Children's home in Sheffield

Inadequate

There are serious and widespread failures that mean children and young people are not protected and their welfare is not promoted or safeguarded and their care and experiences are poor and they are not making progress.

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The children’s home provision is inadequate because:

 There are widespread failings that place young people at significant risk. Because of these failings, Ofsted has issued a suspension notice.  The registered manager and staff do not have a sufficient understanding of their roles and responsibilities in safeguarding young people in their care. Young people take illegal drugs in the home and insufficient action is taken to tackle this ongoing risk-taking behaviour.  Fire-safety measures are poor and a failure to take account of young people‟s risk-taking behaviour leaves everyone at risk. Young people are able to keep lighters and smoke cigarettes in their bedrooms. A fault in the home‟s fire alarm system has not been swiftly repaired and the fire risk assessment fails to assess all known hazards.  Home conditions are inadequate. The house is poorly maintained and fails to give young people good quality accommodation.  Staff have not adequately protected young people from sexual exploitation,

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The children’s home provision is inadequate because:

self-harm, bullying and potential radicalisation.  Staff have not taken adequate action to safeguard young people. Young people have gone missing due to a lack of effective risk assessment. Risk assessments are poor and do not provide staff with adequate guidance. Consequently, young people‟s vulnerabilities to exploitation are exposed.  Young people do not make meaningful progress in their learning. Young people are not accessing full-time education and staff do not effectively promote young people‟s learning.  The registered manager has failed to challenge placing authorities regarding poor decision-making. The registered manager has not escalated her concerns, which has left young people exposed to increased levels of risk, such as sexual exploitation.  The registered person has not effectively matched young people placed in the home. For some young people, the registered manager has failed to complete pre-admission risk assessments. This has resulted in staff being ill-

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The children’s home provision is inadequate because:

prepared for how to meet young people‟s needs.  Young people are not helped by staff to interact positively with each other. Staff fail to counter bullying by resolving conflict and fail to help promote positive relationships.  Behaviour management is inadequate. Staff do not challenge young people‟s unacceptable behaviour. This means that young people do not learn about socially acceptable behaviour.  Young people do not receive early intervention to help improve their physical, emotional and psychological health. Staff do not place sufficient emphasis on health promotion, including ensuring that young people have access to essential services and prescribed medication.  The registered manager has failed to ensure that records are clear and up to date and help to contribute to understanding young people‟s experience and progress. This includes not securing all the relevant plans from the placing authorities.

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The children’s home provision is inadequate because:

 The staff team‟s recording of incidents is poor. Significant incident records, such as self-harm and episodes of going missing from the home are not on file. This means that there is a lack of adequate learning from safeguarding incidents.  The registered manager and staff have failed to work effectively in partnership with other agencies and professionals to keep young people safe.  The registered person has failed to remedy shortcomings or sustain any development of the home from previous inspections. Shortfalls identified during this inspection have been identified at previous inspections.  Staff do not receive the necessary training, supervision and development needed to enable them to fulfil their roles.  The registered manager has not adequately monitored the welfare of young people, including consulting with them. This leaves young people not feeling listened to or involved in decisions that affect them.

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Statutory requirements

This section sets out the actions which must be taken so that the registered person(s) meets the Care Standards Act 2000, Children‟s Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. The registered person(s) must comply within the given timescales.

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Requirement Due date

5: Engaging with the wider system to ensure children‟s needs are met

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Requirement Due date

In order to meet the engaging with the wider system to ensure children‟s needs are met standard, the registered person must—

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Requirement Due date

(b) seek to secure the input and services required to meet each child‟s needs;

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Requirement Due date

(c) if the registered person considers, or staff consider, a placing authority‟s or a relevant person‟s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child‟s needs are met in accordance with the child‟s relevant plans 21/09/2016

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Requirement Due date

6: The quality and purpose of care standard

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Requirement Due date

In order to meet the quality and purpose of care standard, the registered person must—

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Requirement Due date

(2) (b) (iv) ensure that staff provide personalised care that meets each child‟s needs, as recorded in the child‟s relevant plans, taking account of the child‟s background

