Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

children and young people since the most recent full inspection

This home was judged good at the full inspection. At this interim inspection Ofsted judges that it has sustained effectiveness . Since the last inspection, both young people have continued to make progress. Staff know young people well and develop positive relationships with them. Young people understand that their staff care about them and this gives them a sense of permanence and belonging. One young person said: ‘My staff are always helping me – when I’ve been down a bit, no matter what I do – they care for me. They are amazing.’ Staff support young people when they experience challenging life events. They listen carefully and ensure that young people receive the right support from local mental health services. This promotes young people’s emotional well-being. Staff support young people to maximise their educational achievements. They work in partnership with schools so that young people benefit from a coordinated

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children and young people since the most recent full inspection

approach. Young people’s teachers value the contribution that staff make: ‘I have a positive relationship with staff. They continuously encourage my young person to complete his homework. There is excellent communication at handover and staff always attend parents’ evening.’ Staff understand how young people are progressing and support them through engaging tutors for specific extra tuition after school. Staff take young people to college open evenings and prepare them for the transition from school. Young people enjoy activities in the local community such as Scouts. This offers them opportunities to make friends and to take part in exciting opportunities to travel abroad. Young people develop practical skills to prepare them for adulthood. Staff support them to learn how to cook, wash their clothes and use public transport. Staff promote young people’s relationships with their families and friends when it is

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children and young people since the most recent full inspection

safe to do so. Young people’s relationships with their families develop, which improves their self-esteem. Staff make good use of their delegated authority, so that young people are able to enjoy activities with their friends, including holidays and weekend breaks. This broadens young people’s horizons. Staff understand young people’s behaviour, which means that they are usually able to de-escalate situations effectively. As a consequence, staff have not used restraint since the last inspection. Risk assessments and direct work sessions are detailed and reflect accurately young people’s daily experiences. At times, staff have not managed young people’s escalating behaviour effectively and young people have been able to harm each other. This does not promote young people’s welfare. Staff understand how to respond when young people are missing. They look for them and maintain contact with them by phone. Young people are missing or

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children and young people since the most recent full inspection

absent from the home infrequently. Staff recognise recent changes in a young person’s missing behaviour and act quickly to work with the police and the local child exploitation service to monitor his behaviour. Staff have positive relationships with the local police, leading to effective partnership working to safeguard young people. The registered manager is robust in her approach to safeguarding concerns and she informs the police and local authorities when young people’s friends are at risk of harm. Staff understand the risks which the internet and social media pose to young people. They complete direct work sessions with them and monitor their use of social media. Staff recognise when young people have used substances and refer them to the local substance misuse team, which quickly addresses these issues. Young people know how to complain. The registered manager responds to complaints in a timely manner, showing young people that she takes their concerns

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children and young people since the most recent full inspection

seriously. The registered manager understands how to manage allegations against staff and she investigates these, following advice from the designated officer. The registered manager does not ensure that she notifies Ofsted without delay of allegations, which prevents the regulator from having oversight of these events as they occur. The registered manager ensures that young people benefit from continuity of care when there are changes in the staff team. She uses appropriate vetting and screening methods to prevent unsuitable people from working with young people. Staff receive regular formal and informal supervision from the leadership team. Leaders support staff to develop their knowledge and skills. The registered manager and staff chase up young people’s essential documentation. However, this is not effective, and young people do not have up-to-date local authority care plans or review minutes in place. This does not promote effective care planning.

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children and young people since the most recent full inspection

The registered manager and staff develop positive relationships with young people. They understand the strengths and weaknesses of the home and have an excellent understanding of young people’s progress. They evaluate the impact of the quality of care provided effectively through widespread consultation with stakeholders, who all report the positive impact of the care that staff provide for young people.

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Information about this children’s home

The home is registered to provide care for two children who have emotional and/or behavioural difficulties. The home forms part of a large social care company.

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Recent inspection history

Inspection date Inspection type Inspection judgement

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Recent inspection history

30/03/2016 Interim Sustained effectiveness

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Recent inspection history

17/03/2015 Interim Improved effectiveness

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Statutory requirements

This section sets out the actions which must be taken so that the registered person(s) meet(s) the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

5: Engaging with the wider system to ensure that children’s needs are met In order to engage with the wider system to ensure that children’s needs are met, the registered person must ensure that: (c) if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, they challenge the placing authority to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans. 06/03/2017

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Requirement Due date

12: The protection of children standard The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In order to meet the protection of children standard, the registered provider must ensure that staff: 2(a) (iv) manage relationships between children to prevent them from harming each other. 06/03/2017

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Requirement Due date

The registered provider must notify HMCI without delay if there is an allegation of abuse against the home or a person working there. (Regulation 40(4)(c)) 06/03/2017

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What the inspection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the ‘Inspection of children’s homes: framework for inspection’.

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Information about this inspection

Inspectors looked closely at the experiences and progress of children and young people living in the children’s home. Inspectors considered the quality of work and the difference that adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other, and discussed the effectiveness of help and care given to children and young people. Whenever possible, they talked to children, young people and their families. In addition, the inspectors tried to understand what the children’s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after. This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. the guidance ‘Raising concerns and making complaints about Ofsted’, which is available from Ofsted’s website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work- based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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