Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Good

The children's home provides effective services that meet the requirements for good.

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The children's home provision is good because:

 Managers and staff provide personalised care for young people and form strong and trusting relationships.  Young people praise the home. They feel welcomed and safe in the home.  Young people make significant progress emotionally, socially and educationally.  Staff support young people to live healthily and have balanced diets.  Family members and social workers praise the home for the support that the staff have given the young person and the impact of their care on her life.  The home is well maintained, homely and welcoming for young people.  Managers and staff advocate for young people to ensure that they receive the help and support that they need.  The manager did not robustly adhere to the home’s admission process to ensure that the needs of a young person, who was recently admitted to the home in an emergency situation, were fully considered.  The registered manager does not attend enough team meetings and has

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The children's home provision is good because:

minor improvements to make to aspects of managing the home.

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Information about this children's home

This privately owned home provides care and accommodation for one young person with emotional and/or behavioural difficulties.

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Recent inspection history

Inspection date Inspection type Inspection judgement 07/03/2016 Interim Sustained effectiveness 01/12/2015 Full Good 10/03/2015 Interim Sustained effectiveness 11/12/2014 Full Good

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Statutory Requirements

This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and the ‘Guide to the children's homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

13: The leadership and management standard In order to meet the leadership and management standard, the registered person should: (2)(a) lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose. The registered manager is to attend an appropriate amount of team meetings. Ensure that the location risk assessment is robust and covers risks to all potential young people who may be admitted to the home. Ensure that supervision is held in a confidential environment and that the quality of supervision meets the required standard.

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Requirement Due date

14: The care planning standard In order to meet the care planning standard, the registered person should ensure that children: (a) receive effectively planned care in or through the children’s home; (2)(b) that arrangements are in place to— (i) ensure the effective induction of each child into the home; and (c) that each child’s relevant plans are followed. Ensure that all risk assessments, strategies and plans are up to date and implemented. 06/01/2017

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Good

The manager, assistant manager and staff in this home provide individualised care to young people and work hard to ensure that all of the young people’s needs are met. Staff build strong and caring relationships with young people and as a result, young people’s confidence increases.

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Good

The previous resident of this home achieved in all areas of their life. Upon leaving, they were equipped emotionally and practically to succeed in adulthood. Staff successfully encouraged the young person to eat healthily and exercise regularly. While living in the home, the young person enjoyed appropriate social friendships, including sleep overs with friends in the home. Family relationships improved to the extent that the care plan for the young person changed from independent living to returning home to safely live with family. Educationally, the young person achieved beyond expectations. The young person moved into mainstream education and additionally the home arranged for personal tuition. The young person left the home with GCSEs with grades of C, experience of work at a local fayre (including managing people) and with recognised qualifications in hairdressing.

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Good

The parent of the young person described their experience of the home over the three years as, ‘Brilliant, I can’t fault them. The young person is a different child. They talked with them, helped them and showed them different ways.’ The young person said, ‘It didn’t feel like a care home. It felt like a home. They treated me as part of the family.’

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Good

Following a young person’s recent move to the home, the registered manager did not receive or obtain the full information to ensure that planning covered all aspects of the young person’s needs. Although the move was an emergency move, arrangements were made over the course of a couple of days. The young person was not given written or pictorial information about the new home, despite a guide being available and did not meet the manager or staff beforehand. The social worker did not visit to talk with the young person or settle her in. By the end of the inspection, the registered manager had not been able to make contact with a social worker or social work manager and did not have a date for a placement planning meeting. Despite these problems, the young person felt welcomed when arriving at the home and commented that ‘this is the best home I’ve moved to’. Judgement grade

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Requires improvement

At the point of inspection, a young person had moved into the home the day before without their medication. The registered manager was not clear about the arrangements for medication and documentation omitted the full details. The manager realised this error and the problem was rectified the following day. Fortunately, this lack of medication did not have any lasting detrimental effects upon the young person. Additionally, planning and strategies to manage risk for the young person were different from those at their previous home, although not inappropriate. However, assessments had not been agreed or validated by all necessary parties. The young person is highly vulnerable, was nervous about moving at short notice and has been subject to child sexual exploitation. These shortfalls did not ensure that the young person’s safeguarding needs were properly considered and attended to.

