Children's Home run by New Start in Knowsley

Inspection report children’s home: SC471289 1 SC471289 Registered provider: New Start

p.1

Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

The home is one of three owned and managed by a private provider. It is registered to care for four young people who may have emotional and/or behavioural difficulties, learning difficulties and/or mental health issues.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: Improved effectiveness

p.1

good

Enforcement action since last inspection: None

p.1

Key findings from this inspection

 Young people make progress from their starting points when they moved into the home. In particular this is in relation to their education, health and Inspection report children’s home: SC471289 2 frequency of being missing from home.  Safeguarding practice in the home is robust and ensures that young people are safeguarded. When risks have been identified for young people, the home takes effective action to ensure that they are safeguarded. Detailed risk assessments and risk management plans support staff to safeguard young people effectively.  The number of episodes when young people go missing has reduced since they moved into the home. This is due to the registered manager and staff working in line with 2014 statutory guidance on young people who run away or go missing from home or care, which sets out the steps that should be taken to prevent young people going missing and to protect them when they do go

p.1

Key findings from this inspection

missing.  Young people’s education and health needs are met well because of the support and encouragement they receive from the registered manager and staff team. This is further supported by the collaborative working with education and health professionals.  Behaviour management in the home is good and focuses on promoting positive behaviour. Negative behaviour is addressed appropriately, with consequences being restorative in nature.  Complaints from neighbours are taken seriously by the leaders and managers of the home. Effective action is taken to address complaints and maintain positive relationships within the community.  Young people benefit from good levels of support when moving in and out of the home. Planning for transitions is strong and effective, which secures smooth transitions for young people.  The registered manager and staff develop positive relationships with young people. Young people are listened to, and their views, wishes and feelings are

p.2

Key findings from this inspection

given the highest priority.  Staff are well supported by the leaders and managers of the home. They receive regular supervision and are provided with a range of training and development opportunities.  The staff team works well together to ensure that all information in relation to young people is shared among the staff team. Regular team meetings and handovers support the good level of information-sharing in the home. Consequently, the ever-changing needs of young people are met.  Collaborative working promotes the safety and well-being of young people and ensures that they receive appropriate support and intervention to meet their needs.  Effective monitoring and review systems enable the leaders and managers to address any shortfalls in professional practice and the quality of care provided to young people. Inspection report children’s home: SC471289 3 The children’s home’s areas for development:

p.2

Key findings from this inspection

 Reports completed by the independent visitor for the external monitoring of the home should be sent to HMCI each month in line with regulation. This would ensure that the regulator is abreast of the home’s arrangements for safeguarding and promoting the welfare of the young people living in the home.  Although placement plans and records relating to young people are detailed and evaluative, they would benefit from being reviewed and updated regularly to provide a current account of the young person’s situation, arrangements and day-to-day care.  Consultation with young people is a strength in the home. However, records do not demonstrate this. Information relating to this should be included in all records to ensure that the voice of the young person is evident.  Behaviour management in the home promotes the positive behaviour of young people. However, consequences for negative behaviour are unclear in the

p.3

Inspection date Inspection type Inspection judgement

05/01/2017 Interim Improved effectiveness 13/09/2016 Full Good 23/03/2016 Interim Improved effectiveness 22/06/2015 Full Good Inspection report children’s home: SC471289 4

p.3

Statutory requirement

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

p.4

Requirement Due date

44: Independent person: visits and reports

p.4

Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once a month. The independent person must provide a copy of the independent persons report to HMCI. (Regulation 44 (1)(7)(a)) 09/06/2017

p.4

Recommendations

 Ensure that children are encouraged by staff to see the home’s records as ‘living documents’ supporting them to view and contribute to the record in a way that reflects their voice on a regular basis. (‘Guide to the children’s homes regulations including the quality standards’, page 58, paragraph 11.19)  Ensure that all children’s case records and plans are regularly reviewed and updated to ensure they provide a true reflection on the current circumstances for the young person. (‘Guide to the children’s homes regulations including the quality standards’, page 62, paragraph 14.3)  Ensure that the expected standards of behaviour are high for all staff and children in the home. These standards should be clear and unambiguous. Children should be supported to develop understanding and empathy towards each other. Positive behaviour and relationships should be reinforced, praised and encouraged; poor behaviour should be challenged and discussed. The

