Children's Home run by Tulip Care One Limited t/as TulipCare in Kent

Children’s homes – Interim inspection

Inspection date 09/03/2017 Unique reference number SC361090 Type of inspection Interim Provision subtype Children’s home

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Registered provider

Tulip Care One Limited, trading as Tulip Care

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Registered provider address

Unit 19–20, Bourne Court, Unity Trading Estate, Southend Road, Woodford Green, Essex IG8 8HD

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Registered provider address

Responsible individual Sabiha Musa Registered manager Channalee Brissett Inspector John Pledger

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children and young people since the most recent full inspection

This home was judged good at the full inspection. At this interim inspection Ofsted judges that it has sustained effectiveness .

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children and young people since the most recent full inspection

Young people continue to make progress in all areas and benefit from the sense of belonging engendered by both the committed and caring staff team and the high- quality home environment.

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children and young people since the most recent full inspection

The complex needs of young people are increasingly met by the continuing integration of care and therapy activities. Young people who are new to the home settle in quickly and, early in their stay, they start developing a sense of belonging.

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children and young people since the most recent full inspection

One young person has moved on and two moved in since the last inspection. Stability and routine have been maintained at the home during this period of transition. This reflects positively on the more robust and considered moving-in procedures and practices now in place. The pre-admission assessments effectively capture likely areas of risk and clearly identify the young people’s needs. The recommendation made at the last inspection in this regard has been met.

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children and young people since the most recent full inspection

The registered manager and staff display a comprehensive knowledge and understanding of the young people and their well-being, and progress is closely monitored. The new staff team displays increased confidence in its practice with the young people. The process of integrating the care and therapeutic elements in care plans, in a way that is clear and understandable to all staff, is continuing and the recommendation made at the last inspection in this regard is now considered to be complied with.

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children and young people since the most recent full inspection

Regular and meaningful individual staff supervision is becoming embedded in the home, and the overall support provided to staff, including regular group clinical supervision, is of a high standard. However, work still needs to be done around auditing and reviewing staff competency and skill levels for the delivery of therapeutic care to ensure that all are at the necessary standard. This needs to be incorporated into a workforce development plan to address any areas requiring further development. The recommendation made at the last inspection about this is repeated.

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children and young people since the most recent full inspection

The home has addressed the requirement set that all staff in a caring role are in a position to achieve the level 3 diploma within two years of starting this role.

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children and young people since the most recent full inspection

Leaders and managers have been clear and decisive in addressing staff practice that is regarded as potentially detrimental to the well-being of the young people. The probation period of a member of staff was ended when performance management had been unsuccessful in addressing emerging attitudes that were regarded as unsuitable for the care of young people. This action resulted from young people being carefully listened to and staff placing the safety and well-being of young people at the core of their practice.

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children and young people since the most recent full inspection

The response by the home to one young person going missing was immediate, vigorous and sustained, with all procedures being followed, together with close liaison with helping and enforcement professionals. The registered manager has been measured and clear about the threshold for deciding whether or not the home has the capacity to keep this young person safe. This helps to make good decisions and minimise risks for young people.

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children and young people since the most recent full inspection

The home’s statement of purpose has been revised, and it meets requirements and is consistent with regulations. The requirements set at the last inspection in this regard has been met. Further revision of the statement of purpose is planned to more fully and clearly reflect the services provided by the home.

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Information about this children’s home

This privately owned children’s home provides therapeutic residential care and support for up to five children and young people who have emotional and behavioural difficulties. A separately registered school on the same site can be accessed by those living at the home. The home’s statement of purpose has been revised to offer services to girls only. Following a period of refurbishment, the home has reopened with a new manager, new staff and new name.

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Recent inspection history

Inspection date Inspection type Inspection judgement 29/11/2016 Full Good 18/03/2016 Interim Improved effectiveness 17/06/2015 Full Inadequate 21/11/2014 Interim Sustained effectiveness

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Recommendations

To improve the quality and standards of care further the service should take account of the following recommendation(s):  That the registered manager develops a clear workforce plan to monitor and develop staff capacity and competencies, in particular those relating to therapeutic care, to deliver care as set out in the statement of purpose. (‘Guide to the children’s homes regulations including the quality standards’, page 53, paragraph 10.8)

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What the inspection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the ‘Inspection of children’s homes: framework for inspection’.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children’s home. Inspectors considered the quality of work and the difference adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after. This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. the guidance, ‘Raising concerns and making complaints about Ofsted’, which is available from Ofsted’s website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work- based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for looked after children and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

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Information about this inspection

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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