Children's home run by Tumblewood Project Limited in Wiltshire

This monitoring visit

The purpose of this visit was to monitor whether the restriction on accommodation had been adhered to, also whether significant improvement had been made at the home in order to meet the two compliance notices issued at the previous full inspection.

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This monitoring visit

The acting manager and senior management team have worked very hard to take the necessary steps to deal with the concerns documented in the compliance notices. These concerns relate to staff practice when young people are missing from home, and staff practice when physically restraining them.

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This monitoring visit

Leaders and managers have undertaken an extensive audit of restraint records and of the records of incidents of going missing from home. The results from this audit have informed them about how they can ensure they support the staff to improve their practice, learn from previous shortfalls in practice and identify any patterns and trends.

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This monitoring visit

All staff have been involved in the audit process and are benefiting from undertaking training in safe restraint and learning effective de- escalation strategies. The staff now receive regular supervision, arising from concerns relating to any restraints that they have been involved in. Learning from the audit is shared and discussed with the staff in team meetings. Any new incidents of restraint are closely scrutinised by managers so that they can establish whether the restraint could have been avoided and to ensure that staff use minimal force and for the shortest time possible. Managers are ensuring that all the young people are given the offer of a medical check-up following a restraint. Both staff and young people are now given a full debriefing, following a restraint. This is so that the staff can learn from any incidents of restraint how to improve their practice, while young people learn how to manage their behaviour and understand why the restraint was

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This monitoring visit

Incidents of restraint continue to decrease. From 1 August to 17 August 2016, there have been five incidents of restraint. This is a significant decrease. Records evidence that these restraints were of a very short duration and that very minimal force was used. One member of staff commented: ‘The threshold for the use of restraint has been raised. There is a clear message from managers regarding this. There has been a noticeable decrease in the incidents of restraint. We are using more de-escalation and keeping the young people occupied.’ The staff have also received training in how to record any incident of restraint clearly. This is in response to previously confusing records that made it difficult to understand how restraints could have been avoided, and whether the actions of staff were necessary and proportionate. One incident of restraint took place on 18 July 2016. This restraint is currently being investigated by managers, because the

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This monitoring visit

records written by different members of staff are inconsistent and do not evidence whether the restraint was undertaken for the shortest possible time.

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This monitoring visit

Incidents of the young people going missing from the home continue to decrease. In the last two weeks, there have been no incidents of young people missing from the home. Through supervision sessions and training from managers, the staff are now clear that they must never give up following a young person when they go missing. Missing procedures are updated and now give the staff very clear guidance about what action they must take, should a young person go missing. One young person continues to leave the home and go to the nearby equestrian centre to visit the horses when she feels like it, followed by staff, rather than to visit at the agreed times. The staff are positively addressing this by arranging an extra riding lesson as a reward if she restricts herself to arranged times, and are seeking a work placement for her at the centre.

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This monitoring visit

Safeguarding incidents are now promptly and safely dealt with by managers and referred to the appropriate authorities. The acting manager is succeeding in gaining the respect and trust of the young people and the staff. One member of staff said: ‘the new manager is providing good leadership. He is experienced and approachable.’ Another member of staff said: ‘I am seeing a more effective attitude among staff. The houses seem calmer, there is more stability and staff are better supported. The manager is clear in his direction to young people and staff.’ Under the manager’s leadership, change in staff practice and culture is being implemented swiftly and robustly.

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This monitoring visit

The two compliance notices issued at the previous inspections are judged to be fully met.

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This monitoring visit

There have been no new admissions to the home following the issue of the restriction of admissions notice. Due to the significant improvements in the home found during this inspection, the restriction of admissions notice is lifted. Leaders and managers agree voluntarily to restrict the number of young people living in the home to ten until the next full inspection. At this inspection, they will have the opportunity to evidence that the improvement has been sustained, that outcomes for the young people continue to improve and that staff practice is embedded enough to increase the number of young people being cared for at the home.

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Information about this children's home

This privately operated home is registered to provide care and accommodation to up to 15 girls who have emotional or behavioural difficulties. There is an on-site school that is also operated by the provider.

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What does the children's home need to do to improve?

Statutory requirements This section sets out the actions that must be taken so that the registered person(s) meets the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and ‘Guide to the children's homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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What does the children's home need to do to improve?

13: The leadership and management standard 15/08/2016

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What does the children's home need to do to improve?

14: The care planning standard 15/08/2016

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What does the children's home need to do to improve?

35: Behaviour management policies and records 15/08/2016

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What does the children's home need to do to improve?

39: Complaints and representations 15/08/2016

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What does the children's home need to do to improve?

40: Notification of a serious event 15/08/2016

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What does the children's home need to do to improve?

44: Independent person: visits and reports 15/08/2016

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children's home since its last Ofsted inspection. This inspection was carried out under the Care Standards Act 2000. in the guidance ‘Raising concerns and making complaints about Ofsted’, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of this guidance, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work- based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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