Children's Home run by Cambian Childcare Limited in Plymouth

Inspection report children’s home: SC471038 1 SC471038 Registered provider: Cambian Childcare Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to care for one child who may have emotional and/or behavioural issues. The home is part of a large national organisation.

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Overall experiences and progress of

children and young people, taking into account

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Good

How well children and young people are helped and protected Good

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Good

The effectiveness of leaders and managers Good

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Good

The children’s home provides effective services that meet the requirements for good.

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Good

Date of last inspection: 21 September 2016

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Good

Overall judgement at last inspection: Requires improvement

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Good

Enforcement action since last inspection: None

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Key findings from this inspection

 The young person has built positive and trusting relationships with the manager and staff. These relationships have impacted positively on the young person’s progress since coming to live in this home.  The staff team has clear and consistent responses to behaviours, which result in Inspection report children’s home: SC471038 2 the young person acting responsibly and respectfully.  The manager and staff have supported the young person to have safe, unsupervised time on the internet and away from the home.  Staff encourage the young person to have a healthy lifestyle and enjoy interests and hobbies. They celebrate the young person’s achievements and have aspirations for them.  The young person is encouraged to spend time with people who are important to them, both in the home and outside.  The manager and staff are enthusiastic and proud of the young person’s achievements. They ensure that opportunities are created and made the most

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Key findings from this inspection

of.  Helping the young person to become independent and to move successfully into adulthood is very important to the team, and future transitions are planned carefully.  The manager and staff work closely with other professionals to ensure that the young person’s needs are met. They advocate for the young person when necessary.  The manager works hard to ensure that the young person’s needs are met and prioritised. The culture of the home is positive and motivating for staff and young people.  The home is well maintained and welcoming.

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Key findings from this inspection

The children’s home’s areas for development

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Key findings from this inspection

 Not all incidents that occur in the home are recorded clearly as incidents. his does not help the manager to have full oversight of how the home runs.  Staff support the young person to ask questions about their life but do not have all the information that is available.  Additional advice from the child and adolescent mental health services (CAMHS) has not been provided, and this has not been escalated sufficiently.  The home does not have a wi-fi connection, which prevents the young person from having access to communication that other young people have.

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Inspection date Inspection type Inspection judgement

21/09/2016 Full Requires improvement 21/06/2016 Full Inadequate 05/01/2016 Interim Sustained effectiveness 03/06/2015 Full Good Inspection report children’s home: SC471038 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

6: The quality and purpose of care standard The quality and purpose of care standard is that children receive care from staff who— (a) understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; (b) use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential. In particular, the standard in paragraph (1) requires the registered person to— help each child to understand and manage the impact of any experience of abuse or neglect. (Regulation 6(2)(v)) In particular, escalate referrals made to CAMHS and consider using support from psychological services to support staff in providing individualised care to young people who have complex needs. Follow through on requests for information so that young people have access to all relevant life story information. 01/07/2017

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Requirement Due date

9: The enjoyment and achievement standard The enjoyment and achievement standard is that children take part in and benefit from a variety of activities that meet their needs and develop and reflect their creative, cultural, intellectual, physical and social interests and skills. In particular, the standard in paragraph (1) requires the registered person to ensure— that each child has access to a range of activities that enable 01/07/2017 Inspection report children’s home: SC471038 4 the child to pursue the child’s interests and hobbies. (Regulation 9(1)(2)(b) In particular, install wi-fi in the home for young people to access.

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Requirement Due date

13: The leadership and management standard The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— understands the impact that the quality of care provided in the home is having on the progress and experiences of each child and uses this understanding to inform the development of the quality of care provided in the home. (Regulation 12((2)(f)) In particular, ensure that all incidents are recorded together to enable management oversight and review. 01/07/2017

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Overall experiences and progress of children and young people: good

The young person living in this home has a positive experience. Staff help the young person to build safe and trusting relationships, allowing them to increase in confidence and maturity. The manager and staff have clear expectations of the young person’s behaviour and their day-to-day routines. The young person respects these expectations, enabling them to make good progress in important aspects of their life. Relationships are genuine and go both ways. For example, during the inspection, the young person willingly made up a bed for a member of staff. The young person feels safe and regularly invites friends into the home for tea and sleepovers.

