Children's home run by Marlowe Child & Family Services Limited in Tewkesbury

This monitoring visit

The purpose of this visit was to review the actions that senior leaders have taken since the previous full inspection on 5 September 2016, when the children’s home registration was suspended and the home was judged inadequate. The suspension was extended for a further six weeks on 19 October 2016. At this monitoring visit, it was found that the home is still undergoing building work. Inspectors found boxes and bags of documents in the home. These included training information, some staff supervision notes and, most importantly, some documents relating to young people who lived at the home. These must be removed and stored securely to protect young people’s and staff’s privacy The responsible individual informed inspectors that he did not have plans to re- open the Lawns ‘until sometime in early 2017’. This is because, ‘It will then take a couple more months to recruit and induct a new staff team at the Lawns. Thus,

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This monitoring visit

the earliest possible opening date is likely to be early- to mid-March 2017.’ Managers are required to inform Ofsted of their intention to re-open the home.

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Information about this children's home

This children’s home was registered to accommodate four children and young people who have emotional and/or behavioural difficulties. It is owned by a private organisation that also operates other children’s homes and a registered school in the locality.

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Statutory requirements

This section sets out the actions that must be taken so that the registered person(s) meet(s) the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

13: The leadership and management standard

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Requirement Due date

(1) The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that helps children aspire to fulfil their potential and promotes their welfare. (2) In particular, the standard in paragraph (1) requires the registered person to: (a) lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose; (b) ensure that staff work as a team where appropriate; (c) ensure that staff have the experience, qualifications and skills to meet the needs of each child; (d) ensure that the home has sufficient staff to provide care for each child; (e) ensure that the home’s workforce provides continuity of care to each child; (f) understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the

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Requirement Due date

quality of care provided in the home; (h) use monitoring and review systems to make continuous 11/01/2017 improvements in the quality of care provided in the home.

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Requirement Due date

33: Employment of staff The registered person must ensure that all employees receive practice-related supervision by a person with appropriate experience and have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33(4)(b)(c)) 11/01/2017

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Requirement Due date

35: Behaviour management policies and records The registered person must ensure that within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes the effectiveness and any consequences of the use of the measure; and within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (‘the authorised person’) has spoken to the user about the measure and has signed the record to confirm it is accurate. (Regulation 35 (3(a)(vii)(b)(i)(ii)) 11/01/2017

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Requirement Due date

5: Engaging with the wider system to ensure children’s needs are met In meeting the quality standards, the registered person must, and must ensure that staff: (b) seek to secure the input and services required to meet each child’s needs; (d) seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children’s home is to provide care and accommodation. 11/01/2017

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Requirement Due date

6: The quality and purpose of care standard (1) The quality and purpose of care standard is that children receive care from staff who: (a) understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; 11/01/2017 (b) use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential. (2) In particular, the standard in paragraph (1) requires the registered person to: (a) understand and apply the home’s statement of purpose; (b) ensure that staff (ii) protect and promote each child’s welfare; (iii) treat each child with dignity and respect; (iv) provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background; (c) ensure that the premises used for the purposes of the home are designed and furnished so as to (i) meet the needs of each child.

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Requirement Due date

9: The enjoyment and achievement standard (1) The enjoyment and achievement standard is that children take part in and benefit from a variety of activities that meet their needs and develop and reflect their creative, cultural, intellectual, physical and social interests and skills. (2) In particular, the standard in paragraph (1) requires the registered person to ensure: (a) that staff help each child to (i) develop the child’s interests and hobbies; (ii) participate in activities that the child enjoys and which meet and expand the child’s interests and preferences; (iii) make a positive contribution to the home and the wider community; and (b) that each child has access to a range of activities that enable the child to pursue the child’s interests and hobbies. 11/01/2017

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Requirement Due date

10: The health and well-being standard (1) The health and well-being standard is that 11/01/2017 (a) the health and well-being needs of children are met; (b) children receive advice, services and support in relation to their health and well-being; and (c) children are helped to lead healthy lifestyles. (2) In particular, the standard in paragraph (1) requires the registered person to ensure: (a) that staff help each child to (i) achieve the health and well-being outcomes that are recorded in the child’s relevant plans; (ii) understand the child’s health and well-being needs and the options that are available in relation to the child’s health and well- being, in a way that is appropriate to the child’s age and understanding; (iii) take part in activities, and attend any appointments, for the purpose of meeting the child’s health and well-being needs; and (c) that each child has access to such dental, medical, nursing,

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Requirement Due date

psychiatric and psychological advice, treatment and other services as the child may require.

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Requirement Due date

11: The positive relationships standard (1) The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on (a) mutual respect and trust; (b) an understanding about acceptable behaviour; and (c) positive responses to other children and adults. (2) In particular, the standard in paragraph (1) requires the registered person to ensure: (a) that staff (i) meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans; (ii) help each child to develop socially aware behaviour; (iii) encourage each child to take responsibility for the child's behaviour, in accordance with the child’s age and understanding; (iv) help each child to develop and practise skills to resolve 11/01/2017 conflicts positively and without harm to anyone; (ix) understand how children’s previous experiences and present emotions can be communicated through behaviour and have the

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Requirement Due date

competence and skills to interpret these and develop positive relationships with children; (x) are provided with supervision and support to enable them to understand and manage their own feelings and responses to the behaviour and emotions of children, and to help children to do the same; (xi) de-escalate confrontations with or between children, or potentially violent behaviour by children; (xii) understand and communicate to children that bullying is unacceptable; and (xiii) have the skills to recognise incidents or indications of bullying and how to deal with them.

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Requirement Due date

12: The protection of children standard (1) The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure: (a) that staff (i) assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; (ii) help each child to understand how to keep safe; (iii) have the skills to identify and act upon signs that a child is at risk of harm; (iv) manage relationships between children to prevent them from harming each other; (vi) take effective action whenever there is a serious concern about a child’s welfare; and (b) that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm; 11/01/2017

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Requirement Due date

(c) that the premises used for the purposes of the home are located so that children are effectively safeguarded; and (d) that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health.

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Requirement Due date

16: Statement of purpose The registered person must compile in relation to the children’s home a statement (‘the statement of purpose’) which covers the matters listed in Schedule 1. Subject to paragraph (6), the registered person must ensure that the home is at all times conducted in a manner which is consistent with its statement of purpose.

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Requirement Due date

32: Fitness of workers The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety. The requirements are that the individual has the appropriate experience, qualification and skills for the work that the individual is to perform. (Regulation 32(1)(3)(b)) 11/01/2017

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Requirement Due date

36: Children’s care records. The registered person must maintain records (‘case records’) for each child which include the information and documents listed in Schedule 3 in relation to each child. Case records must be kept in a secure place after the child has ceased to be accommodated in the home. (Regulation 36(1)(2)(d)) 11/1/2017

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Requirement Due date

40: Notification of a serious event The registered person must notify HMCI and each other relevant person without delay if an incident requiring police involvement occurs in relation to a child which the registered person considers 11/01/2017 to be serious; or there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40(4)(b)(e))

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection. This inspection was carried out under the Care Standards Act 2000. out in the guidance raising concerns and making complaints about "Ofsted" which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of this guidance, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk .

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Information about this inspection

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work-based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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