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Requirement Due date

(2) (c) (i) ensure that the premises used for the purposes of the home are designed and furnished so as to meet the needs of each child 21/09/2016

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Requirement Due date

7: The children‟s views, wishes and feelings standard

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Requirement Due date

In order to meet the children‟s views, wishes and feelings standard the registered person must—

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Requirement Due date

(2) (a) (i) ensure that staff ascertain and consider each child‟s views, wishes and feelings, and balance these against what they 21/09/2016 judge to be in the child‟s best interests when making decisions about the child‟s care and welfare

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Requirement Due date

In order to meet the education standard the registered person must ensure that—

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Requirement Due date

(1) children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

(2) (a) (ix) staff help each child who is above compulsory school age to participate in further education, training or employment and to prepare for future care, education or employment 21/09/2016

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Requirement Due date

In order to meet the health and well-being standard, the registered person must ensure that—

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Requirement Due date

(1) (a) the health and well-being needs of children are met;

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Requirement Due date

(1) (b) children receive advice, services and support in relation to their health and well-being; and

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Requirement Due date

(1) (c) children are helped to lead healthy lifestyles.

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Requirement Due date

(2) (a) (i) staff help each child to achieve the health and well- being outcomes that are recorded in the child‟s relevant plans;

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Requirement Due date

(ii) staff understand the child‟s health and well-being needs and the options that are available in relation to the child‟s health and well-being, in a way that is appropriate to the child‟s age and understanding. 21/09/2016

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Requirement Due date

In order to meet the positive relationships standard, the registered person must ensure that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

(1) (b) an understanding about acceptable behaviour; and

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Requirement Due date

(1) (c) positive responses to other children and adults. 21/09/2016 (2) (a) (v) staff communicate to each child expectations about the child‟s behaviour and ensure that the child understands those expectations in accordance with the child‟s age and understanding;

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Requirement Due date

(2) (a) (vi) staff help each child to understand, in a way that is appropriate according to the child‟s age and understanding, personal, sexual and social relationships, and how those relationships can be supportive or harmful;

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Requirement Due date

(2) (a) (vii) staff help each child to develop the understanding and skills to recognise or withdraw from a damaging, exploitative or harmful relationship;

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Requirement Due date

(2) (a) (viii) staff strive to gain each child‟s respect and trust

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Requirement Due date

(2) (a) (xii) staff understand and communicate to children that bullying is unacceptable; and

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Requirement Due date

(2) (a) (xiii) staff have the skills to recognise incidents or indications of bullying and how to deal with them

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Requirement Due date

(2) (b) that each child is encouraged to build and maintain positive relationships with others.

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Requirement Due date

In order to meet the protection of children standard, the registered person must ensure that—

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Requirement Due date

(2) (a) (i) staff assess whether each child is at risk of harm, taking into account information in the child‟s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

(ii) staff help each child to understand how to keep safe;

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Requirement Due date

(iii) staff have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

(iv) staff manage relationships between children to prevent them from harming each other;

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Requirement Due date

(v) staff understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; 21/09/2016 (vi) staff take effective action whenever there is a serious concern about a child‟s welfare; and

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Requirement Due date

(vii) staff are familiar with, and act in accordance with, the home‟s child protection policies

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Requirement Due date

(2) (b) that the home‟s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

(2) (d) that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child‟s health.

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Requirement Due date

13: The leadership and management standard

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Requirement Due date

In order to meet the leadership and management standard, the registered person must enable, inspire and lead a culture in relation to the children‟s home that—

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Requirement Due date

(1) (a) helps children aspire to fulfil their potential; and

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Requirement Due date

(2) (a) lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home‟s statement of purpose;

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Requirement Due date

(2) (b) ensure that staff work as a team where appropriate;

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Requirement Due date

(2) (c) ensure that staff have the experience, qualifications and skills to meet the needs of each child

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Requirement Due date

(2) (f) understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

(2) (g) (ii) demonstrate that practice in the home is informed and improved by taking into account and acting on feedback on the experiences of children, including complaints received

