Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

children and young people since the most recent full inspection

This home was judged outstanding at the full inspection. At this interim inspection, Ofsted judges that it has sustained effectiveness .

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children and young people since the most recent full inspection

Staff have supported two young people to move on to alternative placements since the last inspection. Both young people had been in placement for a couple of years and made good progress over that period. Staff prepared them for their transitions with the development of their independent living skills. This is recognised by the young people themselves, one of whom commented: ‘I have achieved a lot whilst living at the home. I have come a long way with my independence skills and I am a lot more grown up, calmer and mature, and I am ready for adult life at my mum’s house.’ Another said: ‘...can’t thank you all enough, so I’m just gonna keep it up and make everyone proud. Thanks again.’

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children and young people since the most recent full inspection

Families and professional stakeholders alike value the contribution that staff make in enabling young people to progress into adult life. One social worker said: ‘Staff provided a good standard of care and provided flexible support to her throughout her placement. Communication was good, and she developed positive relationships with staff. Staff were really supportive with the move to a new placement, which has gone well.’ However, effective care planning was not evident for one young person who did not have a transition plan in place or minutes from the looked after child’s review which took place in November 2016 along with the agreed recommendations and plan. Although the young person achieved his goal to return home to live with his family, and staff maintained contact with him while he lived away from the home with his family, his placement did not end for another four months. This does represent effectively planned care.

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children and young people since the most recent full inspection

Staff are experienced and highly skilled in developing positive relationships with young people. This is key to young people’s engagement and progress. There has been one young person to join the home since the last inspection, and staff have quickly got to know him and to understand what is important to him. Staff are proactive in working with education providers to find the most appropriate provision for young people and work placements so that young people’s outcomes improve. The manager works well, in partnership with school, to ensure that young people who are excluded from school are able to continue to study at home while their return is negotiated. Staff ensure that young people become increasingly safe. When young people are missing, staff work with their families and the police to return them to the home.Staff look for young people in places that they are known to go to, even when that is a long way from the home. They ensure that young people are always

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children and young people since the most recent full inspection

offered a return interview by an independent person, and listen to young people themselves so that they can understand the triggers to their missing behaviour. Staff work with the placing authority to ensure that young people’s concerns are addressed regarding the time they are able to spend with their family and friends. This promotes young people’s sense of identity.

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children and young people since the most recent full inspection

Staff develop positive professional relationships with their local police officer. He commented: ‘I think that the care provided is already of a very high standard. That said, staff are always looking for ways in which they can maintain the high standards already set. This is evidenced in the emails sent to myself requesting information on legislation in relation to subjects such as legal highs, which shows that they are constantly educating/advising the young persons in their care.’ The impact of this practice is evident in the progress that young people make in addressing their substance misuse. One young person said: ‘I am really grateful to the staff who have helped me to get off legal highs and build a positive life.’ Young people’s parents also value this progress: ‘They never give up on my child. I feel my daughter has been given some fantastic opportunities: learning to drive, different college courses, day trips. I cannot thank them enough.’

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children and young people since the most recent full inspection

There has been a recent change in the management of the home, with the long- standing manager leaving to manage a different home. The new manager is suitably qualified and experienced, and she is beginning her Level 5 diploma in leadership and management in residential care. She is beginning to develop her methods for monitoring and reviewing the quality of care in the home and has a good understanding of the young person and the staff. The manager has notified Ofsted of serious events within the home, although this has not always been in a timely manner. This prevents the regulator monitoring events as they occur within the home.

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children and young people since the most recent full inspection

Staff recognise when young people make allegations. The manager works with the local designated officer to manage allegations quickly to protect young people and staff. The manager implements the complaints process in a timely manner when neighbours complain about a young person’s behaviour and escalates the concerns within the organisation appropriately. She also takes steps to prevent recurrences of that behaviour. Staff understand how to manage young people’s behaviour effectively and have not needed to use physical restraint since the last inspection. Young people enjoy living in this home, as they feel that staff really care about them and create a homely environment. One young person said: ‘I love it here… staff are really enthusiastic and involve me in stuff… I feel like they care about me. They have helped me with my anxiety – by getting me to count to 10 and by just being with me.’

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Information about this children's home

The home is registered to provide care for two children who may have emotional and/or behavioural difficulties. The home forms part of a large social care company.

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Recent inspection history

Inspection date Inspection type Inspection judgement 31/08/2016 Full Outstanding 21/03/2016 Interim Improved effectiveness 13/10/2015 Full Good 18/02/2015 Interim Sustained effectiveness

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Statutory requirements

This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and the ‘Guide to the children's homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In order to ensure the care planning standard is met, the registered provider must ensure that children:

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Requirement Due date

(1)(a) receive effectively planned care in or through the children's home; and

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Requirement Due date

(b) have a positive experience of arriving at or moving on from the home.

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Requirement Due date

(2) In particular, the standard in paragraph (1) requires the registered person to ensure:

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Requirement Due date

(b) that arrangements are in place to – (iii) plan for, and help, each child to prepare to leave the home or to move into adult care in a way that is consistent with arrangements agreed with the child's placing authority. 28/04/2017

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Recommendations

To improve the quality and standards of care further, the service should take account of the following recommendation:  The registered person should have a system in place so that all serious events are notified, within 24 hours, to the appropriate people. ('Guide to the children's homes regulations including the quality standards', page 63, paragraph 14.13)

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What the inspection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the ‘Inspection of children's homes: framework for inspection’.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children's home. Inspectors considered the quality of work and the difference that adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition the inspectors have tried to understand what the children's home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after. This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the ‘Guide to the children's homes regulations including the quality standards’. the guidance ‘Raising concerns and making complaints about Ofsted’, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, workbased learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for looked after children and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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