p.4

Recommendations

development of safe, stable and secure relationships with staff in the home should be central to the ethos of the home and support the development of secure attachments that, where appropriate, persist over time. (‘Guide to the children’s homes regulations including the quality standards’, page 39, paragraph 8.11) In particular, consequences for negative behaviour should be clear and understood by young people. Inspection report children’s home: SC471289 5

p.4

Overall experiences and progress of children and young people: good

Young people receive a good quality of care that is making a positive difference to their lives. They live in a warm, nurturing and supportive home where they receive high- quality, individualised care from committed and motivated leaders and managers, and a staff team that strives to ensure that their needs are met well and outcomes are improved for them. Staff form positive relationships with young people and spend time talking, listening and interacting with them. A social worker said, ‘The young person was very happy living in the home and made a significant amount of progress in all areas of his life.’

p.5

Overall experiences and progress of children and young people: good

Planning and preparation for young people moving into the home is robust. Therefore, placements are usually appropriate to meet the needs of the young person. In one instance, a young person moved into the home for a couple of days. However, this placement ended because the leaders and managers recognised within a short period of time that they were unable to meet the needs of the young person, especially when considering whether they were able to ensure that the young person, other young people and staff were safeguarded. The placing authority was challenged in relation to not providing all the relevant information to enable the leaders and managers to assess whether this was an appropriate placement or not, despite the local authority being provided with numerous opportunities to provide accurate information at the referral and planning stages. The home has implemented new strategies to avoid such a

p.5

Overall experiences and progress of children and young people: good

reoccurrence in the future, such as implementing a matching risk assessment and more in-depth questioning of placing authorities.

p.5

Overall experiences and progress of children and young people: good

Transitions for young people moving out of the home are smooth, because of the high levels of support and planning for this. The registered manager and staff strive to ensure that young people move on from the home to a placement that meets their needs and ensure that they are safeguarded. This is achieved through collaborative working with a range of professionals, young people and their families. Furthermore, young people are supported to leave the home on a positive note and happy. For example, following a time of crisis for a young person, which necessitated him moving on from the home, it was planned that he spend time with the home’s staff on a one-to-one basis in a respite placement prior to his next move. This offered him some assurance and support from people who knew him well and who continued to support him at a difficult time in his life. The registered manager and staff provided him with a farewell letter that set out the

p.5

Overall experiences and progress of children and young people: good

really positive aspects of his time living in the home and wishing him well for the future. The letter demonstrated to the young person that the registered manager and staff cared about him. Consequently, the young person moved on from the home feeling more positive about his experience while living at the home.

p.5

Overall experiences and progress of children and young people: good

The home tailors independence plans to each young person’s individual needs and circumstances. This ensures that they are fully prepared for moving on from the home. The registered manager and a member of staff are currently working with a young Inspection report children’s home: SC471289 6 person, who is soon to move on, to develop an independence plan based on the agreed timescale for his planned move, the type of placement he would be moving on to and his individual needs relating to health, education, finances and social needs. This approach to individualised independence support and planning is enabling young people to develop the required skills for independence and adulthood. In addition, there are good links with the company’s aftercare provision for 16 to 18 year olds that aids planning towards successful transitions.

p.5

Overall experiences and progress of children and young people: good

The home has its own on-site education provision that supports young people to attend education regularly. The registered manager and staff team work very closely with teaching staff to ensure that young people make academic progress and that outcomes are improved for them. One young person, who had previously been out of education for a significant period of time, achieved 84.8% attendance and made significant academic progress. Staff have been proactive in identifying suitable further education for the young person in line with his particular interest in working with animals. Plans are now in place for him to attend college to follow his interest in animal husbandry when his formal education ends in the summer. Furthermore, the home is working with voluntary organisations to secure training and voluntary work for the young person during the summer. The support, encouragement and commitment provided by the registered

p.6

Overall experiences and progress of children and young people: good

manager and staff team for young people in relation to their education, results in their education needs being met and them achieving improved outcomes that will enhance their future life choices and employment chances.

