the children’s day-to-day planning and actively contribute to the review meetings for children. Carers have good engagement with professionals and all social workers which assists in consistent messages being given to children. However, some children’s identified needs are not always addressed in a timely fashion. For example, sexual health awareness for a disabled young person was identified in 2016 but has yet to be addressed.

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improvement to be good

Children benefit from the stability of their placements. Sibling groups have been able to remain together, which provides continuity and consistency in their lives. There is strong support for ‘Staying Put’ (which allows those passing the age of 18 to remain with their foster families) in the agency, this enables children to experience long-term family life. This is a strength of the agency.

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improvement to be good

Carers and staff come from a range of diverse backgrounds, which promote diversity in religious and cultural heritage of children in placement. Children feel accepted as part of the wider family of their foster carers. A small group of young people were spoken with on inspection and expressed their opinions regarding the agency and carers. ‘I do not use the term carer, I say family because that is how I feel and get treated’, were the highly positive words expressed by a young person. Children confirm that their wishes and feelings are always taken note of. They know how to complain while being encouraged to speak freely, so their views can influence their day-to-day routines.

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improvement to be good

The health needs of children are met in accordance with their health plans, and specialised assistance is sought if determined to be a need. The agency has access to therapeutic services for children in the form of two therapists and, when required, referrals are made to the local Child and Adolescent Mental Health Service.

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improvement to be good

The majority of children are in suitable education placements. The agency is developing a new system of tracking the children’s progress. Educational training for staff and carers is scheduled on the upcoming training programme, most have yet to complete this training. The agency has limited educational support that they can Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 6 provide to carers. An education welfare specialist, who has recently been recruited, is due to start soon. While children in education are making satisfactory progress, there is limited evidence of the contribution that the agency is making towards this.

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improvement to be good

Children receive support from their carers to develop their independence. There was evidence available of carers providing their own training for children in their care. However, the agency does not implement a coordinated or structured independence training programme for all children.

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improvement to be good

Children enjoy a wide range of age-appropriate activities that promote the development of confidence, social skills and social relationships. Some children go on yearly holidays out of country with their carers, and some children participate in local football and rugby clubs. A children’s champion has recently been appointed and she has already starting building relationships with the children.

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improvement to be good

Children are able to maintain family ties and this helps them to maintain and feel pride in their identity. Their carers and the wider agency actively supports their relationships with family members and others significant to them. Contact is well supported, which enables children to safely spend time with their family and friends. A particularly nice piece of work is the ‘siblings together’ holiday scheme that has afforded family members additional memorable time together.

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improvement to be good

Children are safe. Those spoken with on inspection expressed no concerns for their safety and well-being. Children placed long term have developed trusting relationships with their carers, while other children are in the process of developing a positive rapport with them. Carers are committed to meeting children’s needs and allowing them to take age-appropriate risks.

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improvement to be good

A review of children’s risk assessments revealed that despite recent risk assessment training for staff, the assessments lacked information on known risks and clear action for carers to take. In addition, some safe care plans were poorly constructed, with no management overview and these often failed to align with risk assessments. This concern was previously highlighted in the inspection of February 2016.

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improvement to be good

The agency has not been sufficiently challenging of decisions by placing authorities that are not in the best interest of young people. For example, it accepted a social worker’s agreement to a young person (under 18 years) keeping alcohol in his bedroom. This placed the carer in the position of having to manage a situation inappropriately.

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improvement to be good

Going missing from care has been an area of concern for the agency. Some carers of children with extensive going missing, or consistently late to return, behaviours have not had recent training in how to manage this. This has resulted in a lack of clarity about what is classified as going missing. Unfortunately, the agency does not keep records of return home interviews, or actively challenge the local authority to ensure that these are done, nor have steps been taken to put in an independent service. This Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 7 means that all episodes may not have been reported, records kept by the agency are incomplete and learning opportunities have been missed.

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improvement to be good

Safeguarding training for carers and staff is valued by them. They believe that the agency has improved greatly in this area. Carers and staff demonstrate good awareness of child sexual exploitation, radicalisation, female genital mutilation and other safeguarding issues. The staff have undertaken training in supporting carers who are subject to allegations.

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improvement to be good

Some carers’ training records did not always reflect children’s needs. Carers in some instances rely on their own personal awareness to care for children with complex safeguarding needs. Some carers are failing to report suspected or actual safeguarding issues to the agency. This means that the agency does not have a clear overview of some safeguarding issues and is not able to verify that safeguarding concerns have been reported to the appropriate agencies in a timely manner.

