Setting

Summary of complaint

On 29 July 2016, we received a complaint that raised concerns about an injury to a child. This raised questions about safeguarding practices, staff deployment, child supervision, behaviour management and risk assessment. At an inspection, we looked into these concerns to see whether the provider was meeting requirements to safeguard children and support their welfare. In particular, the requirements relating to safeguarding policy and practice, staff-to-child ratios, child supervision, staff deployment, accidents and injuries, managing behaviour, safety, suitability of the premises, and risk assessment. We found that the provider does not ensure that the staff have an appropriate knowledge of the reporting procedures for concerns or allegations made against staff, or the indicators that would give concern that a child is at risk of harm. Staff do not understand the safeguarding policy and do not implement it effectively. They were unable to recognise indicators that

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Summary of complaint

a child may be at risk from radicalisation or extreme beliefs. We found that the provider has failed to take immediate action to ensure that the premises are safe and fit for use, following an accident where a child's fingers were trapped in a door. He has not taken steps to eliminate the possibility of children trapping their fingers in any of the doors between the play rooms or the doors leading to the outdoor play areas. However, we found that there are effective reporting procedures for children's accidental injuries. We found that the provider fails to ensure that children are not exposed to potential risks or hazards on the premises and does not manage risks to their safety adequately. For example, arrangements to make the pond secure are ineffective. In addition, a wooden wall fixture had a loose length of wood and sharp nails protruding, and there was a long length of electrical cord accessible to children which could cause serious risk to their safety. We also

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Summary of complaint

found that staff in the baby room did not manage children's safety effectively in play activities. They did not protect young children from choking hazards as babies walked around with plastic knives in their mouths and mouths full of food. We found that the provider maintains appropriate adult-to-child ratios throughout the setting. However, he does not ensure that staff deployment is consistently effective to fully supervise children at all times to meet their care and learning needs. The provider does not ensure that staff have the appropriate skills and knowledge to support children's good behaviour effectively. Staff did not demonstrate a clear understanding of their role and responsibility to implement the behaviour management policy effectively. Following our inspection, we served a welfare requirements notice on the provider that required them to: ensure all staff gain up-to-date knowledge of safeguarding, including the

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Summary of complaint

indicators that would cause concern, and the reporting procedures for concerns and for any allegations made against staff, and that staff are able to effectively respond to these in the appropriate timescales; ensure staff understand and implement the safeguarding policy effectively and are able to recognise the signs that children are at risk from radicalisation or extreme beliefs; take immediate action to ensure that all areas of the premises are safe, well maintained and fit for purpose, and that children's safety is consistently a high priority, with particular regard to eliminating the possibility of children trapping their fingers in any of the doors between rooms and in the doors to the outdoor area; ensure children are not exposed to any risks or hazards, and manage these effectively, with particular regard to the safety of the pond and wooden fixtures in the outdoor play area and to trailing wires indoors;

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Summary of complaint

ensure children's safety is managed effectively at all times, particularly during and after activities, so that children are not able to use resources unsafely and babies are not exposed to any choking hazards; ensure arrangements for staff deployment are consistently effective so that each child is fully supervised to meet their needs at all times; and ensure staff have the appropriate skills and knowledge to support children's good behaviour effectively and that staff have a clear understanding of their role and responsibility to implement the behaviour management policy. It is an offence for a person who, without reasonable excuse, fails to comply with a welfare requirements notice. Failure to comply may result in a prosecution. The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information on how we deal with complaints about providers, please view the Early years compliance handbook which can be found here at www.gov.uk/government/publications/early-years-provider-non-compliance- action-by-ofsted

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