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Requirement Due date

(2) (h) use monitoring and review systems to make continuous improvements in the quality of care provided in the home. 21/09/2016 14: The care planning standard

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Requirement Due date

In order to meet the care planning standard, the registered person must ensure that children—

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Requirement Due date

(1) (a) receive effectively planned care in or through the children‟s home 21/09/2016

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Requirement Due date

The registered person must ensure that the requirements of the Regulatory Reform (Fire Safety) Order 2005(a) and any regulations made under it, except for article 23 (duties of employees), are complied with in respect of the home. (Regulation 25 (2) (b)) 21/09/2016

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Requirement Due date

The registered person must ensure that each individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained—

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Requirement Due date

(a) the level 3 diploma for residential childcare (England) ; or

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Requirement Due date

(b) a qualification which the registered person considers to be equivalent to the level 3 diploma.

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Requirement Due date

(a) in the case of an individual who starts working in the care role in a home after 1 April 2014, the date that falls 2 years after the date on which the individual started working in a care role in the home; or

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Requirement Due date

(b) in the case of an individual who was working in a care role in a home on 1 April 2015, 1 April 2016. (Regulation 32 (4) (a) (b) (5) (a) (b)) 21/09/2016

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Requirement Due date

The registered person must ensure that all employees undertake appropriate continuing professional development; receive practice-related supervision by a person with appropriate experience; and have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4) (a) (b) (c)) 21/09/2016

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Requirement Due date

The registered person must ensure that within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes the name of the child and details of the child‟s behaviour leading to the use of the measure. (Regulation 35 (3) (b) (i) (ii)) 21/09/2016 The registered person must maintain records (“case records”) for each child which include the information and documents listed in Schedule 3 in relation to each child; and which are kept up to date. (Regulation 36 (1) (a) (b)) 21/09/2016

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Requirement Due date

The independent person must produce a report about a visit (“the independent person‟s report”) which sets out, in particular, the independent person‟s opinion as to whether children are effectively safeguarded. (Regulation 44 (4) (a)) 21/09/2016

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months. (Regulation 45 (1)) 21/09/2016

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Requirement Due date

The registered person must review the appropriateness and suitability of the location of the premises used for the purposes of the children‟s home at least once in each calendar year taking into account the requirement in regulation 12(2)(c) (the protection of children standard). When conducting the review, the registered person must consult, and take into account the views of, each relevant person. (Regulation 46 (1) (2)) 21/09/2016

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Information about this children’s home

This is a privately owned children‟s home registered to provide care and accommodation for up to three young people with emotional and behavioural difficulties. It has a key focus on providing care for young people with substance misuse issues.

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Recent inspection history

Inspection date Inspection type Inspection judgement

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Recent inspection history

14/03/2016 Interim Sustained effectiveness

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Inadequate

Young people do not make educational progress. Insufficient account is taken of young people‟s different learning needs. They do not attend full-time education and young people‟s records are not clear about what progress they should be making. For example, young people that have left Year 11 schooling are not encouraged or supported to pursue future education or career pathways. This means young people miss the opportunity to secure continued learning.

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Inadequate

Young people do not have access to the specialist services they need, such as mental health support, in order to make progress. Young people do not have substance misuse support, despite the home‟s statement of purpose stating that this is a key area of focus of the placement. This leaves them without access to effective healthcare to enable them to have their health needs promoted, maintained and treated.

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Inadequate

Young people use illegal substances within the home. Incident records when this has happened indicate that staff take no effective action. Staff do not ensure that young people receive medical input after they have misused substances and they do not complete any meaningful work with them to try to prevent future occurrences. This leaves young people without any adequate support to help them through their difficulties.

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Inadequate

Behaviour management is poor. Young people do not have individualised behaviour management plans. The plans in place on young people‟s files do not take into account young people‟s starting points and they do not monitor young people‟s progress. Staff have little guidance from these plans over how to care for young people. This leaves staff with minimal information about how to keep young people safe.

