Children's home run by Woodlands House (Birmingham) Limited in Wolverhampton

Inspection report children’s home: SC447742 1 SC447742 Registered provider: Woodlands House (Birmingham) Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is privately owned children’s home offers care and accommodation for up to three children who have emotional and behavioural difficulties.

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Overall experiences and progress of

children and young people, taking into account

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inadequate

How well children and young people are helped and protected inadequate

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inadequate

The effectiveness of leaders and managers inadequate

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inadequate

There are serious and widespread failures that mean that children and young people are not protected or their welfare is not promoted or safeguarded, and the care and experiences of children and young people are poor and they are not making progress.

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inadequate

Date of last inspection: 19 October 2016

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inadequate

Overall judgement at last inspection: Requires improvement

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Enforcement action since last inspection

None Inspection report children’s home: SC447742 2

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Key findings from this inspection

This children’s home is inadequate because

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Key findings from this inspection

 Persistent weaknesses in leadership and management over 12 months mean that the slight improvements made at the last full inspection in October 2016 have not been sustained.  The home has been without a registered manager since October 2015, and has lacked competent, appropriate leadership during this period.  The registered person has not completed a review of the quality of care in the required timescales set out by regulation.  The registered person has not challenged the placing authority about drift and delay in a child’s care plans.  Staff do not adequately plan or deliver care that will meet children’s needs. Staff do not focus their work on key aspects of children’s needs, such as children’s health and education.  The registered person does not actively seek children’s views about the quality of their care or act on their views, wishes and feelings when they express them.  Children have no safe access to the internet in order to complete school

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Key findings from this inspection

homework.  Staff do not protect children from manipulation by their peers.  Staff do not make use of locally agreed procedures to help minimise risks to children when they go missing.  Staff who are not appropriately trained restrain children. Staff will sometimes use physical restraint as the means to ensure that children comply with staff instructions. Sanctions for problematic behaviour are inconsistently applied. Ineffective monitoring by senior staff fails to rectify problematic use of restraint and poor recording of incidents.  Debt by the registered person to creditors indicates serious financial weakness. As a result, Independent Visitors are no longer providing a service, because their fees have not been paid.  The registered person does not give staff effective or regular professional supervision, appraisal or training in core skills to enable them to meet children’s needs or to assure staff’s competence.

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Key findings from this inspection

 Recruitment processes are chaotic and do not ensure that only safe adults work with children. Inspection report children’s home: SC447742 3

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Inspection date Inspection type Inspection judgement

19/10/2016 Full Requires improvement 16/08/2016 Monitoring N/A 13/07/2016 Full Inadequate 18/02/2016 Interim Declined in effectiveness 30/06/2015 Full Requires improvement

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

5. Engaging with the wider system to ensure children’s needs are met

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Requirement Due date

In order to meet the engaging with the wider system standard, with particular reference to driving plans for permanence and educational assessment, the registered person must: (c) if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans. 19/06/2017

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Requirement Due date

6. The quality and purpose of care standard

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Requirement Due date

In order to meet the quality and purpose of care standard, so that children receive care from staff who understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; and use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential, the registered person must: (2)(iv) provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background; (v) help each child to understand and manage the impact of any experience of abuse or neglect; 26/05/2017 Inspection report children’s home: SC447742 4 (vi) help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult. 7. The children’s views, wishes and feelings standard

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Requirement Due date

In order to meet the children’s views, wishes and feelings standard, the registered provider must ensure that staff: (1)(a) develop positive relationships with them; (b) engage with them; and (c) take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives. (2) In particular, the standard in paragraph (1) requires the registered person to— (a) ensure that staff— (i) ascertain and consider each child’s views, wishes and feelings, and balance these against what they judge to be in the child’s best interests when making decisions about the child’s care and welfare; (ii) help each child to express views, wishes and feelings; (iii) help each child to understand how the child’s views, wishes and feelings have been taken into account and give the child reasons for decisions in relation to the child; (iv) regularly consult children, and seek their feedback, about the

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Requirement Due date

In order to meet the education standard so that children make measurable progress towards achieving their educational potential and are helped to do so, the registered person must ensure that staff: (2)(a)(ii) support each child’s learning and development, including helping the child to develop independent study skills and, where appropriate, helping the child to complete independent study; (vii) raise any need for further assessment or specialist provision in relation to a child with the child’s education or training provider and the child’s placing authority; and (b) that each child has access to appropriate equipment, facilities and resources to support the child’s learning. 26/05/2017

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Requirement Due date

In order to meet the protection of children standard, with particular reference to action to children going missing from care, safety online and manipulation by peers, the registered provider must ensure that staff:

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Requirement Due date

(1) The protection of children standard is that children are protected from harm and enabled to keep themselves safe. (2) In particular, the standard in paragraph (1) requires the registered 26/05/2017 Inspection report children’s home: SC447742 5 person to ensure— (a) that staff— (i) assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; (ii) help each child to understand how to keep safe; (iii) have the skills to identify and act upon signs that a child is at risk of harm; (iv) manage relationships between children to prevent them from harming each other; (v) understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; (vi) take effective action whenever there is a serious concern about a child’s welfare.

