Children's home run by Tumblewood Project Limited in Wiltshire

Maddison

This monitoring visit was undertaken following the full inspection of the home that took place on 27 September 2016, when it was judged inadequate. A restriction of accommodation notice was issued on 7 October 2016. The purpose of this visit was to establish whether the restriction of accommodation notice had been adhered to and to monitor progress following the previous inspection.

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Maddison

The management of young people’s behaviour by the staff continues to be ineffective, leading to a continuation of unsafe situations. Serious incidents of violence, aggression and damage to the home continue to occur. On one occasion, staff failed to manage the behaviour of young people safely and the police were called to ensure the safety of the young people and to manage their behaviour.

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Maddison

The staff do not consistently apply the home’s own policy on rewards and consequences. The manager has devised a new policy in relation to rewards and consequences to address inconsistency in managing behaviour and to review its effectiveness. However, it is in the early stages of implementation and is yet to be embedded and reviewed. Personalised rewards and consequences are not documented in young people’s individual plans, in accordance with their therapeutic need.

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Maddison

Eight safeguarding allegations have been made by young people since the previous inspection. Having liaised with the designated officer for allegations and completed internal investigations, managers are of the view that all of these allegations are unsubstantiated. However, managers have not always responded to young people in a timely manner or considered robust action to ensure young people’s protection following an allegation.

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Maddison

Supervision for all staff has not been prioritised and does not occur at a frequency to ensure that staff have the skills and competencies to meet the needs of the young people.

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Maddison

Staff use physical intervention as a last resort. When physical intervention does take place, young people are now given the opportunity to talk to a manager who was not involved. However, young people’s comments about their experience of physical intervention are not easily identifiable or collectively analysed. This omission means that the manager cannot review the effectiveness of physical intervention from the young person’s point of view and make positive changes to practice.

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Maddison

The environment is cleaner and better maintained than at the previous inspection. The houses within the home do not appear homely in some places, although work has started to address this and involves young people’s contributions about how the houses could be improved.

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Maddison

Young people who do not have mobile phones are unable to make telephone calls to their social workers or Ofsted without asking the staff first. Landline telephones in the houses are programmed to dial out only to Childline or the emergency services.

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Maddison

The interim manager has started to identify shortfalls in the home and has developed an action plan to address the shortfalls in relation to safeguarding, behaviour management, home environment and other aspects of the home. While some progress has been made, the impact and sustainability of the plan remain untested.

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Maddison

The interim manager states that she intends to allow time for young people to stabilise and settle over the next few months before any new admissions are made, following a turbulent and challenging time in the home for both the young people and the staff. In line with this, leaders and managers have not prepared young people or the home environment in readiness to admit new people.

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Maddison

Inspectors are not yet confident that staff have the skills to manage the extremely challenging behaviours that the young people who are admitted to the home display. The proposed improvements to safeguarding systems and recording processes are being introduced by the managers, but are not yet embedded or sustained.

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Maddison

Therefore, the outcome of a case review on 17 November 2016 is that the notice of restriction will be extended for a further twelve weeks.

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Information about this children’s home

This children’s home operates as a therapeutic community for a maximum of 15 girls with emotional and/or behavioural difficulties. The community is run by a private organisation offering residential care alongside therapeutic intervention, including counselling, play therapy and psychiatric support. Children and young people attend the on-site school.

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Statutory requirements

This section sets out the actions that must be taken, following the last full inspection, so that the registered person(s) meets the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

11: The positive relationships standard In order to meet the positive relationships standard, the registered person must ensure that children are helped to develop, and to benefit from, relationships based on: (a) mutual respect and trust; (b) an understanding about acceptable behaviour; and (c) positive responses to other children and adults. (2) In particular, the registered person must ensure: (a) that staff: (i) meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans; (v) communicate to each child expectations about the child’s behaviour and ensure that the child understands those expectations in accordance with the child’s age and understanding; (vi) help each child to understand, in a way that is appropriate according to the child’s age and understanding, personal, sexual and social relationships, and how those relationships can be supportive or harmful; (vii) help each child to develop the understanding and skills to

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Requirement Due date

recognise or withdraw from a damaging, exploitative or harmful relationship; (x) are provided with supervision and support to enable them to understand and manage their own feelings and responses to the 24/10/2016 behaviour and emotions of children, and to help children to do the same; (xi) de-escalate confrontations with or between children, or potentially violent behaviour by children; (xii) understand and communicate to children that bullying is unacceptable; and (xiii) have the skills to recognise incidents or indications of bullying and how to deal with them. 12: The protection of children standard In order to meet the protection of children standard, the registered person must ensure that children are protected from harm and enabled to keep themselves safe. In particular, the registered manager must ensure that staff: (a)(i) assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if

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Requirement Due date

necessary, make arrangements to reduce the risk of any harm to the child; (ii) help each child to understand how to keep safe; (iii) have the skills to identify and act upon signs that a child is at risk of harm; (iv) manage relationships between children to prevent them from harming each other; (v) understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; (vi) take effective action whenever there is a serious concern about a child’s welfare; and (vii) are familiar with, and act in accordance with, the home’s child protection policies. In addition, reduce unnecessary police involvement in managing behaviour and criminalisation of behaviours. 24/10/2016

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Requirement Due date

13: The leadership and management standard In order to meet the leadership and management standard, the registered person must: (1) enable, inspire and lead a culture in relation to the children’s home that: (a) helps children aspire to fulfil their potential; and (b) promotes their welfare. (2)(a) lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose; (f) understand the impact that the quality of care provided in the 24/10/2016 home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home; (h) use monitoring and review systems to make continuous improvements in the quality of care provided in the home. Ensure that staff are regularly supervised to ensure staff’s care of young people meets their needs and ensures their safety.

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Requirement Due date

Ensure that staff investigations are fully completed. Ensure that there is a consistent and safe approach to behaviour management. 14: The care planning standard In order to meet the care planning standard, the registered manager must ensure that young people: (a) receive effectively planned care in or through the children’s home; and (b) have a positive experience of arriving at or moving on from the home. (2)(b) that arrangements are in place to: (ii) manage and review the placement of each child in the home; and (iii) plan for, and help, each child to prepare to leave the home or to move into adult care in a way that is consistent with arrangements agreed with the child’s placing authority. 24/10/2016

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Requirement Due date

35: Behaviour management policies and records The registered person must ensure that within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made and within five days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(c)) 24/10/2016

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Requirement Due date

40: Notification of a serious event The registered person must notify HMCI and each other relevant person without delay if: (a) a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation; (b) an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious; (c) there is an allegation of abuse against the home or a person working there; (d) a child protection enquiry involving a child: (i) is instigated; or 10/10/2016 (ii) concludes (in which case, the notification must include the outcome of the child protection enquiry); or (e) there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4) (a–e))

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection. This inspection was carried out under the Care Standards Act 2000. out in the guidance ‘Raising concerns and making complaints about Ofsted’, which is available from Ofsted’s website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of this guidance, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk .

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Information about this inspection

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work-based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

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Information about this inspection

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Information about this inspection

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