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Inadequate

Staff do not challenge young people‟s unacceptable behaviours, such as when they are verbally abusive towards female staff. For example, young people continue to earn reward points despite their behaviour towards female staff being unacceptable. This means that young people do not learn new strategies for managing their feelings and continue to display abusive behaviours. The lack of challenge by staff regarding unacceptable behaviours means that young people do not have any boundaries in the home.

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Inadequate

Staff do not complete any meaningful work with young people after being involved in significant incidents. Key-work sessions are of poor quality and do not look at enabling young people to make progress. Young people are not involved in their own care planning. Staff do not ensure that young people have the opportunity to have sight of their placement plans. As a result, young people‟s views are rarely sought, and the opportunity to make decisions on matters that affect them is lost.

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Inadequate

Staff do not ensure that young people receive all the necessary help and support they need to optimise their well-being. The medication system within the home is inadequate. For example, when a young person was prescribed antibiotics, staff failed to ensure that they were documenting and monitoring whether the young person was taking their prescribed medication. Staff have failed to ensure that they have secured a new prescription for a young person in a timely manner. This resulted in the young person running out of medication. The registered person has failed to ensure that the home has good links with healthcare agencies, including specialist services such as child and adolescent mental health services. As a result, a young person has not accessed, in a timely way, the specialist advice and treatment to safeguard their mental health.

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Inadequate

The registered person does not take due care and consideration when matching potential young people to those already living in the home. Some young people do not have adequate pre-admission risk assessments. When pre-admission risk assessments have taken place, the registered manager has confirmed that young people are not suitably matched to one another due to their aggressive behaviours. However, they have continued to be placed together. This failure to ensure that effective matching has resulted in significant safeguarding incidents within the home, such as young people going missing and damaging the home. The registered person‟s disregard to the risk has resulted in young people‟s vulnerabilities being exposed and their welfare not protected.

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Inadequate

Young people experience harmful relationships in the home. Staff do not monitor bullying incidents and they do not take action to address young people‟s complaints of bullying behaviours. For example, a young person stated that she chose to spend increased amounts of time on her own in her bedroom to avoid her peer, whom she stated was intimidating to females. Staff took no action to address this through any key-work sessions or mediation work. This means that young people do not learn that bullying is unacceptable and other young people have to continue to live in a harmful environment.

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Inadequate

The conditions in the home are poor. Staff fail to ensure that they regularly clean the home to an acceptable standard. They have failed to support young people to maintain their bedrooms to an acceptable level of cleanliness. For example, during the inspection, staff removed a young person‟s stained duvet and pillows, after acknowledging that these items were in an unacceptable condition. Documents within the home indicate that insects had infested a young person‟s bedroom. This lack of care and attention to the young people‟s home environment has the potential to impact significantly on their health, safety and well-being.

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Inadequate

Young people‟s bedrooms lack personalisation and contain damaged furniture. Areas of the home are damaged and unkempt. This means that young people live in a poorly presented and unclean home. Consequently, some young people do not develop an attachment to the home.

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Inadequate

The registered person has failed to keep young people safe in this home. Risk assessments are poor. They do not adequately provide staff with guidance around young people‟s risk-taking behaviours. Risk-management plans do not take into consideration young people‟s complex histories or presenting vulnerabilities. For example, young people with previous high-risk behaviours relating to sexual exploitation have been assessed as being at low risk without any evidence provided as to how the registered person came to this assessment. Staff have facilitated taking a young person for overnight contact in a hotel with an older boyfriend who is known to pose risks to the young person. This was facilitated despite the young person having a history of being involved in high-risk sexual exploitation activity. One young person does not have a risk assessment regarding family contact, despite there being safeguarding concerns during previous family

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Inadequate

Poor risk assessments have resulted in young people being exposed to high levels of risk both within the home and in the community. Staff have failed to assess risk in the community or family contact. For example, staff failed to assess or implement any risk management when taking a young person with a history of going missing from home to an area that was known to pose risks. Consequently, the young person went missing and was exposed to harm.

