Children's home run by Broadwood Residential Limited in Rossendale

Inspection report : 1185539 1 Registered provider: Broadwood Residential

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and run. It is registered for one young person who has emotional and/or behavioural difficulties.

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Overall experiences and progress of

children and young people, taking into account Inadequate

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Overall experiences and progress of

How well children and young people are helped and protected Inadequate

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Overall experiences and progress of

The effectiveness of leaders and managers Inadequate

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Overall experiences and progress of

Date of last inspection: 16 September 2016

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Overall experiences and progress of

Overall judgement at last inspection: Declined in effectiveness

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Overall experiences and progress of

Enforcement action since last inspection: None

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Key findings from this inspection

 The young person does not attend school regularly and they do not access the specialist health or therapeutic services that they need to support their emotional and physical well-being. Consequently, they are not making good Inspection report : 1185539 2 progress in any area of their development.  The young person does not have a consistent staff team. Different staff vary the young persons routines and boundaries. Consequently, the young person is up late at night and finds it hard to get up in the morning.  The constantly changing staff team prevents the young person from being able to from stable and trusting relationships with staff.  Individual risk assessments are not updated after significant incidents, such as when the young person goes missing from home.  Risks to the young person are not always assessed before they participate in activities. This leaves the young person at potential risk of harm.

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Key findings from this inspection

 Risks that individuals may pose are not thoroughly assessed, particularly in relation to the use of cigarette lighters and fire setting.

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The children’s home’s areas for development

 Provide a stable staff team. This will enable the young person to build stable relationships with all staff.  Ensure that a consistent staff team works together to provide clear routines and boundaries.  Help the young person to establish routines to support the development of good sleeping habits and their participation in education and positive activities.  Provide up-to-date care plans to help the staff team to understand how to meet the young person’s assessed needs.  Develop aspirations and learning for the young person by promoting education attendance and celebrating progress.  Ensure that the young person’s emotional and physical health is promoted. In particular, support the young person’s attendance at health appointments. Ensure that specialist therapeutic input is sought when necessary.  Assess and update risk assessments after significant events, such as when the young person goes missing from home.

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The children’s home’s areas for development

 Ensure that staff assess all risks that the young person presents, including risks of cigarette lighter use and fire.  Develop the quality of supervision so that staff reflect on the care given to the young person and on significant events in order to improve practice.  Continue to develop relationships with other professionals, particularly those from education. Provide challenge, when appropriate, to ensure that the young person has access to the services they need.  Ensure that recommendations raised by the independent visitor in relation to improving the quality of care in the home are actioned. Inspection report : 1185539 3

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Inspection date Inspection type Inspection judgement

16/09/2016 Interim Declined in effectiveness 12/04/2016 Full Good Inspection report : 1185539 4

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Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background. (Regulation 6(1) and (2)(b)(iv))

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Requirement Due date

With particular reference to ensuring that each child has an up- to-date care plan which is consistently follow by the staff. 03/07/17

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Requirement Due date

* The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose; 03/07/17 Inspection report : 1185539 5 ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child; and

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13(1) and (2) (a),(b),(e) and (f))

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Requirement Due date

In particular, provide a stable and consistent staff team with the appropriate balance of male role models.

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Requirement Due date

* The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child. (Regulation 12(1) and (2)(a)(i))

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Requirement Due date

In particular, staff must maintain up-to-date risk assessments for each young person and ensure that staff act in accordance with them. 03/07/17

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Requirement Due date

The health and well-being standard is that—

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Requirement Due date

children receive advice, services and support in relation to their health and well-being. (Regulation 10(1)(b))

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Requirement Due date

In particular, that the young people receive a professional assessment in relation to any sleep difficulties. 09/06/17

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that staff— 03/07/17 Inspection report : 1185539 6 help each child to achieve the child’s education and training targets, as recorded in the child’s relevant plans. (Regulation 8(1) and (2)(a)(i))

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans. (Regulation 5(c))

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Requirement Due date

In particular, each young person should have an up-to-date personal education plan. All staff should consistently follow the plan. 03/07/17

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child —

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40(4)(a),(b),(c),(d)(i)(ii) and (e)) 03/07/17

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Requirement Due date

* These requirements are subject of a compliance notice.