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improvement to be good

The requirement (of the previous inspection) in relation to the agency ensuring that the policy on restraint is implemented correctly has been met. Some children and their carers have received excellent behavioural management support that has enabled carers to continue with very challenging placements. All restraints are in accordance with regulation and used only in exceptional circumstances.

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improvement to be good

The agency has reported a high number of incidents that needed a response from the police. Carers are encouraged to develop effective relationships with police in respect of their children’s needs. The successful engagement has led to some noteworthy examples such as escalating the high risk of one young person and supporting a non- molestation order to be put into place.

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improvement to be good

The agency has successfully recruited new staff to work with the young people directly and indirectly. In addition, Disclosure and Barring Service (DBS) information is now closely monitored by the agency. However, not all young people subject to ‘Staying Put’ arrangements have an appropriate DBS or safe care plan signed by all relevant parties.

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improvement to be good

Health and safety checks are undertaken annually. Inspectors were informed that the agency has improved health and safety practice by linking this to carer reviews. However, the documented reviews, and discussion with the reviewing officer, indicate that this has not happened on all occasions.

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good

The agency places the diverse needs and well-being of the children at the heart of its practice. Foster carers and staff have positive views about the agency and the improvements made over the last year. A development plan with a steady management team in place is bringing about positive change. At this inspection, the identified areas of weakness related to poor management oversight on occasions, resulting in lack of needed action for some children. Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 8 A new manager with experience in foster care has been in post since January 2017 and has completed the process of registration. She demonstrated good knowledge and is gradually developing her insight into all children placed with the agency. The manager is working with the responsible individual and a consultant contracted by the agency in December 2016 to improve the service. This is a strong management team

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good

Placement matching procedures are well structured. Carers feel that they are given good information prior to placement and that the agency seeks further information as required to support good matches. The agency is committed to providing stable placements for children. Extra resources are provided when required to promote placement stability.

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good

Carers are provided with consistent supervision that has assisted in the development of good and trusted relationships with supervising social workers. Foster carers value the support that they receive from the agency during and outside of office hours. A high percentage of carers have completed core training. At present, there is limited use of specialist training available to meet children’s complex needs. In addition, foster carer logs are not always submitted to the agency as required and this poor practice is not consistently challenged.

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good

Foster carers are provided with appropriate respite arrangements to support the long- term continuity of placements. Respite arrangements are child-centred and are arranged between carers so that children are provided with consistency from respite carers known to them.

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good

The agency has a consistent staff team in place that benefits from regular, individual, reflective supervisions and team meetings. They maintain very manageable caseloads and view the agency as supportive. A member of staff said, ‘We have strong relationships with each other and work effectively as a team.’ Staff training is up to date. The majority of staff adjudge that training has improved over the past year based on the quality and range of training available. A survey of staff opinions gave extremely positive findings and their views are clearly listened to by managers.

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good

Internal monitoring within the agency is evolving. A monitoring report covering October 2016 until the end of March 2017 provided information in relation to the agency’s activity. Some current systems in place do not allow for easy monitoring. For example, safeguarding reports are stored in different places, so it can prove time consuming to get a clear safeguarding chronology. New systems have been implemented recently that are likely to improve the process and oversight. However, it is too early to assess the full impact of this change.

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good

The fostering panel should promote safe and secure placements. However, there are shortfalls in the panel minute taking process. This means that minutes do not document carer’s terms of approval at the time of panel nor do they clearly document discussions in relation to any issues of concern identified by panel or how this influenced the recommendation of the panel. Reviews of approval are annual. However, recommendations from reviews are not always followed up, and this detracts from the value of the review process. Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 9 Complaints are addressed appropriately. Those that are considered complex are passed to an external investigator. The agency keeps in touch with the complainant throughout the process so that they feel heard and agree with the actions taken to resolve the matter.

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good

The agency has a very high presence on social media. It has developed an excellent interactive website containing the statement of purpose, updated in January 2017. The aims and objectives of the agency are outlined and presented in a clear manner. The children’s guide is an age-appropriate document that offers guidance and information to those placed with the agency.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children, young people, and their families. In addition, the inspectors have tried to understand what the independent fostering agency knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Fostering Services (England) Regulations 2011 and the national minimum standards. Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 10

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Independent fostering agency details

Registered provider: Capstone Foster Care (South East) Limited

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Independent fostering agency details

Registered provider address: Beech House, Wootton St Lawrence, Basingstoke, Hampshire RG23 8PE

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Independent fostering agency details

Email address: alison.sargent@capstonefostercare.co.uk

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Inspector(s)

James Harmon: social care inspector Lucy Chapman: social care inspector Inspection report for independent fostering agency: Capstone Foster Care (South East) Limited 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector(s)

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Inspector(s)

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Inspector(s)

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

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