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Inadequate

Staff do not promote the welfare of young people living at the home. Staff have not adequately protected young people from self-injurious behaviours. They have failed to ensure that there is adequate risk management where young people have a history of cutting themselves. For example, staff dispose of razors in the bin, which means that young people can access them. After self-harming incidents, staff do help young people to talk through any difficulties. There are no changes in assessments to help increase awareness of the risk and to ensure that every staff member is alert to any signs or symptoms that might indicate that a young person is at risk of harm. This leaves vulnerable young people without adequate protection from significant harm.

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Inadequate

Staff supervision of young people in the home is poor. Staff do not adequately supervise young people. For example, staff are not always aware when young people are in other young people‟s bedrooms. This has resulted in a young person making an allegation of inappropriate sexual behaviour. Staff fail to take into account young people‟s vulnerabilities. This means that young people are able to engage in potentially sexually harmful behaviour in the home. The lack of appropriate supervision means that staff have failed to keep young people safe.

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Inadequate

Internet safety is ineffective. Staff fail to understand the risks in the use of the internet and the risk that this poses to young people, including the potential for grooming or abuse. Young people access the internet in an unsafe manner. For example, staff do not monitor young people‟s internet use, despite concerns about potential radicalisation or sexual exploitation. When staff have found inappropriate, extremist photographs in a young person‟s bedroom, which they have accessed from the home‟s computer, they do not challenge young person. This has left young people‟s welfare compromised including placing them at risk of exploitation.

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Inadequate

Recording by staff of safeguarding incidents is inadequate. Staff have failed to record effectively when young people have gone missing from home, used drugs or self-harmed, and when there have been incidents of aggression. Staff do not record what actions they took to safeguard young people. After physical interventions, young people do not have opportunities to discuss the measure of restraint used. Staff do not learn from safeguarding incidents. When young people go missing, staff do not follow them to look for them. During a prolonged missing incident for one young person, staff only called the police when the young person first when missing. There was no recorded discussion with the young person following this missing episode. As a result, any potential hazards to the young person‟s safety have not been explored nor acted upon.

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Inadequate

Fire prevention in the home is ineffective and exposes young people to risk. Young people smoke in their bedrooms and staff take no action to prevent this. Young people have lighters without staff having completed any risk assessment regarding this risk. Inadequate monitoring of young people has meant that this is an ongoing behaviour, which places everyone in the home at risk. Fire-detection systems in the home are broken and the registered person has failed to repair them in a timely manner. Battery-operated smoke detectors, which staff had put up in the home due to the fire-detection system being broken, had not been placed in essential areas of the home, such as the landing of the stairwell. One young person did not have batteries in his bedroom smoke alarm for a period of six days. The registered person has failed to ensure that the risk of fire is adequately assessed. The home‟s fire-risk assessment does not reflect the actual levels of risk.

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Inadequate

Consequently, young people‟s health and well-being in the home have been neglected.

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Inadequate

Staff are not trained in safeguarding and are not alert to the risks in the home, in the community and through the internet and social media, especially by people who are prepared to exploit young people‟s vulnerability. The registered person has not done enough to help embed safe practice into everyday life at the home and to encourage staff to help young people to make safer decisions around smoking, drug misuse and respecting others.

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Inadequate

This home has a registered manager in post. She was registered with Ofsted in September 2015 after a significant delay in her submitting her application to register with Ofsted. Out of the seven permanent staff and two casual workers, only two hold a national vocational qualification at level 3 in residential childcare. Although some staff have started recently, two members of staff have been working in the home for nearly three years and have not managed to obtain the relevant qualification. This leaves young people with a staff team of whom the majority do not hold the required qualifications for their roles in caring for children.

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Inadequate

Management oversight of the home is poor and ineffective. The registered manager has had a period off work and, during this time, management oversight was overlooked. For example, a manager has not signed off records, such as physical intervention records. The lack of management oversight has also meant that staff have not received appropriate guidance about meeting young people‟s complex needs. Some staff have not had supervision for a significant period and staff training is out of date. This means that staff providing care to young people lack the skills and knowledge required for their role.

