Children's Home run by Cove Care – Residential Limited in Telford and Wrekin

children and young people since the most recent full inspection

This home was judged good at the full inspection. At this interim inspection, Ofsted judges that it has sustained effectiveness .

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children and young people since the most recent full inspection

Since the full inspection, there has been one discharge and one new admission.

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children and young people since the most recent full inspection

Staff take the time to get to know young people. The staff are patient, caring and understanding of young people’s childhood experiences. Staff work hard to develop and maintain relationships with young people, even when young people can be resistant to engagement.

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children and young people since the most recent full inspection

Staff support young people who have historically struggled to engage with education to overcome the barriers that affect their learning. Staff are effective at developing young people’s confidence and self-esteem and motivating them to succeed in their learning. As a result, all young people are accessing education and making progress, compared with their starting points.

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children and young people since the most recent full inspection

Safeguarding incidents are infrequent. However, noticeable events have included a young person’s inappropriate use of the internet and one missing-from-care incident. Staff responses to these situations have been sufficient to minimise the risk to young people.

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children and young people since the most recent full inspection

Staff work collaboratively with partner agencies including the police and placing authorities. Links between members of staff and the company clinical therapy team are effective and enable young people’s emotional health needs to be understood.

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children and young people since the most recent full inspection

Staff use individualised behaviour incentives charts to promote positive changes to young people’s behaviour. Rewards that young people are working towards vary from manicures to trips to an outdoor adventure park. Staff have also introduced a praise and rewards book to acknowledge achievements such as positive feedback from school. However, staff are not always consistent in their recording and, on occasion, young people’s successes are missed.

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children and young people since the most recent full inspection

When young people and professionals make complaints, staff investigate these properly and consideration is given to how this can inform future practice. However, the recording of completed investigations is disjointed, and this hinders external scrutiny. A recent management restructure has ensured that there is increased scrutiny and oversight of the care provided to young people by staff. As a result, there is a good understanding of the areas of strength and development.

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children and young people since the most recent full inspection

Two requirements and one recommendation were raised at the full inspection. These have all been addressed. The statement of purpose is now regularly reviewed and the children’s guide is now helping to prepare young people for life at the home.

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Information about this children’s home

This children’s home is privately owned and offers placements for two young people who may have a combination of mental health and/or psychological and/or emotional and/or complex care needs that present challenging behaviour. The service is designed to offer medium- to long-term care placements.

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Recent inspection history

Inspection date Inspection type Inspection judgement 10/05/2016 Full Good 26/01/2016 Interim Sustained effectiveness 02/06/2015 Full Good 11/02/2015 Interim Sustained effectiveness

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Statutory requirements

This section sets out the actions which must be taken so that the registered person meets the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person must comply within the given timescales.

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Requirement Due date

The registered person must ensure that a record is made of any complaint, the action taken in response, and the outcome of any investigation. (Regulation 39 (3)) 15/05/2017

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Recommendations

To improve the quality and standards of care further the service should take account of the following recommendations:  Ensure that staff understand the system for rewarding and celebrating positive behaviour and recognising where children have managed situations well. (‘Guide to the children’s homes regulations including the quality standards’, page 46, paragraph 9.39)

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What the inspection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness or declined in effectiveness since the previous full inspection. This is in line with the ‘Inspection of children’s homes: framework for inspection’.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children’s home. Inspectors considered the quality of work and the difference that adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition, the inspectors have tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after.

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. the guidance ‘Raising concerns and making complaints about Ofsted’, which is available from Ofsted’s website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work- based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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