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Requirement Due date

13. The leadership and management standard

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Requirement Due date

In order to meet the leadership and management standard, the registered person must enable, inspire and lead a culture in relation to the children’s home that: (2)(a) is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose; (b) ensure that staff work as a team where appropriate; (c) ensure that staff have the experience, qualifications and skills to meet the needs of each child; (f) understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home; (g) demonstrate that practice in the home is informed and improved by taking into account and acting on; (ii) feedback on the experiences of children, including complaints received; and (h) use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

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Requirement Due date

In order to meet the care planning standard, in respect of delivering the aims of the children’s relevant plans through direct or key work by staff, the registered person must ensure that: (1)(a) children receive effectively planned care in or through the children’s home. 26/05/2017

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Requirement Due date

The registered person must ensure that restraint in relation to a child must be necessary and proportionate. (Regulation 20(2)) 26/05/2017

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Requirement Due date

The registered person must make arrangements for the handling, recording, safekeeping, safe administration and disposal of medicines received into the children’s home. In particular, medicine which is Inspection report children’s home: SC447742 6 prescribed for a child is administered as prescribed to the child. (Regulation 23(1)(2)(b)) The registered person must appoint a person to manage the children’s home. (Regulation 27(1)) 26/05/2017

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety. (Regulation 32 (1)) 19/06/2017

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Requirement Due date

The registered person must ensure that each employee completes an appropriate induction; undertakes appropriate continuing professional development, and receives practice-related supervision by a person with appropriate experience; and have their performance and fitness to perform their roles appraised at least once every year . (Regulation 33(1)(a)(4)(a)(b)(c)) 19/06/2017

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Requirement Due date

The registered person must prepare and implement a policy ("the behaviour management policy") which sets out how appropriate behaviour is to be promoted in the children’s home. They must keep the behaviour management policy under review and, where appropriate, revise it. They must ensure that within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes: a description of the measure and its duration; details of any methods used or steps taken to avoid the need to use the measure; the effectiveness and any consequences of the use of the measure. (Regulation 35(1)(a) (2)(iv)(v)(vii)) 19/06/2017

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Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once each month. (Regulation 44 (1)) 26/05/2017

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Requirement Due date

The registered person must establish and maintain a system for monitoring, reviewing and evaluating the quality of care provided for children; the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. This must be sent to HMCI within 28 days and must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45(1)(a)(b)(c)(2)(4)(5)) 31/08/2017

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Requirement Due date

The registered provider must carry on the children’s home in such manner as is likely to ensure that the home will be financially viable for the purpose of achieving the aims and objectives set out in the statement of purpose. (Regulation 47(1)) 19/06/2017 Inspection report children’s home: SC447742 7

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Overall experiences and progress of children and young people: inadequate

Ineffective care planning and key work mean that the care and progress of the one child living at the home is now drifting and lacks direction. In part, this is as a direct result of the absence of an effective manager to oversee staff and provide much needed direction to their work. This also means that children’s progress is not monitored and if progress has been made there is no evidence of it. While, the staff told the inspector that they see improvement in children’s progress, records do not reflect this.

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Overall experiences and progress of children and young people: inadequate

In October 2016, children’s care plans were found to be too lengthy, at over 60 pages, and they lacked aims or goals. Since then two in-house plans have been developed and implemented. However, neither of these plans are kept up to date, particularly in relation to management of behaviour. The plans are of poor quality and do not detail how actions identified at the last local authority looked after children review should be completed by the staff. Consequently, staff are not able to help the child in placement to make any measurable or meaningful progress.

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Overall experiences and progress of children and young people: inadequate

Staff do not have sufficient knowledge of the child’s history or the professional skills to undertake creative direct work that could support a child’s understanding of their history. This means that children are not helped to come to terms with their early family experiences. At the last inspection, direct and key work with children were infrequent and not linked to the local authority’s plan for care. For example, staff had not completed any life-story work with children or supported children to understand their identity. These failures to support and provide a good enough standard of care persist. For example, children have missed dental and optical appointments due to poor staff management and a child has received no encouragement or support to complete school homework. Crucial key working sessions with children are not sufficiently prioritised and one child had only three recorded key-work sessions in the past six months, another only

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Overall experiences and progress of children and young people: inadequate

four. When children raise issues that are significant to them with staff, such as their feelings about a previous care placement, these worries are not followed up by staff. This means that children’s emotional well-being and sense of value are not given adequately attend and this is unacceptable.

