Setting

Summary of complaint

On 11 February 2011, we received a complaint that raised concerns about an accident to a child at the nursery. The child was taken to hospital and was found to have a fractured foot. We needed to investigate this concern to see whether the setting was meeting the Early Years Foundation Stage welfare requirements relating to ‘safeguarding and promoting children’s welfare’. In particular, these include a requirement that states that providers must keep a record of accidents and first aid treatment. In addition we needed to investigate whether the setting was meeting the Early Years Foundation Stage welfare requirements relating to ‘suitable people’. In particular, these include a requirement that staffing arrangements must be organised to ensure safety and to meet the needs of the children.

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Summary of complaint

We do not investigate to prove or disprove a complaint but we look into the information we receive to see if the childcare provider is meeting all legal requirements. We carried out an unannounced visit to the premises and found that the accident had been appropriately recorded. We also found that supervision arrangements on the day of the accident were such that staff did not witness the child's accident and could not account for the child's injury.

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Summary of complaint

Following our investigation, we sent the provider a notice to improve that asked them to ensure:

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Summary of complaint

staffing arrangements are organised to make sure that children are supervised at all times and the needs of individual children are met (The Early Years Foundation Stage General Welfare Requirements – Suitable people)

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Summary of complaint

all staff have a clear understanding of their roles and responsibilities (The Early Years Foundation Stage General Welfare Requirements – Suitable people). The provider has submitted written confirmation that they have met the actions required in the notice to improve. This will be monitored at the next visit.

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Summary of complaint

The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information on how we deal with complaints about providers, please view the Early years compliance handbook which can be found here at www.gov.uk/government/publications/early-years-provider-non-compliance- action-by-ofsted

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