Children's home run by Keys Educational Services Limited in Rossendale

This monitoring visit

This visit took place to assess the action that leaders and managers have taken to deal with two compliance notices that were issued following a full inspection on 13 July 2016. The responsible individual and the deputy manager have successfully addressed both compliance notices within the necessary timeframe. Overall the help that young people receive from staff is now keeping them safer. The underlying causes for bullying between young people have been addressed. Young people have been listened to and their complaints taken seriously. New routines and behaviour management strategies have been implemented and now provide the young people with structure and appropriate boundaries. The deputy manager and staff have improved the relationships between young people. As a result, there has been a significant reduction in the threatening and aggressive behaviour between them in the past four weeks. A young person’s

p.2

This monitoring visit

mother, who was previously very concerned about his safety living at the home, is reassured by the improved relationship between the young people. Young people’s risk assessments and behaviour management plans are now up to date and provide staff with useful guidance to respond to young people. Staff are now more effective at managing young people’s bullying behaviour. Young people are now supported by a group of staff who are familiar to them. A new management structure is in place, new staff have been recruited and there has been a significant reduction in the use of agency staff. Young people are now supported by staff who receive specific training to meet their needs. Staff have been provided with counter-bullying training, behaviour management training and training to support young people who have autism or attention deficit disorder. On one occasion the responsible individual did not follow the company’s policy

p.2

This monitoring visit

when completing an investigation into an allegation. As a result, the records are unclear about how decisions were determined and the actions to be taken. This weakness was discussed with the responsible individual and operations manager during the inspection. Overall, good progress has been made in relation to the weaknesses identified at the previous inspection. Another full inspection will take place in which the remaining requirements will be reviewed.

p.2

Information about this children's home

The home is one of a large number of services operated and managed by a national provider of care and education for young people. The home is registered to provide care and accommodation for up to three young people who have emotional and/or behavioural difficulties.

p.3

Statutory requirements

This section sets out the actions that must be taken so that the registered persons meet the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and the ‘Guide to the children's homes regulations including the quality standards’. The registered persons must comply within the given timescales.

p.3

Requirement Due date

5: Engaging with the wider system to ensure children's needs are met In order to meet the engaging with the wider system standard, the registered person must and must ensure that staff: (a) seek to involve each child's placing authority effectively in the child's care, in accordance with the child's relevant plans. 01/09/2016

p.3

Requirement Due date

6: The quality and purpose of care standard In order to meet the quality of care standard, the registered person must ensure that children receive care from staff who: (1)(a) understand the children's home's overall aims and the outcomes it seeks to achieve for children; (b) use this understanding to deliver care that meets children's needs and supports them to fulfil their potential. (2) In particular, the standard in paragraph (1) requires the registered person to (b) ensure that staff (ii) protect and promote each child's welfare; (iv) provide personalised care that meets each child's needs, as recorded in the child's relevant plans, taking into account of the child's background; 01/09/2016 (c) ensure that the premises used for the purposes of the home are designed and furnished so as to (i) meet the needs of each child.

p.3

Requirement Due date

10: The health and well-being standard In order to meet the health and well-being standard, the registered person must ensure that: (1)(a) the health and well-being needs of children are met; (b) children receive advice, services and support in relation to their health and well-being; and (c) children are helped to lead healthy lifestyles. (2) In particular, the standard in paragraph (1) requires the registered person to ensure (a) that staff help each child to (ii) understand the child's health and well-being needs and the options that are available in relation to the child's health and well- being, in a way that is appropriate to the child's age and understanding. 01/09/2016

p.4

Requirement Due date

12: The protection of children standard In order to meet the protection of children standard, the registered person must ensure: (1) that children are protected from harm and are enabled to keep themselves safe. (2) In particular, the standard in paragraph (1) requires the registered person to ensure (a) that staff (iv) manage relationships between children to prevent them from harming each other; (v) understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; (vi) take effective action whenever there is a serious concern about a child's welfare; and (b) that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively 08/08/2016 from harm.

p.4

Requirement Due date

14: The care planning standard In order to meet the care planning standard, children must: (1)(a) receive effectively planned care in or through the children's home; and (b) have a positive experience of arriving at or moving on from the home. (2) In particular, the standard in paragraph (1) requires the registered person to ensure (b) that arrangements are in place to (ii) manage and review the placement of each child in the home; (iii) plan for, and help, each child to prepare to leave the home or to move into adult care in a way that is consistent with arrangements agreed with the child's placing authority; and (f) that staff help each child to access and contribute to the records kept by the registered person in relation to the child. 01/09/2016

p.5

Requirement Due date

32: Fitness of workers (3)(b) The registered person must recruit staff that have the appropriate experience, qualification and skills for the work that they are to perform. (4) For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained: (a) the level 3 diploma for residential childcare (England) (‘the level 3 diploma’) (b) a qualification which the registered person considers to be equivalent to the level 3 diploma. (5) The relevant date is: (a) in the case of an individual who starts working in a care role in a home after 1 April 2014, the date which falls two years after the date on which the individual started working in a care role in a home; or (b) in the case of an individual who was working in a care role in a home on 1 April 2014, 1 April 2016. 31/12/2016 35: Behaviour management policies and records

p.5

Requirement Due date

(3) The registered person must ensure that (b) within 48 hours of the use of a measure of control, discipline or restraint, the registered person, or a person who is authorised by the registered person to do so (‘the authorised person’) (i) has spoken to the user about the measure; and (c) within five days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. 01/09/2016

p.6

Requirement Due date

39: Complaints and representations (3) the registered person must ensure that a record is made of any complaint, the action taken in response, and the outcome of any investigation. 01/09/2016

p.6

Requirement Due date

47: Financial position (1) The registered person must carry on the children's home in such manner as is likely to ensure that the home will be financially viable for the purpose of achieving the aims and objectives set out in the statement of purpose. (2) The registered person must (b) supply a copy of the financial records and most recent accounts for the home to HMCI at HMCI's request. 31/07/2016

p.6

Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children's home since its last Ofsted inspection. This inspection was carried out under the Care Standards Act 2000. in the guidance raising concerns and making complaints about "Ofsted" which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of this guidance, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk .

p.7

Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, work- based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for children looked after and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234 or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

p.8

Information about this inspection

The National Archives, Kew, London TW9 4DU or email: psi@nationalarchives.gsi.gov.uk .

p.8

Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

p.8