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Overall experiences and progress of children and young people: inadequate

A small team of six permanent and one relief staff care for the children. The small staff team provides some consistency of care. However, a lack of motivation by some staff is evident in how they relate to children, and other staff struggle to maintain a calm demeanour when challenged. A child’s relative told the inspector that they were not aware of any particularly strong relationships between their child and staff. Consequently, children do not form bonds with staff, despite their two years in placement.

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Overall experiences and progress of children and young people: inadequate

Consultation at regular children’s meetings focuses mainly on food, activities and children’s poor behaviour. Consultation documents show what staff say, rather than securing and making clear what the children’s views are. There is no evidence of Inspection report children’s home: SC447742 8 meaningful discussion about key events in the children’s histories or their present lives. Records show that children do not speak openly very often, but that, when they do talk about important things, the staff miss the opportunity to help them. For example, staff failed to follow up on children’s concerns about restricted contact with adopted brothers and sisters or contact with other family members. A child went missing to seek out their last foster carer to apologise for their behaviour. A child told the inspector that they still did not understand why they could not see more of their family. Staff have not followed

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Overall experiences and progress of children and young people: inadequate

up on these views or provided appropriate explanation to children to support their emotional development. One child told the inspector that the home is ‘OK’. When the inspector told them the things that they thought, the home needed to change, the child said ‘good’.

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Overall experiences and progress of children and young people: inadequate

Children do not always get the right support at periods of transition. For example, one child has recently moved back to live with his parent. The month before he left, he told staff that he doubted their commitment to this planned return because staff refused him access to telephone calls with his parent outside of the historically agreed telephone contact frequency, which was once a week. This did not give the child a positive ending to their placement.

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Overall experiences and progress of children and young people: inadequate

The remaining child has lived at the home for two years. His care plan to move into foster care has not progressed for the past 12 months. Staff do not talk to him about his plan to help prepare him for the move and neither do they take the initiative to discuss previous experiences in foster care when the subject arises. Realistic and active plans for the child’s future are absent and the registered person has made no challenge about this lack of progress to the child’s placing authority. This has left the child in limbo, without help to understand his past or invest in his future.

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Overall experiences and progress of children and young people: inadequate

Where, previously, staff supported children’s education well, this has no longer the case. The remaining child is facing permanent exclusion at school and is struggling with very low levels of achievement and without any assessment of his educational needs. Staff have not helped him to have safe access to a computer to complete set school homework since September 2016. Subsequently, the school has judged the child’s homework to be inadequate. This failure to support achievement means there is a risk of further setback for a child with existing educational attendance and achievement difficulties. The registered person has not challenged staff or the placing authority to do more to realise this child’s educational potential. An assessment of his educational needs is now underway after a delay of approximately a year.

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Overall experiences and progress of children and young people: inadequate

Children’s health needs continue not to be met. At the last inspection in October 2016, staff had made the decision to cease administering prescription medication to one child, for hay fever and an inhaler for asthma, without consultation with the prescribing medical practitioner. At this inspection, senior staff were unaware of this prescribed medication for the one child living at the home and had not sought any advice or done anything with the medication, which is still in the medication cabinet. This lack of oversight leaves the child’s physical health compromised. This is because staff do not have the knowledge or insight of when this medicine should be administered. Inspection report children’s home: SC447742 9 The service gives children basic daily care and accommodation. The condition of children’s bedrooms is better. Children have supervised and unsupervised contact with their families in accordance with placing authority agreements. Staff make relatives

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Overall experiences and progress of children and young people: inadequate

welcome. One parent has expressed thanks to the staff for their care of his child. Another relative told the inspector that staff were helpful, providing a lift into town.

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How well children and young people are helped and protected: inadequate

Inconsistent and poor management of behaviour by staff continues, as do inadequate restraint practice and recording. The behaviour management policy still does not detail strategies for staff to de-escalate anxious behaviour and there is now no recognised system of physical intervention in use, after the placing authority directed the registered person to cease the previous scheme. Staff are still not trained in any system of safe behaviour management and restraint, yet they persist in restraining children. Behaviour management plans for children do not show any strategies for self-calming or de- escalation. Records of restraint are dispersed between at least three records and a full picture is still not evident. Senior staff, in the absence of a skilled registered manager, monitor behaviour management. However, the senior staff are also untrained and do not effectively monitor children’s rights and safety. Consequently, children do not have a

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How well children and young people are helped and protected: inadequate

consistent, considered and safe response from staff.