p.6

Overall experiences and progress of children and young people: good

Young people’s health and development needs are understood by the registered manager and staff. They have an excellent relationship with the host authority’s looked after children nurse, which supports the physical and emotional health and well-being of young people. Young people are up to date with relevant health and development checks, including looked after children’s statutory health assessments and dental and optical check-ups. The home is proactive in securing the most appropriate medical advice and treatment for young people to meet their needs. For example, a young person who recently moved into the home was previously taking medication to manage attention deficit hyperactivity disorder (ADHD) but had stopped taking this prior to moving into the home. The home ensured that a referral was made to the community paediatrician for an up-to-date assessment to be completed, so the young person could

p.6

Overall experiences and progress of children and young people: good

be prescribed the most appropriate medication to manage the condition. Consequently, young people’s health and development needs are met well.

p.6

Overall experiences and progress of children and young people: good

The home is a therapeutic environment that provides young people with a safe and nurturing environment where they feel supported and confident. The company psychotherapist works very closely with young people, the registered manager, staff, and other professionals to ensure that young people are receiving the most appropriate therapeutic intervention to meet their individual needs. The therapeutic intervention that young people receive enables them to develop their personal, social and academic skills.

p.6

Overall experiences and progress of children and young people: good

Young people are supported to maintain regular, safe, quality contact with people who are important to them. The efforts by the registered manager and staff to promote contact have resulted in a reduction in young people being missing from home. One Inspection report children’s home: SC471289 7 young person frequently went missing to enjoy contact with his friend. The home identified how important this contact was for the young person. Therefore, they liaised with the placing authority to ensure that appropriate contact arrangements were put in place that allowed this to happen in a planned and safe way. The registered manager and staff are also currently working with the placing authority for another young person to secure suitable contact arrangements for him. Consequently, young people have their views and wishes acknowledged and, when appropriate, they are well supported to enjoy regular meaningful contact with people who are important to them. This enables

p.6

Overall experiences and progress of children and young people: good

them to develop and maintain positive relationships with friends and family.

p.7

Overall experiences and progress of children and young people: good

Consultation with young people ensures that their views, wishes and feelings are sought regularly. The registered manager and staff spend time talking and listening to young people to ensure that the care they receive is tailored to their individual needs and preferences whenever possible. Regular key-work and direct-work sessions take place with young people, along with weekly young people’s meetings that provide opportunities for young people to express their views and opinions. Staff use these forums to offer young people appropriate guidance and raise young people’s awareness on specific issues relating to them individually. However, the records in the home do not always show this good practice and how this therefore promotes the voice of the young people.

p.7

Overall experiences and progress of children and young people: good

The home environment continues to be warm and welcoming. It is decorated and furnished to a good standard and any repairs or damage are promptly rectified by the company maintenance team. The home is clean and tidy and young people are supported and encouraged by staff to keep their own bedrooms clean and tidy. Staff ensure that young people are provided with well-balanced meals and snacks and are involved in choosing shopping items and menus for the home.

p.7

How well children and young people are helped and protected: good

Safeguarding practice in this home is good and actively promotes the welfare and safety of young people. The registered manager and staff take prompt and decisive action when they are concerned about young people’s safety. They work effectively with social workers, local authority safeguarding teams, and other partner agencies to manage risk and protect young people. When asked about the action the home took in relation to the substance misuse of young people, a looked after children’s nurse said, ‘I have no doubt at all that this home would take the necessary action to safeguard young people. They maintain regular contact with a range of safeguarding professionals and I often come to them for information relating to safeguarding professionals in the area.’

