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    −53Criticalmore positive than 6% of reports of this type

    Reads more critically than most reports of this type.

    Praiseeffectiveaccurate
    Criticismineffectiveconcernsconcernnot yetnot effectivenot accurate

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    Full report text

    Summary of complaint

    On the 3rd October 2016 we received information that raised concerns about the provider's ability to safeguard children. At the inspection we looked at the concern in particular the requirements relating to risk assessments, child supervision, staff deployment, safeguarding and ratios. We found that while the manager is ensuring that ratios are maintained, staff sickness and other staff absences means that the deployment of staff to meet the ratios is ineffective. This is currently impacting on the key-person system when meeting the children's individual care and learning needs. We found that the manager had fully investigated a recent incident regarding how children sleep in the baby room and she has started to take some steps to improve the procedures for sleeping children. However, there is not yet an effective system in place to frequently check the children who prefer to sleep in pushchairs and staff do not keep an accurate record of children's attendance

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    Summary of complaint

    in the setting. This compromises the overall safety of children. Following our inspection, we sent the provider a notice to improve that asked them to: ensure that the keyperson system and staffing arrangements are fully tailored to meet the individual needs of all children who attend the nursery; ensure that staff keep an accurate record of children's attendance when they are in the nursery; ensure that staff implement more effective procedures to frequently check children who prefer to sleep in pushchairs. The provider remains registered with Ofsted.

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    Publication of complaints

    We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements. We publish details of complaints for five years commencing on the date we complete our investigation.

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    Publication of complaints

    For further information on how we deal with complaints about providers, please view the Early years compliance handbook which can be found here at www.gov.uk/government/publications/early-years-provider-non-compliance- action-by-ofsted

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