Children's home run by Oracle Care Limited in Central Bedfordshire

This monitoring visit

Ofsted inspected this home in July 2016 and judged the service inadequate, with nine requirements. Ofsted issued a compliance notice following this inspection. This notice related to the registered person’s continued failure to produce a suitable quality of care review report that includes consultation with young people and feedback from professionals and other agencies. The provider was required to address these shortfalls by 5 August 2016.

p.2

This monitoring visit

A monitoring visit took place on 11 August 2016. The purpose of this visit was to evaluate the actions taken by the provider to meet the compliance notice issued to the service on 25 July 2016.

p.2

This monitoring visit

The registered person and the acting manager have failed to take sufficient action to meet the compliance notice. The acting manager produced a quality of care review report for the period from December 2015 until June 2016. This review report does not provide an accurate assessment of the service, evaluate the strengths or weaknesses of the setting or clearly prescribe the actions required to develop the home. For example, the review of the quality of care report states that all complaints ‘have been dealt with in line with the complaints procedures’. This is inaccurate. At the last inspection, the acting manager had failed to record or address complaints raised by the community. Furthermore, the registered person did not send this report to Ofsted, as required, until 11 August 2016.

p.2

This monitoring visit

Young people’s views and opinions relating to the care that they receive are not adequately recorded or included in the review of the quality of care report. Records of young people’s meetings and individual one-to-one sessions do not demonstrate effective consultation with young people. Furthermore, the registered person and acting manager have failed to seek feedback about the service from external professionals in other agencies. This is detrimental to the development of the home.

p.2

This monitoring visit

These continued failures mean that the registered person and the acting manager do not effectively monitor the home. Reports are weak and do not highlight the strengths and weaknesses of the service or identify any patterns and trends in the home. This means that resulting action plans are inaccurate and do not support the development of the home.

p.2

This monitoring visit

Following this monitoring visit, Ofsted reissues the requirement to ensure that the registered person establishes and maintains an appropriate system for monitoring the service, in line with legislation.

p.2

Information about this children's home

The home provides care and accommodation for up to three young people with emotional and/or behavioural difficulties. The home is owned and operated by a private provider.

p.3

Statutory requirements

This section sets out the actions that must be taken so that the registered person(s) meets the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and ‘Guide to the children's homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

p.3

Requirement Due date

The registered person must establish and maintain a system for monitoring, reviewing and evaluating the feedback and opinions of children about the children's home, its facilities and the quality of care they receive in it; and any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. (Regulation 45(2)(b)(c)) 09/09/2016

p.3

Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children's home since its last Ofsted inspection. This inspection was carried out under the Care Standards Act 2000. in the guidance ‘Raising concerns and making complaints about Ofsted’, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of this guidance, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk .

p.4

Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work- based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

p.5

Information about this inspection

The National Archives, Kew, London TW9 4DU or email: psi@nationalarchives.gsi.gov.uk .

p.5

Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.5

Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

p.5