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Inadequate

Young people do not make sufficient progress and the registered manager has failed to monitor this adequately. Partnership working is weak and ineffective. The registered manager has failed to challenge adequately placing authorities to ensure that young people receive the input and services they need to meet their needs, such as mental health support and educational psychological assessments. When she has disagreed with decisions made by the placing authority, such as permitting a young person to have overnight contact in a hotel with her older boyfriend, she has failed to challenge the decision-making. Furthermore, after young people have made allegations, the registered manager has failed to challenge effectively and escalate her concerns regarding the placing authority not having completed a child protection strategy meeting.

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Inadequate

The registered manager has failed to ensure that staff work collaboratively with one another and that they prioritise the well-being of young people. Staff have failed to take accountability for basic tasks within the home such as maintaining a standard of cleanliness. Staff do not communicate with one another regarding the management of young people‟s behaviours. They do not support one another when young people are verbally aggressive. The registered manager does not always know what has happened in the home because staff do not communicate with her about incidents that have occurred. Staff do not record incidents appropriately. This means that management oversight is weakened.

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Inadequate

External monitoring of the home is weak. The independent visitor‟s reports have not identified the concerns raised within this inspection, and they have not adequately monitored the safety and well-being of young people in the home. The registered manager‟s tools for monitoring the setting have not been used to ensure that practice is being monitored or that strategies are being implemented to enable young people to make progress. For example, the registered manager has not completed a six-monthly overview report of the home. This leaves the effectiveness of management significantly compromised and a missed opportunity to involve young people regularly in contributing to the monitoring of the home.

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Inadequate

Young people‟s files do not contain important information such as looked-after children‟s review minutes and personal educational plans. This significantly affects the staff‟s ability to provide consistent, safe and appropriate care. Young people do not have up-to-date or relevant plans in place that staff can implement in their everyday practice. Consequently, staff do not have all the key information they need to understand fully young people‟s histories, vulnerabilities and ongoing needs. The registered manager‟s oversight of important health and safety matters within the home is weak. For example, the registered manager has failed to ensure that she considers the ongoing appropriateness and suitability of the location of the premises. The home‟s records do not indicate what input there has been from relevant partner agencies such as the local authority designated officer or the police. The registered manager‟s assessment of the locality and her analysis of

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Inadequate

identified risk factors are inadequate. The manager has not fully considered how location-based risk impacts upon the safety of young people. Consequently, avoidable hazards are not identified or controlled. This has the potential to affect the safety and welfare of young people.

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Inadequate

Ofsted has significant concerns regarding the safety and well-being of young people in this home, and the ineffective management oversight. The registered person has failed to maintain any sustained progress in the home since its last judgement of inadequate. Because of the concerns found during this inspection, Ofsted has suspended the provider‟s registration.

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What the inspection judgements mean

The experiences and progress of children and young people are at the centre of the inspection. Inspectors will use their professional judgement to determine the weight and significance of their findings in this respect. The judgements included in the report are made against the „Inspection of children‟s homes: framework for inspection‟.

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What the inspection judgements mean

An outstanding children‟s home provides highly effective services that contribute to significantly improved outcomes for children and young people who need help and protection and care. Their progress exceeds expectations and is sustained over time. A good children‟s home provides effective services that help, protect and care for children and young people and have their welfare safeguarded and promoted. In a children‟s home that requires improvement , there are no widespread or serious failures that create or leave children being harmed or at risk of harm. The welfare of children looked after is safeguarded and promoted. Minimum requirements are in place. However, the children‟s home is not yet delivering good protection, help and care for children and young people. A children‟s home that is inadequate is providing services where there are widespread or serious failures that create or leave children and young people being

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What the inspection judgements mean

harmed or at risk of harm or result in children looked after not having their welfare safeguarded and promoted.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children‟s home. Inspectors considered the quality of work and the difference adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition, the inspectors have tried to understand what the children‟s home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people whom it is trying to help, protect and look after. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children‟s

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Information about this inspection

Homes (England) Regulations 2015 and the „Guide to the children‟s homes regulations including the quality standards‟. the guidance „Raising concerns and making complaints about Ofsted‟, which is available from Ofsted‟s website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children‟s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work- based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for looked after children and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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