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Overall experiences and progress of children and young people: good

Staff are sensitive in the way that they communicate. They work creatively to take into account the young person’s views and promote their interests. Since moving to the home, the young person has expanded their interests, has taken up drumming lessons and has a drum kit. The home does not have a wi-fi connection, so the young person cannot use this when playing electronic games, as they would wish.

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Overall experiences and progress of children and young people: good

The young person goes to school each day and is completing GCSEs. The manager and staff promote independence in a positive way. They encourage the young person to Inspection report children’s home: SC471038 5 develop their skills so that they learn how to make safe choices and are responsible for their actions. The young person has a clear plan for the next stage of their life, regarding their home and education, to ensure that their move into adulthood goes well.

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Overall experiences and progress of children and young people: good

Young people are supported to spend time with people who are important to them. Staff try to help young people with questions that they have about their lives and histories. A requirement is made that staff support young people to access all the information available to help young people to understand issues regarding their identities. The home’s senior managers are seeking to appoint a psychologist for the organisation. Support for the young person and carers is not available from the local CAMHS due to a waiting list. The delay has not been challenged at a senior level. A requirement is made that the manager does this and considers seeking psychological advice to enhance the team’s skills further, in terms of caring for young people who have complex needs.

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How well children and young people are helped and protected: good

The consequences of behaviour are clear, fair and consistent and help young people to learn from mistakes. As a result, concerning incidents do not occur very often. Staff have not used physical intervention, and the young person feels safe in the home. The young person said, ‘Staff trust me.’

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How well children and young people are helped and protected: good

Staff enable the young person to progress by encouraging them to take age-appropriate responsibility for day-to-day tasks and to learn how to manage risk in the safest way possible. Regular key worker sessions support the young person so that they are equipped with the knowledge and strategies they need to deal with problems and issues that may arise. The young person now has regular unsupervised time, such as walking home from school and meeting friends outside of the home.

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How well children and young people are helped and protected: good

Staff know what to do if a safeguarding concern arises. The manager and staff have completed the necessary training in relation to safeguarding and child protection. This learning is reinforced further in team meetings and during supervision. Staff share this knowledge with the young person creatively, for example by holding quizzes and having debate.

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How well children and young people are helped and protected: good

Complaints have not been made, but young people know how to complain. The manager is developing a ‘grumbles’ policy, to support young people who may find it hard to complain but may want to raise an issue informally.

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The effectiveness of leaders and managers: good

The previous registered manager resigned from his post on 20 February 2017. However, the young person has maintained their relationship with the previous manager and still has contact with him when he works in the home as a staff member. The current Inspection report children’s home: SC471038 6 manager has worked in the home since then and is finalising their application to become registered manager for the home.

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The effectiveness of leaders and managers: good

The acting manager is an inspiring role model for young people and staff. Consequently, the team works with enthusiasm and feels supported by their manager. Staff have regular supervision and attend team meetings. The manager and staff advocate strongly for the young person so they receive what they need. Professionals praised the home and said that the manager and staff meet the young person’s needs well. The independent reviewing officer said, ‘I’m really impressed with the home. They are supportive, welcoming and have a good relationship with the young person.’ The school mentor said, ‘Staff are good at communicating with us and the young person, who says they feel safe.’

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The effectiveness of leaders and managers: good

An independent visitor provides monthly external scrutiny to the home, and the manager acts on recommendations made to improve the running of the home.

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The effectiveness of leaders and managers: good

The necessary information about the home and young person is captured in records, but not all incidents are recorded. Therefore, the manager does not have full oversight of particular patterns or themes that may emerge to enable them to improve the running of the home further.

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The effectiveness of leaders and managers: good

The home is welcoming, clean and furnished to a good standard.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC471038 7

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Children’s home details

Registered provider: Cambian Childcare Ltd

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Children’s home details

Registered provider address: Cambian, Waterfront, Hammersmith Embankment, Chancellors Road, London W6 9RU

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Inspector

Sarah Canto, social care inspector Inspection report children’s home: SC471038 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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