Children's home run by Hillcrest Children’s Services Ltd in Havant

The effectiveness of the home and the progress and experiences of

children and young people since the most recent full inspection. This home was judged outstanding at the last full inspection. At this interim inspection, Ofsted judges that it has sustained effectiveness . The admissions process to this home is very well planned. On arrival at the home, young people feel welcomed and this helps them to settle in. A young person said of her experience of moving in, ‘I have never had so many people care about me… right from the start.’ Young people are nurtured and know that staff care about them and they feel valued as individuals. They develop very strong relationships with the staff and the other young people, and have a strong sense of belonging. A young person said, ‘I feel this is my home, staff and everyone cares about me.’ Another young person said, ‘They (the staff and other young people) are my family.’ This is a children’s home that consistently provides an excellent quality of care to

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The effectiveness of the home and the progress and experiences of

the young people living there. As a result, young people make excellent progress in all areas of their lives. They thrive in the exceptionally well-maintained environment in which their safety and well-being is seen as the most important consideration. The investment in the environment provides young people with a sense of being respected and valued. A young person said, ‘I could not believe my luck ending up in a place like this. Just look at it.’ Another young person said, ‘I was surprised how lovely it is, the house and the people. The staff are lovely, they care.’ Young people have developed aspirations for their futures and flourish in their education. They take pride in their achievements and staff are delighted when they do well. They have developed a clear sense of direction for their lives and work hard to achieve their goals. A young person said, ‘All in all, I am happy to be here. I feel they will help to put me on the right track.’ Young people keep themselves

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The effectiveness of the home and the progress and experiences of

occupied with a wide range of activities that they enjoy and they have fun while developing new skills and interests. A social worker said how she has seen ‘massive improvements in the young person’s confidence and educational attendance and achievement’. Young people’s psychological and emotional well-being improves because they are cared for and about by staff who are there for them at all times. Staff are committed to supporting young people in the best ways possible to overcome their past experiences and to move forward in their lives. A social worker said that it had been a privilege to see the young person she works with develop. She said, ‘They have given me everything I wanted for her.’ There are clear boundaries that are consistently applied and these provide young people with a clear sense of purpose and direction. A young person said of the house rules and boundaries, ‘They are very effective. Staff put your life in your

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The effectiveness of the home and the progress and experiences of

hands and do it in a way that helps you to move forward.’ Young people look back on their time in the home and feel that the person they are now is not the person that they were when they arrived. They identify that without the support of the staff and the high quality of care they would not have progressed as far as they have. A young person said, ‘They have given me so many opportunities to do well and I grab them.’ Placement stability is excellent and young people who move on from the home continue to use staff for advice and support after they have left. This shows that they have developed lasting relationships with people that they trust and can rely on. The home is exceptionally well led and managed by people who are passionate about improving the lives of the young people that they care for. They are highly effective in supporting young people to enjoy and achieve in their life. There is a shared enthusiasm and commitment to improving the life chances of young people

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The effectiveness of the home and the progress and experiences of

in their care. A young person said, ‘Staff really listen to you, they want you to do well.’ The local community officer from the police praised the home for the work that they do and said, ‘It (the home) is probably one of the best set-ups I have seen.’ There are effective systems for monitoring the operation of the home and the individual care provided to the young people. The leadership and management are highly effective in ensuring that there are continual improvements and they learn from shortfalls identified. For example, they learn from complaints and use this learning to develop practice. They have addressed the two recommendations made at the last inspection. Records of measures of control are clear, and appropriate attention is given to pursuing other professionals when they have not addressed issues in a prompt way. Investment in the support to staff and their professional development is seen as

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The effectiveness of the home and the progress and experiences of

important to providing consistently high quality care that is in line with current thinking. Innovative practice is supported and encouraged. Staff are competent and confident in their practice and well supported in their roles. A young person said of staff, ‘They listen, believe, understand and take action to right wrongs.’

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Information about this children's home

This is a privately owned children's home providing care and accommodation for up to four young people with emotional and behavioural difficulties. It was re-registered in 2014 because of a technical change to the Companies House number. The service previously operated under URN SC470894 and this is a continuation of that provision.

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Recent inspection history

Inspection date Inspection type Inspection judgement

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Recent inspection history

26/11/2015 Interim Improved effectiveness

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Recent inspection history

05/02/2015 Interim Sustained effectiveness

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What the ins pection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the ‘Inspection of children's homes: framework for inspection’.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children's home. Inspectors considered the quality of work and the difference adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition, the inspectors have tried to understand what the children's home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after. This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the ‘Guide to the children's homes regulations including the quality standards’. the guidance raising concerns and making complaints about Ofsted, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, workbased learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for looked after children and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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