Setting

Summary of complaint

On the 20th November 2016, we received information that raised concern about the provider's ability to safeguard children and meet the requirements of the Early Years Foundation Stage. At the inspection, we looked at the concerns, in particular, the requirements relating to: safeguarding practice, safeguarding policy, complaints and changes that must be notified to Ofsted. We found that, Children are not safeguarded. This is because, the provider and staff failed to follow correct safeguarding policy and procedures to ensure children's safety and welfare. The provider failed to notify Ofsted and the Local Safeguarding Children Board of a significant event and that the provider did not complete a full and transparent investigation, including a summary of findings of concerns and complaints received by parents. The legal requirements for the early years foundation stage are not met. Following our inspection, we sent the provider a Welfare Requirements Notice

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Summary of complaint

asking them to: ensure that all significant events that occur are notified to Ofsted and the Local Safeguarding Children Board in a timely manner, ensure that the safeguarding lead and staff follow the safeguarding policy and procedures to identify signs of possible abuse and neglect at the earliest opportunity and share their findings in a timely and appropriate way, in order to keep children safe, ensure a full and transparent investigation is completed, including a summary of the key findings when concerns and/or complaints are received from parents, ensure the key-person system is effective in meeting children's individual care and learning needs. In addition, we sent a Notice to improve asking them to: ensure the planning of activities and children's play experiences support all children to be engaged and make successful progress in their learning and development, ensure staff complete accurate assessments of children's learning and use the information they

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Summary of complaint

gather to highlight what they need to learn next, ensure children who are identified with special educational needs or disability, receive the support and guidance required in a timely manner, ensure systems for staff supervision are robust and identifies weaknesses in teaching and the quality of their interactions and increase outcomes for children. The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information on how we deal with complaints about providers, please view the Early years compliance handbook which can be found here at www.gov.uk/government/publications/early-years-provider-non-compliance- action-by-ofsted

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