Setting

Summary of complaint

Supervision of children, for example climbing on tables, lack of intervention from staff – related to a part chd, linked to the pts questionnaires – worked with the staff to look at behaviour management – look at strategies to be used and when and when to use intervention also linked to training booked for behaviour management and also looked at on line training for managing behaviour – this was then cascaded to a full training session of staff – linked to attachment behaviour – ages and why to chn behave this way? Where has it come from? Understand the reasons behind the behaviour?

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Summary of complaint

Food and drink-alternatives, amount of food provided and feedback to parents – linked to comments form - no pudding at lunch time but 2 courses at tea time which is a cooked hot meals – samples of the menus available for the inspector to see Nappy changing, frequency, routines – generally nappies are checked by 9am then again at 11.30 then 2.30 then at 5.30 Chn are also reg checked and all changes are recorded with who changed and what these have been also send this info to pts – cream applied

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Summary of complaint

How health needs of children met, such as if child has sticky eyes – if a chd has any health issues not distressed – for eyes ALWAYS staff use cotton wool and use boiled water – now record when eye are cleaned and how

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements. We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information on how we deal with complaints about providers, please view the Early years compliance handbook which can be found here at www.gov.uk/government/publications/early-years-provider-non-compliance- action-by-ofsted

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