Children's home run by Reflexion Care Group Limited in Shropshire

children and young people since the most recent full inspection

This home was judged outstanding at the full inspection. At this interim inspection, Ofsted judges that it has sustained effectiveness .

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children and young people since the most recent full inspection

Children and young people continue to receive excellent quality of care. They make good progress and experience high levels of nurture, do well in education and have excellent health outcomes.

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children and young people since the most recent full inspection

Children and young people are emotionally secure in the home due to strong relationships with staff. The new manager says, ‘I’ve been here about five weeks and the strength of the relationships between young people and staff is something that really strikes me here.’ There are no formal complaints because children and young people can express and resolve their worries and feelings on a day-to-day basis.

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children and young people since the most recent full inspection

Staff are skilled in supporting young people with their emotional welfare. Key working records show excellent attention to detail and the staff’s ability to relate to children and young people’s experiences. For example, staff encourage children and young people to discuss and explore complex contact arrangements, safeguarding boundaries and sexual relationships. This focused work, coupled with therapeutic input, helps children and young people build emotional resilience and self-esteem.

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children and young people since the most recent full inspection

Staff constantly review and adapt risk management in light of emerging safeguarding concerns and potential risky behaviour. While there are no safeguarding concerns within the home, staff continue to work effectively to ensure young people’s family contact, and free time is closely scrutinised so as to promote the safety of others.

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children and young people since the most recent full inspection

Staff are adept at setting and agreeing boundaries with children and young people and they enable children and young people to feel part of their risk management. For example, staff include children and young people in discussion and negotiate contracts regarding mobile phone use. Young people now readily hand their phones in at night time. They understand that this keeps them safer but also healthier as they sleep well and are better at attending education. Staffing levels and effective supervision ensure that children and young people are safe from bullying within the home. They get on well and doing individual activities means that they all develop their own identities and external friendship groups. Staff are proactive and also work with education staff to quickly resolve concerns that children and young people have about bullying at school.

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children and young people since the most recent full inspection

Incidents of going missing continue to decrease. Where appropriate, staff encourage young people to have free time and develop personal responsibility for their safety, behaviour and positive associations. They accept calls to their mobile phones in order to build trust with staff. While one young person may return late, these absences relate to being out with mates in the local community rather than returning to his home location.

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children and young people since the most recent full inspection

The recent admission of a new young person clearly demonstrates the staff team’s effectiveness in risk management and the implementation of structured missing from care protocols. Agreed protocols with local and other police forces respond well to the risks of this young person going missing, both in the local community and in the young person’s home location.

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children and young people since the most recent full inspection

Staff show good insight into the needs and dynamics of the children and young people. Physical intervention is only used as a last resort. Interventions are sensitively carried out and enable children and young people to maintain their safety. Debriefs are an essential part in helping children and young people to understand and improve their behaviour.

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children and young people since the most recent full inspection

Children and young people do well in education and improve their attendance as a result of the excellent liaison between care and education staff. Some young people clearly benefit from attending the provider’s own school, while others do well in mainstream education.

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children and young people since the most recent full inspection

Quality of care remains excellent because the management team continues to drive recruitment and training. Children and young people’s safety and the home’s statement of purpose are promoted with robust recruitment of staff, effective induction and regular staff supervision.

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children and young people since the most recent full inspection

The newly recruited manager’s application to register with Ofsted is in process. Leadership remains strong due to in-depth handover between managers. The staff team embraces feedback and its members are keen to drive improvement in the home. They are quick to respond to independent monitoring visits and ensure that the home remains compliant with the children’s homes regulations and quality standards.

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children and young people since the most recent full inspection

There are no shortfalls identified at this inspection.

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Information about this children’s home

This home is part of a private organisation and is registered to accommodate up to three young people who have learning disabilities and/or emotional and behavioural difficulties. The organisation operates a school on a separate site and also offers therapy.

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Recent inspection history

Inspection date Inspection type Inspection judgement 31/10/2016 Full Outstanding 22/03/2016 Interim Sustained effectiveness 07/12/2015 Full Good 09/03/2015 Interim Declined in effectiveness

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What the inspection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the ‘Inspection of children’s homes: framework for inspection’.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children’s home. Inspectors considered the quality of work and the difference that adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after. This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. the guidance ‘Raising concerns and making complaints about Ofsted’, which is available from Ofsted’s website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work- based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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