p.7

How well children and young people are helped and protected: good

The home has responded well to increasing concerns in relation to the substance misuse of young people living in the home. The registered manager and staff have been proactive in referring young people to the most appropriate service to address their substance misuse and to receive the correct support and advice. Furthermore, risk assessments have been updated and risk management plans implemented to ensure that strategies are in place to ensure that young people are safeguarded, such as daily Inspection report children’s home: SC471289 8 room searches. A member of staff said, ‘If a young person appeared under the influence of a substance we would seek medical advice or call an ambulance if necessary. We would never leave a young person alone for any length of time without undertaking visual checks on them.’ The safeguarding practice in the home relating to identifying and responding to concerns, as well as helping young people understand the impact of

p.7

How well children and young people are helped and protected: good

misusing substances, means that young people receive the most appropriate support and intervention to manage their substance misuse.

p.8

How well children and young people are helped and protected: good

The number of missing from home episodes for young people reduce significantly when they move into the home. This is due to the registered manager and staff managing missing from home episodes effectively, and working in line with the 2014 statutory guidance on children who run away or go missing from home or care. When young people go missing, staff act appropriately by contacting them and their friends and family, going out looking for them and informing relevant professionals that they have gone missing. When young people return safely to the home they are welcomed home and receive an independent return interview, to give them the opportunity to discuss why they went missing and the risks and issues they faced while they were missing. The home has established strong links with missing from home coordinators, which has contributed to the robust missing from home procedures in place at the home. Consequently, young people rarely go missing from the home and when they do they

p.8

How well children and young people are helped and protected: good

return safe and well, usually within a short period of time.

p.8

How well children and young people are helped and protected: good

Risk assessments and risk management plans for young people are detailed and clearly outline the individual risks to young people and how these are managed. The risks are clearly understood by the registered manager and staff. Furthermore, risk assessments are regularly reviewed and updated to reflect the changing levels of risks for young people. Over time, risks have reduced and young people are increasingly safer from abuse, exploitation, bullying, aggression, self-harm and dangers associated with being missing from home and substance misuse.

p.8

How well children and young people are helped and protected: good

Staff provide young people with clear and reasonable boundaries that encourage positive behaviour. They have good insight about how young people’s previous experiences may have an impact on their sense of safety, and respond sensitively to help young people when they struggle to control their behaviour. They work closely with young people to find out how best to help them when they are upset. Therapeutic support for staff and young people, from the company psychotherapist about the individual needs and behaviour of young people, has built staff’s skills and confidence in engaging with young people and has helped the young people to control their behaviour. However, the records relating to the consequences for negative behaviour are not always clear. This could potentially result in young people not cooperating with the consequence, and in negative behaviour not being managed and reduced effectively in the home.

p.8

How well children and young people are helped and protected: good

The use of physical intervention in the home is a last resort when other strategies and de-escalation techniques have been exhausted and unsuccessful. Physical intervention is only used to prevent harm or damage. The records relating to physical intervention are clear and detailed. The registered manager evaluates all incidents of physical intervention to ensure that they are appropriate. However, records do not include details Inspection report children’s home: SC471289 9 of any debrief or consultation with young people. This is a missed opportunity to provide young people with time to reflect on the incident, discuss their views about what happened and gain an understanding of why the measure was necessary.

p.8

How well children and young people are helped and protected: good

Room searches are undertaken when there are safeguarding concerns in relation to young people living in the home, such as when concerns arise in relation to young people storing illegal substances or inappropriate sharp items in their bedrooms. Staff follow the home’s own policies and procedures and complete all required documentation when room searches have been conducted. Furthermore, risk assessments and risk management plans are appropriately updated in response to the concerns. Consequently, the home is a safe environment for young people and staff.

p.9

How well children and young people are helped and protected: good

The registered manager and staff have developed effective working relationships with safeguarding professionals, such as the police, the substance misuse service, missing from home coordinators and the youth offending service. The home is proactive in ensuring that multi-agency safeguarding meetings take place when safeguarding concerns are evident for young people. This ensures a multi-agency approach to safeguarding young people. This collaborative working helps to safeguard young people and address and reduce risk-taking behaviours.

