Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

children and young people since the most recent full inspection

This home was judged good at the last full inspection. At this interim inspection, Ofsted judges that it has improved effectiveness . One young person has benefited from a period of stability and permanence in the home since the last inspection, and one young person is making some small steps forward since they joined the home shortly after the last inspection. This young person required a home in an emergency and, as such, did not benefit from any meaningful transition work being undertaken. That said, the manager appropriately considered the needs and impact of this young person’s placement on the young person already living in the home before the placement was agreed. Young people benefit from good-quality care, support, and encouragement from the staff, who evidently want what is best for them and understand their needs. As such, young people make some good progress in relation to their individual starting

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children and young people since the most recent full inspection

points. Young people confirm that they maintain positive and constructive relationships with the staff. The staff are skilled at developing and sustaining these positive and nurturing relationships with young people. Staff encourage young people to maintain positive and respectful relationships with themselves and each other. Professionals validate this and are complimentary about the care and support that young people are provided with. Professionals confirm that the positive relationships and the consistent support that the staff provide to young people enable young people to make good progress and improve in many areas of their lives. One professional said, ‘[Name] responds quite beautifully to some staff, and they have formed some positive relationships with the staff. This is due to the quality of support and services that the staff provide.’ They went on to add, ‘[Name] wants to stay there. Initially, their risk-taking behaviour was increasing

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children and young people since the most recent full inspection

and they were not complying with boundaries and routines of the home, but now they have turned it around.’ Young people come to the home with a history of concerning behaviours, such as violence and aggression, self-harm, going missing, being at risk of child sexual exploitation, and engaging in substance misuse. The staff support young people suitably at these times as they are clear about the young people’s level of risk and vulnerabilities. The manager and staff work hard to protect young people from the dangers associated with these behaviours. Consequently, one young person displays less aggression as they use other strategies to manage their emotions more effectively. Some risk-taking behaviour, such as going missing from the home, has reduced. However, on the occasions when young people do go missing from the home and engage in other risk-taking behaviour, such as self-harming and misusing substances, the staff support and encourage young people to make

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children and young people since the most recent full inspection

better and safer decisions with the support from other, more specialist, services. Staff spend time with young people and complete direct work sessions with them to educate them about the risks associated with these behaviours. Staff encourage young people to make better and safer decisions by giving young people the time and space to reflect on their actions; thus, young people can consider the wider risks and potential consequences of their actions on their health and well-being, so they can modify these unsafe behaviours. When young people continue to engage in these behaviours or they escalate, the manager and staff are quick to share their concerns with the placing local authorities and other specialist services to ensure that additional support and services are accessed promptly. The manager has taken suitable action to address the two requirements raised at the last inspection, and young people’s emotional and physical health and well-

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children and young people since the most recent full inspection

being have improved. The manager now ensures that the young people receive additional clinical support as specified in the home’s statement of purpose as and when they require. In addition, young people’s case records are complete and include a copy of their latest health care plans. Consequently, the staff alongside the clinical team quickly support young people to address any outstanding or on- going physical or emotional healthcare needs. Three of the four recommendations raised at the previous inspection have been suitably met. Young people now benefit from living in a comfortable, homely and safe environment that is well maintained and decorated. This is because all the longstanding and remaining maintenance work, both in and outside the home, has now been completed to a high standard. Furthermore, the manager has now reviewed and updated the home’s location risk assessment to identify the local

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children and young people since the most recent full inspection

risks and opportunities presented by the home’s location. In doing this, he has identified suitable strategies that the staff team will use to manage these potential risks. In addition, young people’s physical safety is further promoted in the home, as all the required health and safety checks of the property have now been undertaken. This, in addition to the robust safe recruitment practice which is followed by the provider, further enhances the safety and welfare of young people in this home. The manager has made suitable steps to address the fourth recommendation, in regards to improving the completion rates of independent return home interviews for young people when they have been reported missing from the home. However, despite this, one young person’s placing local authority continues to fail in its duties to systematically complete these within the required timeframe. The manager continues to work with this local authority in his efforts to improve this practice;

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children and young people since the most recent full inspection

therefore, this recommendation has not been re-issued. The manager is clearly aware of the strengths and areas for continued development of his services. The manager learns from his internal and external monitoring and has a clear plan in place to promote continual improvement. The manager’s monitoring of young people’s progress and development is good, and the effective feedback that he receives from the external independent visitor ensures that the experiences and progress of young people continue to improve. Staff spoken to during the inspection confirm that the staff morale in the home has improved, and that the consistency in the staff’s approach to young people has supported young people to make good progress since the last inspection. Staff confirm that open lines of communication with the manager, management team, and each other through regular team meetings, handover and supervision sessions,

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children and young people since the most recent full inspection

support them to deliver a high standard of individual care to young people. Although most staff have achieved the required childcare qualification, or are in the process of doing so, one member of the bank staff could not confirm if they have completed the required childcare qualification, despite working in the company for 12 years. Furthermore, the manager had not ensured that the bank member of staff had up-to-date training in supporting young people who may be at risk of child sexual exploitation, or who self-harm, or require the staff to physically intervene. In order to ensure that young people are cared for by a staff team, including bank staff, which is fully qualified and trained to meet the individual and specific needs of the young people, a requirement has been raised in this regard.

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Information about this children’s home

This children’s home is owned by a large, national provider. It is registered to provide care and accommodation for two children and young people who have emotional and/or behavioural difficulties. This home enlists the support of a clinical care team in its delivery of care to children and young people.

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Recent inspection history

Inspection date Inspection type Inspection judgement

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Recent inspection history

25/02/2016 Interim Sustained effectiveness

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Recent inspection history

05/03/2015 Interim Sustained effectiveness

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Statutory requirements

This section sets out the actions which must be taken so that the registered person(s) meets the Care Standards Act 2000, Children’s Homes (England) Regulations 2015, and ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

13: The leadership and management standard

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Requirement Due date

In order to achieve the leadership and management standard the registered person must (2)(c) ensure that all staff have the experience, qualifications and skills to meet the needs of each child, including those staff who are employed as bank staff. With particular regards to ensuring that all bank staff are suitably qualified and trained to support young people who may be at risk of child sexual exploitation whilst missing from home; have an understanding of, and can support, young people who may self- harm; and ensure that all bank staff receive refresher training in Team-Teach, prior to providing care and support for young people. 28/02/2017

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What the inspection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the ‘Inspection of children's homes: framework for inspection’.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children's home. Inspectors considered the quality of work and the difference that adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other, and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition, the inspectors have tried to understand what the children's home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after. This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the ‘Guide to the children's homes regulations including the quality standards’. the guidance ‘Raising concerns and making complaints about Ofsted’, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work- based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates at: http://eepurl.com/iTrDn .

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Information about this inspection

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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