Children's home run by Keys Group Progressive Care & Education Limited in Birmingham

This monitoring visit

The purpose of this visit was to assess the action that leaders and managers have taken to address the weaknesses identified at the full inspection on 14 December 2016. At that inspection, serious and widespread weaknesses were identified, and young people were not safe. The home was judged as inadequate, and two compliance notices were issued. At this visit, the inspector found that leaders and managers have taken action to deal with the weaknesses previously evident in the safeguarding of young people and in the leadership of the home. Effective interim management arrangements were put in place immediately following the last inspection. This has provided much needed stability and clarity for young people and staff, resulting in safer and more consistent care for the young people. A new manager has been appointed. Staff are positive about this arrangement and are confident that he will be able to lead them and continue to move this service

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This monitoring visit

forward. The interim arrangements remain in place, currently, so that the required improvements can continue to be made. Training has been provided to staff to ensure that they fully understand how to keep young people safe. Further training is planned. Team meetings are now taking place on a weekly basis. These arrangements have helped staff to feel more confident about their practice. Changes to practice have supported staff to fully understand what is expected of them in order to provide safe and consistent care for young people. While the implementation of appropriate boundaries has brought some challenge from young people, staff state that they feel more empowered and confident to deal with this. There is evidence that leaders and managers have taken the weaknesses identified at the last inspection seriously. A realistic and achievable improvement plan is in place. While improvements have been made, these developments will

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This monitoring visit

need to continue and to be embedded into practice. Sufficient action has been made to meet the compliance notices. As a result, they have been lifted. A further full inspection will be undertaken.

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Information about this children’s home

This home is registered to look after up to two children or young people who may have behavioural and/or emotional needs. The home is part of a large national organisation.

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Statutory requirements

This section sets out the actions that must be taken so that the registered person(s) meet(s) the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the Guide to the children’s homes regulations including the quality standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

6 The quality and purpose of care standard (1) The quality and purpose of care standard is that children receive care from staff who— (a) understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; (b) use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential. (2) In particular, the standard in paragraph (1) requires the registered person to— (a) understand and apply the home’s statement of purpose; (b) ensure that staff— (i) understand and apply the home’s statement of purpose; (ii) protect and promote each child’s welfare; (iv) provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background; (v) help each child to understand and manage the impact of any experience of abuse or neglect; and (vi) help each child to develop resilience and skills that prepare

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Requirement Due date

the child to return home, to live in a new placement or to live independently as an adult. 25/01/2017 7: The children's views, wishes and feelings standard The children's views, wishes and feelings standard is that children receive care from staff who— (a) develop positive relationships with them; (b) engage with them; and (c) take their views, wishes and feelings into account in relation to matters affecting the children's care and welfare and their lives. (2) In particular, the standard in paragraph (1) requires the registered person to— (a) ensure that staff— (i) ascertain and consider each child's views, wishes and feelings, and balance these against what they judge to be in the child's best interests when making decisions about the child's care and welfare; (ii) help each child to express views, wishes and feelings; (iii) help each child to understand how the child's views, wishes and feelings have been taken into account and give the child reasons

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Requirement Due date

for decisions in relation to the child; (v) help each child to understand how the child's privacy will be respected and the circumstances when it may have to be limited; and (e) ensure that the views of each relevant person are taken into account, so far as reasonably practicable, before making a decision about the care or welfare of a child. 25/01/2017

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Requirement Due date

8: The education standard In order to meet this standard, the registered person must ensure: (2)(a) that staff— (viii) help a child who is excluded from school, or who is of compulsory age but not attending school, to access educational and training support throughout the period of exclusion or non- attendance and return to school as soon as possible. 25/01/2017

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Requirement Due date

10: The health and well-being standard (1) The health and well-being standard is that— (a) the health and well-being needs of children are met; (b) children receive advice, services and support in relation to 25/01/2017 their health and well-being; and (c) children are helped to lead healthy lifestyles. (2) In particular, the standard in paragraph (1) requires the registered person to ensure— (a) that staff help each child to— (i) achieve the health and well-being outcomes that are recorded in the child’s relevant plans; (ii) understand the child's health and well-being needs and the options that are available in relation to the child’s health and well- being, in a way that is appropriate to the child’s age and understanding; (iii) take part in activities, and attend any appointments, for the purpose of meeting the child’s health and well-being needs; (iv) understand and develop skills to promote the child’s well-

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Requirement Due date

being; and (c) that each child has access to such dental, medical, nursing, psychiatric and psychological advice, treatment and other services as the child may require.

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Requirement Due date

11: The positive relationships standard (1) The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on— (a) mutual respect and trust; (b) an understanding about acceptable behaviour; and (c) positive responses to other children and adults. (2) In particular, the standard in paragraph (1) requires the registered person to ensure— (a) that staff— (i) meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans; (ii) help each child to develop socially aware behaviour; (iii) encourage each child to take responsibility for the child’s behaviour, in accordance with the child’s age and understanding; (iv) help each child to develop and practise skills to resolve conflicts positively and without harm to anyone; 25/01/2017 (v) communicate to each child expectations about the child’s behaviour and ensure that the child understands those expectations

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Requirement Due date

in accordance with the child’s age and understanding; (vi) help each child to understand, in a way that is appropriate according to the child’s age and understanding, personal, sexual and social relationships, and how those relationships can be supportive or harmful; (vii) help each child to develop the understanding and skills to recognise or withdraw from a damaging, exploitative or harmful relationship; (viii) strive to gain each child’s respect and trust; (ix) understand how children’s previous experiences and present emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children; (x) are provided with supervision and support to enable them to understand and manage their own feelings and responses to the behaviour and emotions of children, and to help children to do the same; (xi) de-escalate confrontations with or between children, or

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Requirement Due date

potentially violent behaviour by children; (xii) understand and communicate to children that bullying is unacceptable; and (xiii) have the skills to recognise incidents or indications of bullying and how to deal with them; (b) that each child is encouraged to build and maintain positive relationships with others.

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Requirement Due date

33: Employment of staff In order to meet this requirement, (1) the registered person must— (a) ensure that each employee completes an appropriate induction; (b) ensure that each permanent appointment of an employee is subject to the satisfactory completion of a period of probation; (4)(a) undertake appropriate continuing professional development; (4)(b) receive practice-related supervision by a person with 25/01/2017 appropriate experience.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection. This inspection was carried out under the Care Standards Act 2000. out in the guidance, ‘Raising concerns and making complaints about Ofsted' which is available from Ofsted’s website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of this guidance, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk .

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Information about this inspection

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work-based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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