p.9

How well children and young people are helped and protected: good

The home’s location risk assessment is detailed and evaluative. The risk assessment is currently being updated to include further information provided by the police and issues relating to recent complaints by neighbours. Information has been obtained from various agencies in the area, which has contributed to the risk assessment being clear and effective in managing risks to young people living in the home. All known risks in the community, the level of these risks and the impact on young people living in the home are clear. This means that young people are safeguarded effectively in the community where they live.

p.9

How well children and young people are helped and protected: good

Staff recruitment in the home demonstrates safe recruitment practice. Relevant checks, including suitable references and clear disclosure and barring service checks, are sought prior to the recruitment of staff. Furthermore, the company ensure that all staff are adequately trained in safeguarding to enable them to safeguard young people in the home. A member of staff clearly outlined during the inspection how she would respond to substance misuse by young people, and clearly identified the strategies she would use to ensure that young people are safe. This demonstrates robust safeguarding practice in the home.

p.9

The effectiveness of leaders and managers: good

The registered manager is motivated and committed to the home, staff and young people. She has high expectations and aspirations for young people and leads the home effectively. She is suitably qualified and experienced, and leads by example. She is actively involved in all of the home’s operations. This enables her to monitor everyday practice in the home as she works alongside staff and young people. Furthermore, the registered manager is supported by the responsible individual for the home who is also Inspection report children’s home: SC471289 10 actively involved in the home. Therefore, the leadership and management of the home ensure that the needs of young people are met well and they receive a good quality of care.

p.9

The effectiveness of leaders and managers: good

The home is not fully staffed at the present time, due to two members of staff moving on to develop their careers. However, staff rotas demonstrate adequate staffing levels in the home. Staff working in the home are always known to the young people and staff they are working with, as they are either staff from one of the company’s other homes or agency staff who regularly work at the home. All staff working in the home are suitably experienced and qualified to fulfil their role. The recruitment of new staff for the home is currently taking place.

p.10

The effectiveness of leaders and managers: good

The home has effective monitoring and review systems in place. This enables the leaders and managers to identify the strengths and weaknesses in the home and areas for development. The registered manager responds swiftly to recommendations made through external monitoring by the independent person. Furthermore, the records in the home demonstrate that the registered manager regularly monitors and evaluates them. The effective response to the monitoring and review of the home means that any minor shortfalls identified, or dips in the quality of care, are quickly rectified, practice is strengthened and young people’s continuing progress is central to the home’s practice. The requirements and recommendations from the last inspection have been addressed, which demonstrates the home’s capacity for continual improvement, to ensure that young people continue to have positive experiences and improved outcomes. However,

p.10

The effectiveness of leaders and managers: good

the monthly monitoring reports by the independent visitor are not routinely sent to Ofsted. Therefore, the regulatory body is not kept apprised of the home’s arrangements for safeguarding and promoting the welfare of young people in the home’s care.

p.10

The effectiveness of leaders and managers: good

The registered manager and responsible individual for the home take effective action in response to complaints about the antisocial behaviour of young people living in the home. In response to recent complaints, they ensured that a multi-agency meeting was arranged to address the complaints and invited local residents to attend these meetings. The home has maintained regular contact with the local authority safer communities team to ensure that further incidents of antisocial behaviour do not occur, and relationships with local residents are improved. Furthermore, the home worked with young people to reflect on their behaviour and supported them in writing a letter of apology to the local residents after they had raised some concerns with the home. Consequently, incidents of antisocial behaviour have reduced and relationships with local residents are improving.

p.10

The effectiveness of leaders and managers: good

Plans for young people take into account the local authority care plan for each young person and identify their individual needs. The registered manager and staff work closely with placing authority social workers to ensure that they are up to date on the circumstances and progress of young people. A social worker said, ‘The regular verbal and written communication from the home ensure that I am up to date with the young person’s progress. They make my job much easier as the information they provide is transferred into my records. Their plans are flexible and change according to the young person’s situation to ensure that his needs are met.’ Therefore, placing authorities are Inspection report children’s home: SC471289 11 engaged as necessary to ensure that they are up to date on each young person’s current circumstances and the plans in place to meet their needs.