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Recommendations

 The registered person must have systems in place so that all staff, including the manager, receive supervision of their practice from an appropriately qualified and Inspection report : 1185539 7 experienced professional, which allows them to reflect on their practice and the needs of the children assigned to their care. (‘Guide to the children’s homes regulations including the quality standards’, page 61, paragraph 13.2)

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Overall experiences and progress of children and young people: Inadequate

When the young person knows staff well, they enjoy spending time with them and begin to engage in activities, such as snooker, fishing and quad biking. However, constant changes to the staff team are hindering the young person’s ability to build secure positive relationships with all staff.

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Overall experiences and progress of children and young people: Inadequate

The young person’s care plans do not reflect their current care needs. This contributes to staff being inconsistent in their approach to caring for the young person. As a result, the young person has no structure or routine to their days. They are up late at night and find it difficult to get up in the morning. This affects their ability to participate in productive activities and education.

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Overall experiences and progress of children and young people: Inadequate

The young person’s education plans are poor. This, coupled with the lack of routine in the home and ineffective challenge by managers to education professionals, results in educational attendance and progress being low.

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Overall experiences and progress of children and young people: Inadequate

The young person does not always attend health appointments, and advice is not consistently sought from the therapist when needed. Consequently, issues which may affect the young person’s mental and physical health are not addressed. The young person continues to smoke despite staff efforts to educate them of the risks.

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Overall experiences and progress of children and young people: Inadequate

The young person learns skills that help to support them to become independent in later life, such as shopping and house maintenance. They undertake life skills as an alternative to going to school. However, staff efforts to engage the young person are not consistent and, as a result, they are not receiving the education they need.

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How well children and young people are helped and protected: Inadequate

Staff do not always adequately risk assess the activities that the young person undertakes. This potentially leaves the young person at risk of harm. Risk assessments are not updated after significant events. This does not enable staff to manage or reduce risks effectively.

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How well children and young people are helped and protected: Inadequate

A lack of clear boundaries and inconsistent approaches by staff results in the young person not following rules or being able to establish good routines. This does not help them to structure their day positively. The young person spends a lot of time in the Inspection report : 1185539 8 home or in their bedroom alone. This reduces emotional well-being.

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How well children and young people are helped and protected: Inadequate

Staff do not always undertake basic welfare checks when the young person is in their bedroom. For example, the young person was missing for more than 12 hours without staff knowing about it because they had not checked on them during this period.

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The effectiveness of leaders and managers: Inadequate

The acting manager has been in post since October 2016. She has applied to Ofsted for registration, which is currently in progress.

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The effectiveness of leaders and managers: Inadequate

The acting manager is struggling to keep on top of her management duties. Because of staff shortages she is spending a lot of time covering staff shifts. This is affecting her ability to manage and monitor care practice and the progress of the young person. It is hindering her ability to implement strategies to improve standards in the home.

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The effectiveness of leaders and managers: Inadequate

The independent visitor exercises effective oversight of the home. The concerns and recommendations of the independent visitor are not always acted on. This results in a lack of progress in care practice and improvements to the young person’s safety and well-being.

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The effectiveness of leaders and managers: Inadequate

The current staff shortage is causing difficulties in communication between the manager and staff. Many staff are deployed from other homes or are agency staff. Key information is not always shared effectively between members of the staff team. As a result, care practice is not always in line with the young persons plans, and the young person is not receiving consistent care.

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The effectiveness of leaders and managers: Inadequate

The regulatory body is not always notified of significant events. This hinders the regulator’s ability to oversee young people’s safety and staff practice.

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The effectiveness of leaders and managers: Inadequate

Staff receive regular supervision. However, supervision is not reflective on how to improve outcomes for children and staff practice, particularly with regards to significant events. This hinders the progress of staff development and care practice. Staff benefit from training, which helps them to understand the young person’s needs. However, they are not always transferring this knowledge into practice.

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The effectiveness of leaders and managers: Inadequate

The manager attends regular meetings with other professionals, such as education professionals, social workers and representatives from youth offending services. However, she does not always provide sufficient challenge to other agencies to ensure that the young person receives the services they need.

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The effectiveness of leaders and managers: Inadequate

This home is not fully operating according to its statement of purpose. It is not providing good care. The young person is not always benefiting from receiving a consistent education or access to therapeutic services to meet their needs. Inspection report : 1185539 9

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the children’s homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report : 1185539 10

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Children’s home details

Registered provider: Broadwood Residential

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Children’s home details

Registered provider address: Keys Attachment Centre, Hurstwood Court, Rossendale BB4 6HR

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Inspector

Jamie Richardson, social care inspector Inspection report : 1185539 11 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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