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How well children and young people are helped and protected: inadequate

There have been two recorded restraints since October 2016. One record indicates that staff used restraint to enforce a child’s compliance with their instruction. Senior staff recorded after the incident that the child ‘has complied’. Records do not show how a child moved from one room to another during a restraint. One child told senior staff that, after one restraint, he had been angry about unfair treatment. When independent visitors have raised concerns about restraint, the registered person does not take effective remedial action. The registered person shows no professional curiosity about or willingness to improve care practice.

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How well children and young people are helped and protected: inadequate

Staff respond to children inconsistently. For example, records do not evidence a fair and equable application of sanctions for rudeness towards adults. For example, one child was sanctioned and the other was not. One child told senior staff that, after one restraint, he had been angry about unfair treatment. Staff did not help him to understand why they responded differently to him and the issue ended in a restraint. Staff missed another opportunity to help the child to understand and learn to manage his own angry responses.

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How well children and young people are helped and protected: inadequate

Inconsistent risk management has put children in unnecessary and dangerous situations. Risk assessments still do not show the dates and history of risk, consequently the context for protection is unclear. For example, a child who did not usually go out alone asked to be taken to a park to meet friends. A senior member of staff took the child and left him alone at the park without checking whom he intended to meet, despite knowing that the child had no friends in the area. When staff returned to collect the child from the meeting place 30 minutes later, he was not there. It later emerged that the child had walked alone to their last foster carer’s house. The foster carer then returned him to the staff. Staff did not implement the missing children protocols or take effective action to Inspection report children’s home: SC447742 10 locate the child. The basic policy and procedure about what to do if children go missing

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How well children and young people are helped and protected: inadequate

does not provide staff with sufficient guidance about what they should do in accordance with current government guidance.

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How well children and young people are helped and protected: inadequate

Staff do not help children who are vulnerable to manipulation by their peers. For example, staff had taken a younger child to buy expensive presents for their housemate, in the knowledge of his vulnerability to the older, more powerful child. Staff have therefore been complicit in enabling children to manipulate their peers.

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How well children and young people are helped and protected: inadequate

Continuing inadequate arrangements for access to and use of the internet result in potentially compromising situations for children and staff. Two of the six staff have now had training in e-safety, but currently children have no access to the internet at the home. The home’s wifi still has no parental controls. The registered person takes no action when some staff have breached safe care practice and allowed children to use staff personal mobile phones to go online. The registered person gives both staff and children an inconsistent message about how adults should keep children safe online.

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How well children and young people are helped and protected: inadequate

Poor recruitment procedures mean that children may be at risk of coming into contact with unsuitable adults. Records do not show that the registered person selects and recruits staff with care. The registered person has missed the opportunity to improve recruitment checks when appointing temporary staff as permanent employees or promoting them at the home.

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How well children and young people are helped and protected: inadequate

There have been no safeguarding incidents that have required a referral to be made to the host authority safeguarding team. However, not all staff have received child protection training so when working alone and are vulnerable due to their limited knowledge.

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The effectiveness of leaders and managers: inadequate

Chaotic management arrangements and poor quality of care are adversely affecting children’s progress and well-being. There has been no registered manager at the home since October 2015. The registered person has appointed two managers to the home since then, neither of whom has achieved registration. One manager withdrew their registration application following Ofsted’s concerns about their integrity and competence. Following this, the deputy was promoted to manager, but withdrew her application at an early point in the registration process. She continues as the deputy and staff appreciate her efforts to improve care. The registered person has exercised poor professional judgement and inadequate skill in staff selection and, consequently, has not appointed a suitable candidate who is able to meet regulatory requirements.

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The effectiveness of leaders and managers: inadequate

This inspection finds recurring shortfalls in areas that were first identified in July 2016, but which had improved by October 2016. Safeguarding practice and policy and arrangements for independent scrutiny of children’s safety and well-being are of concern again. This evidences the registered person’s failure to sustain improvement in the critical aspect of child protection, but also their overall inability to initiate and drive improvement where it matters most. Consequently, there is now evidence that these Inspection report children’s home: SC447742 11 failings are having a negative impact on children’s education, health and well-being.