p.10

The effectiveness of leaders and managers: good

Records within the home are detailed and evaluative. They are regularly reviewed and updated and include the registered manager’s evaluation. Records are factual and signed and dated by the author. They clearly reflect the everyday lives of young people and the work that is undertaken with them. For example, the records of key-work and direct- work sessions clearly outline the reason and purpose of the sessions along with the outcome. However, records within the home do not always demonstrate the consultation that takes place with young people nor do they always include the young person’s comments or signature. Consequently, they do not demonstrate the contribution of young people and their response to the detail recorded.

p.11

The effectiveness of leaders and managers: good

In line with regulation, the home ensures that it notifies HMCI of all significant events that relate to the welfare and protection of young people living in the home. Furthermore, they ensure that all other relevant professionals are also informed. This ensures that appropriate strategies are in place to meet the needs of young people and protect them from harm.

p.11

The effectiveness of leaders and managers: good

The registered manager and staff strive to ensure that even the smallest positive progress of young people is recognised and celebrated. Daily positive progress records are completed for each young person, even if they have had a difficult day. For example, they highlight in these records the difficulties a young person has experienced but always try to identify a positive, even if it is the learning from this and how it could lead to more positive behaviour. Positive sanctions are given to celebrate positive behaviour and progress of young people. For example, one young person was rewarded for helping a member of staff who had fallen over and sustained an injury. The recognition of positive progress and experiences for young people supports them to make further progress and has improved outcomes.

p.11

The effectiveness of leaders and managers: good

The staff team members feel supported and receive regular effective supervision that reflects on their practice and the needs of young people. Records of supervision are detailed and include an action plan, which is reviewed at each subsequent supervision session. A staff member said, ‘Supervision is very thorough and completed regularly by the registered manager or deputy manager, which works well. Nothing gets missed and they complement each other, making it harmonious. I can talk comfortably to both of them and feel supported.’ In addition, the member of staff stated, ‘This kind of working environment can be very challenging, so the supportive management and staff team is crucial, supports the welfare of staff and supports young people.

p.11

The effectiveness of leaders and managers: good

Staff members are qualified to national vocational qualification level 3. The home has an ongoing staff development and training programme, which is now overseen by the company psychotherapist in conjunction with the registered manager. Regular training and development opportunities are provided to the registered manager, responsible individual and staff team to ensure that they are equipped to fulfil their roles and meet the needs of young people to a high standard. Staff are able to demonstrate their learning from such opportunities and how this has enhanced their practice. For example, Inspection report children’s home: SC471289 12 a member of staff said, ‘I recently completed restorative practice training and this reinforced to me that what we do here is good. In addition, it allowed me to reflect on my practice and consider the theories behind what we do. This has enabled me to apply theory in a more professional manner.’ This demonstrates that the training and

p.11

The effectiveness of leaders and managers: good

development opportunities for staff are effective and meet the needs of the young people they are responsible for.

p.12

The effectiveness of leaders and managers: good

The home is functioning in line with its statement of purpose. This clearly sets out the ethos, aims and objectives of the home, which are clearly embedded in practice in the home.

p.12

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people. Inspectors considered the quality of work and the difference made to the lives of children and young people. They watched how professional staff work with children and young people and each other and discussed the effectiveness of help and care provided. Wherever possible, they talked to children and young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after.

p.12

Information about this inspection

Using the ‘Social care common inspection framework’, this inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC471289 13

p.12

Children’s home details

Registered provider address: Job Bank, 4 Tunnel Road, Liverpool L7 6QD

p.13

Inspector

Lisa Mulcahy, social care inspector Inspection report children’s home: SC471289 14 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.13

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.14

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.14

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

p.14