Chatterbox

Chatterbox Fladbury Village Hall, Church Street , Fladbury, Pershore, Worcs, WR10 2QB

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Inspection date

Previous inspection date 9 May 2016 27 January 2016

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This inspection: Inadequate 4

Effectiveness of the leadership and management Inadequate 4

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This inspection: Inadequate 4

Quality of teaching, learning and assessment Inadequate 4

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This inspection: Inadequate 4

Personal development, behaviour and welfare Inadequate 4

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This provision is inadequate

 The provider, who is also the manager, has failed to ensure the overall quality of the setting has improved since the last inspection. Significant gaps in the manager's and staff's knowledge and understanding of the legal requirements compromise children's welfare and safety.  The manager does not carry out effective risk assessments. Weak practice within the setting impacts on children's overall well-being. The premises are not always secure and children are not encouraged to use equipment appropriately. The manager does not give staff the support they need to improve their knowledge and skills.  The manager, who is the designated lead for safeguarding, has not attended appropriate training. Staff do not demonstrate a secure understanding of what to do if they have concerns about children's welfare.  The manager has not ensured that there is always a person present who holds the required first-aid training. Furthermore, public liability insurance has not been

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This provision is inadequate

maintained.  Children are not taught how to play safely and cooperate with each other. At times, their behaviour is poor and staff do not have the skills to address this successfully.  Children's good health is compromised because the food and drinks provided are not healthy or nutritious.  Resources and equipment do not engage or maintain children's attention. Activities are not well planned and do not take into account the individual needs of the children.

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It has the following strengths

 The children appear keen to come to the setting when they are picked up from school. They make choices about what they would like to do when they first arrive.

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What the setting needs to do to improve further

The provision is inadequate and Ofsted intends to take enforcement action We will issue a Welfare Requirements Notice requiring the provider to:

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Due Date

 ensure that the designated lead for safeguarding is suitably trained to enable them to identify, understand and respond appropriately to all concerns about children's welfare 03/06/2016

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Due Date

 ensure that staff develop an up-to-date knowledge of safeguarding issues, know who to contact if they have concerns about children and understand the procedures to follow in the event of an allegation being made about a member of staff 03/06/2016

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Due Date

 ensure risk assessments are carried out that clearly identify hazards within the environment, with particular regard to checking the premises before opening and securing all aspects of the premises during operating hours 03/06/2016

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Due Date

 obtain public liability insurance 03/06/2016  ensure at least one member of staff with a paediatric first-aid certificate is on site at all times when children are present 03/06/2016

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Due Date

 ensure that food and drinks that are provided for children are healthy, balanced and nutritious 03/06/2016

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Due Date

 ensure that fresh drinking water is available and accessible at all times 03/06/2016

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Due Date

 develop robust arrangements for the supervision of staff and support them to undertake appropriate professional development opportunities and training that ensure they have the skills and knowledge to fulfil their roles and responsibilities 03/06/2016

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Due Date

 improve children's behaviour and ensure that staff help them to develop a better understanding of how to play appropriately with each other, following rules and boundaries that promote their welfare and safety 03/06/2016

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Due Date

 ensure that children have access to an appropriate range of toys and equipment suited to their interests, and help them to engage in purposeful play that meets their individual needs. 20/06/2016

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Inspection activities

 The inspector observed the children engaged in some play experiences indoors and outside.  The inspector looked at relevant documentation, such as a sample of policies and evidence of the suitability of staff working in the club.  The inspector spoke to members of staff and children during the inspection and took account of their views.  The inspector held a meeting with the provider who is also the manager and discussed the current procedure for self-evaluation, including the support provided by the local authority.  The inspector accompanied staff when they went to collect the children from school.

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Effectiveness of the leadership and management is inadequate

The manager does not demonstrate the capacity to make the improvements required to raise standards in the setting. Her knowledge of the legal requirements is poor. This significantly impacts on children's welfare and safety. The manager and staff have worked with the local authority. However, the lack of any self-evaluation or commitment from the manager to address weaknesses impacts on the quality of the provision. The arrangements for safeguarding are not effective. The manager and staff have not updated their knowledge with regards to safeguarding. This means they are not clear on the action to take if they have concerns that impact on children's welfare. Staff do not carry out effective risk assessments. They do not check all areas of the premises when they arrive and take over responsibility from another user. Also, they leave the door to the premises unlocked and wide open when they leave to collect children from school. Staff then fail to

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Effectiveness of the leadership and management is inadequate

carry out checks on the premises on their return to the building. This puts children at risk. The manager has not updated her first-aid training. Consequently, on the occasions when she works alone with children, there is no qualified first aider available to take action in the event of an accident. In addition, she has not sought to maintain her public liability insurance that expired some months ago. Staff are qualified. However, they are not using their skills to ensure that children benefit from their time in the club. Staff are not receiving the help and support that they need to access training and appropriate professional development.

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Quality of teaching, learning and assessment is inadequate

On arrival at the setting, the children generally settle to the resources that staff have prepared for them. Children enjoy the creative activities that are on offer. For example, they enjoy making their own placemats. However, they quickly lose interest in what they are doing because toys and equipment are not well suited to their age, stage of development or interests. For example, after a short time playing with construction toys, some children begin to hit each other with the pieces rather than build with them. Also, when mats are laid out to encourage children to join in with physical activities some children begin sliding around the room on them instead or pile the mats on top of each other. This puts children at an increased risk of having an accident. Staff often resort to shouting loudly to try and gain children's attention. This does not foster a positive environment that promotes children individual needs and well-being.

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Personal development, behaviour and welfare are inadequate

Children are not learning rules and boundaries for safe play. Some children frequently demonstrate a lack of respect for each other and staff. They do not listen to instructions and are rude to each other. The equipment that is available in the outdoor area is limited and not age-appropriate for the children using it, for example, scooters are too small for them. This means that children become restless. At times, staff's interaction with children has little impact on their behaviour. Consequently, children are put at risk when they play inappropriately. For example, when they swing skipping ropes around or pretend to make nooses with them. The staff do not provide children with food and drinks that are healthy or nutritious. Children eat large bowls of crisps, sugared cereal and biscuits. These are high in salt and sugar content which compromises children's good health. Information is displayed so that parents know who their child's key person is.

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Setting details

Unique reference number 205318 Local authority Worcestershire Inspection number 1039277 Type of provision Out of school provision Day care type Childcare - Non-Domestic Registers Early Years Register, Compulsory Childcare Register, Voluntary Childcare Register Age range of children 4 - 10 Total number of places 26 Number of children on roll 14 Name of provider Denise Marchelle Edmed Date of previous inspection 27 January 2016 Telephone number 07780 811006

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Setting details

Chatterbox was registered in 2001. The setting employs two members of childcare staff, including the provider/manager. Both hold appropriate early years qualifications at level 2 and 3. The before- and after-school club is open from 8am until 9am and 3.30pm until 5.30pm, Monday to Friday, during term time.

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Setting details

This inspection was carried out by Ofsted under sections 49 and 50 of the Childcare Act 2006 on the quality and standards of provision that is registered on the Early Years Register. The registered person must ensure that this provision complies with the statutory framework for children’s learning, development and care, known as the Early Years Foundation Stage.

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Setting details

procedures set out in the guidance ‘Complaints procedure: raising concerns and making complaints about Ofsted’, which is available from Ofsted’s website: www.gov.uk/government/organisations/ofsted. If you would like Ofsted to send you a copy of the guidance, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk. achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory Support Service (Cafcass), schools, colleges, initial teacher training, work-based learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Setting details

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Setting details

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Setting details

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