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Requires improvement

However, on arrival at the home, the young person felt welcomed by managers and staff and feels happier in her new environment, stating that ‘I feel the most comfortable here, it is like a family home’. The manager has liaised with the manager of the previous home and has ensured that staff known to the young person continue to care for them during the transition period. This care has reduced the young person’s anxieties about moving and has helped them to settle.

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Requires improvement

The safeguarding needs of the young person who previously resided in the home were met to a high degree. The young person enjoyed a period of stability and security for over three years whereby their risk of harm gradually reduced. Upon leaving, the young person was equipped by staff with the skills to keep themselves safe.

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Requires improvement

Positive behaviour is rewarded and promoted. Young people in this home have not gone missing and are not restrained. No complaints have been made and the manager encourages the young person to be fully involved in the running of the home.

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Good

Managers and staff prioritise young people in this home. Young people are included in planning. For example, they join staff team meetings and have participated in regular resident meetings. Therefore, they contribute significantly to the running of the home. The assistant manager commented that, ‘We have learned how important it is to follow through on young people’s ideas.’ The previous resident made considerable progress from their starting point and managers monitored progress continually. Tenacity and personalised care over a period of three and a half years enabled a young person who had previously been looked after in a secure unit to mix safely with friends and family, and achieve educational and work goals. Managers and staff demonstrate good leadership by following through on aspects of young people’s life outside of the home. Managers and staff communicate effectively with families and professionals to ensure that

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Good

The manager receives regular monitoring reports from the home’s independent visitor and follows up on any recommendations suggested to improve the home.

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Good

The manager has completed a document which identifies potential risks to young people in relation to where the home is situated. Risks for younger children are not as fully covered as those for older children. The child’s admission booklet has been updated. It is formatted in a child-friendly manner and contains relevant information but it does not include all required telephone numbers. Supervision for staff takes place regularly and is recorded appropriately. Some supervision has taken place in public areas, which does not ensure confidentiality. This issue and other areas for improvement in supervision are now identified by the registered manager to ensure that all necessary standards are met. Team meetings take place monthly and are chaired by the assistant manager. The registered manager has not attended meetings for the last six months. Although the manager has oversight of discussions, further involvement would ensure that he is fully involved with the

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Good

The home is well maintained, clean and homely.

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What the inspection judgements mean

The experiences and progress of children and young people are at the centre of the inspection. Inspectors will use their professional judgement to determine the weight and significance of their findings in this respect. The judgements included in the report are made against ‘Inspection of children's homes: framework for inspection’.

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What the inspection judgements mean

An outstanding children's home provides highly effective services that contribute to significantly improved outcomes for children and young people who need help and protection and care. Their progress exceeds expectations and is sustained over time. A good children's home provides effective services that help, protect and care for children and young people and have their welfare safeguarded and promoted. In a children's home that requires improvement , there are no widespread or serious failures that create or leave children being harmed or at risk of harm. The welfare of looked after children is safeguarded and promoted. Minimum requirements are in place, however, the children's home is not yet delivering good protection, help and care for children and young people. A children's home that is inadequate is providing services where there are widespread or serious failures that create or leave children and young people being

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What the inspection judgements mean

harmed or at risk of harm or result in children looked after not having their welfare safeguarded and promoted.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children's home. Inspectors considered the quality of work and the difference adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition the inspectors have tried to understand what the children's home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children's

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Information about this inspection

Homes (England) Regulations 2015 and the ‘Guide to the children's homes regulations including the quality standards’. the guidance raising concerns and making complaints about Ofsted, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, workbased learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for looked after children and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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