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The effectiveness of leaders and managers: inadequate

The last manager produced a report of a review of the quality of care in January 2017. This was sent to Ofsted late, in March 2017. This delayed report failed to show that children, their parents, placing authorities and staff were consulted. The report did not recommend that actions to improve were needed and it lacked critical evaluation. The registered person has failed to demonstrate that he can independently identify the home’s strengths and weaknesses, prevent shortfalls or make his own plans for improvement.

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The effectiveness of leaders and managers: inadequate

Staff training is inadequate. Staff still lack the basic skills in understanding children’s social, emotional and behavioural needs. Not all staff have training in how to protect children. No staff currently have training in behaviour management or safe food preparation. Only two staff have a recognised first aid qualification and two do not have any child protection training. This lack of training is compounded by the absence of a confirmed, effective manager. Staff appreciate the input from the deputy, who has previously acted as the manager, but she, too, has been absent for three weeks, during which time staff had no leader. Consequently, staff lack development opportunities and do not learn the skills that help children to achieve positive outcomes.

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The effectiveness of leaders and managers: inadequate

In the absence of an effective manager, there is still no monitoring of staff practice. The registered person does not confirm staff’s competence after the probationary period and staff do not have annual appraisals. Staff do not receive appropriate or sufficient supervision. For example, the deputy has no record of any supervision since September 2016, including during the period when she had been appointed as manager. A new member of staff, with no experience of working with children, has had only two supervisions in seven months. Another has had only one supervision since February 2016. This absence of regular, effective support, challenge or appraisal means that the registered person does not hold staff accountable for their work with children.

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The effectiveness of leaders and managers: inadequate

The registered person takes no action when staff raise concerns about their colleagues. For example, when senior staff know that other staff are using their personal mobile telephones to allow children to access the internet or fail to protect children from going missing, the practice goes unchallenged. Consequently, staff’s ability to protect children does not improve and neither does children’s safety.

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The effectiveness of leaders and managers: inadequate

The registered person cannot show progress against children’s starting points, because of ineffective assessment, planning and care practice. Staff have not challenged the placing authority when some children’s plans have not progressed. Records continue to be chaotic and unreliable. For example, staff wrote a progress report saying that children’s health appointments were up to date, but they are not. Senior staff described ‘complacent recording’ by one member of staff.

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The effectiveness of leaders and managers: inadequate

Children are at risk in a home that is again without external scrutiny by an independent person. The organisation providing the independent visitor has informed Ofsted that they will no longer provide the service, because the registered person has not paid them. They had been frustrated by the staff’s inability to secure children’s consent for the Inspection report children’s home: SC447742 12 visitor to look at their records in order to monitor their safety and well-being. The registered person has not sent reports by the independent visitor to Ofsted since December 2016.

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The effectiveness of leaders and managers: inadequate

Ofsted received concerns, via an employment agency previously used by the registered person, about a significant non-payment of their fees. Birmingham local authority commissioning team also reports debt to the City Council. The registered person was late in paying registration fees to Ofsted. Staff said that their wages were delayed in December 2016. In July 2016, staff had told the inspector that the last restraint trainer was withholding their certificates because he had not been paid. Children are at risk if there are insufficient funds to ensure their stability and safe care at the home. Ofsted is seeking advice about the registered person’s financial viability.

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The effectiveness of leaders and managers: inadequate

The registered person has taken action to meet three of the last 12 regulatory shortfalls. Complaints made by children are now investigated and recorded. This includes when they are about the responsible individual. The statement of purpose now does not make inaccurate claims about the services that are offered. The staffing rota is now a reliable record.

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The effectiveness of leaders and managers: inadequate

Over the four inspections since Ofsted first judged the home to have declined in effectiveness in February 2016, the recurrent areas of weakness have been leadership and management, poor staff training, and weak staff supervision, behaviour management and restraint practice. The October 2016 inspection identified 12 regulatory shortfalls, seven of which were repeat shortfalls from the July 2016 inspection, when the home was last judged inadequate. This inspection raises nine repeat requirements and seven new requirements. This pattern of repeating long-standing weaknesses demonstrates the registered person’s inability to deliver sustained improvement. The care offered to children is again inadequate.

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The effectiveness of leaders and managers: inadequate

Because of the serious deficits in this service, Ofsted has imposed a restriction until 14 July 2017 to prevent any further admissions to the home. We will visit during this period to monitor compliance with the restriction.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

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Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well Inspection report children’s home: SC447742 13 it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’.

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Children’s home details

Registered provider: Woodlands House (Birmingham) Limited

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Children’s home details

Registered provider address: 140 Constantine Way, Bilston, West Midlands WV14 8GU

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Inspector

Christy Wannop, social care inspector Inspection report children’s home: SC447742 14 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

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