Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

children and young people since the most recent full inspection

This home was judged Good at the full inspection. At this interim inspection Ofsted judge that it has declined in effectiveness .

p.2

children and young people since the most recent full inspection

Since the last inspection one young person has left. This was a planned transition. Two new young people have moved in. Whilst both of the young people were planned moves, the registered person has not ensured that there has been adequate consideration to the matching of young people within the home. Consequently, there has been a significant deterioration in the promotion of young people’s welfare and emotional well-being.

p.2

children and young people since the most recent full inspection

Young people do not make adequate progress. Whilst some young people are engaging with education, other young people are not. Young people say that they are not receiving enough opportunities to participate in activities and that they are bored. Some young people say that they are unhappy and describe having poor relationships with staff who they feel do not care for them. Young people lack routine and structure. For example, they do not eat meals together and they say they do not always know what staff will be working with them on a day-to-day basis. This impacts on their opportunities to take part in activities outside of the home.

p.2

children and young people since the most recent full inspection

The registered person does not promote young people’s emotional well-being. Young people do not have access to resources to support their emotional welfare. For example, some young people do not receive any input to help them overcome recent bereavements. There is a lack of follow up work with young people who say that they feel depressed. The registered person has not linked in with appropriate resources in order to provide support to young people with extreme views. Young people say that they do not feel the manager or staff listen to them or act on their complaints. The manager does not ensure that she manages young people’s complaints in line with the complaints process. This means that young people do not receive feedback about the issues they have raised.

p.2

children and young people since the most recent full inspection

Young people are not safe. Matching of young people is poor. Some young people are inappropriately placed with needs that do not meet the home’s statement of purpose. As a result, this places them and their peers at risk of harm. Risk management plans are weak and lack guidance as to how staff are to provide personalised care to young people which meets their needs; and which keeps them safe. Young people are not involved within their care planning. They do not have opportunity to have any input into their behaviour management plans or risk management plans. As a result, they are disengaged from their placements. The registered person has failed to ensure that there are robust risk management plans in place regarding young people’s contact with their families and friends. This has placed them at risk of harm. Staff do not adhere to basic risk management of young people, such as adequately supervising the young people. This has resulted

p.2

children and young people since the most recent full inspection

in significant safeguarding incidents occurring. Whilst the manager has appropriately referred these incidents to the local authority designated officer and police, some safeguarding allegations have not been referred appropriately or in a timely way. This leaves young people at potential risk of harm.

p.3

children and young people since the most recent full inspection

There has been an increase in significant incidents within the home, including occasions when young people have gone missing for considerable lengths of time. Staff do ensure that they follow the procedures and that they look for young people. Physical interventions are rare. On occasions, the police have attended the home due to concerns of young people and staff. The manager has not consistently notified Ofsted of these occasions.

p.3

children and young people since the most recent full inspection

Management oversight of staff practice is not robust. Young people’s concerns regarding staff practice are not managed through the appropriate procedures. Consequently, they are dealt with informally and the quality of staff practice is not robustly monitored. On occasions, there are not enough permanent staff members on shift who know the young people and their risks. This has resulted in safeguarding incidents. The staff team and manager lack the experience to be able to meet the needs of the young people, due to young people’s highly complex needs.

p.3

children and young people since the most recent full inspection

Since the last inspection, there is a new manager in post. She is currently in the process of becoming the registered manager. The manager is committed to the young people and staff say that they feel well supported by her. However, there has been a lack of senior management oversight and leadership in the home. This has resulted in the manager not receiving the guidance she needs to be able to adequately monitor staff practice; resulting in safeguarding incidents. The manager is in the process of building positive relationships with other professionals such as the local police and the local authority designated officer.

p.3

children and young people since the most recent full inspection

At the last inspection three requirements were raised relating to supporting young people’s independence skills and education; and ensuring that the statement of purpose is available to young people’s families. The manager has met these requirements. This inspection has raised twelve requirements.

p.3

Information about this children's home

This is a privately owned children’s home, registered to provide care for up to four young people.

p.4

Recent inspection history

Inspection date Inspection type Inspection judgement

p.4

Recent inspection history

03/07/2014 CH - Interim Improved effectiveness

p.4

Statutory Requirements

This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and the Guide to the children's homes regulations including the quality standards. The registered person(s) must comply with the given timescales.

p.5

Requirement Due date

5: Engaging with the wider system standard. In order to meet the engaging with the wider system to ensure children's needs are met the registered person must ensure that they :- (b) seek to secure the input and services required to meet each child's needs. 15/04/2016

p.5

Requirement Due date

6: The quality and purpose standard. In order to meet the quality and purpose of care standard, the registered person must ensure that staff :- (2) (b) (ii) protect and promote each child's welfare; (iv) provide personalised care that meets each child's needs, as recorded in the child's relevant plans, taking account of the child's background. (3) (c) (i) that the care is delivered by a person who has the experience, knowledge and skills to deliver that care. 15/04/2016

p.5

Requirement Due date

7: The children’s views, wishes and feelings standard. In order to meet the children's views, wishes and feelings standard the registered person must ensure that staff :- (1)(b) engage with them; (c) take their views, wishes and feelings into account in relation to matters affecting the children's care and welfare and their lives. 15/04/2016

p.5

Requirement Due date

12: The protection of children standard. In order to meet the protection of children standard the 15/04/2016 registered person must ensure that staff :- (2) (a) (v) understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; (a)(vii) are familiar with, and act in accordance with, the home's child protection policies. (2) (b) that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm.

p.5

Requirement Due date

14: The care planning standard. In order to meet the care planning standard the registered person must ensure :- (2) (a) that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home's statement of purpose. (2) (b) (f) that staff help each child to access and contribute to the records kept by the registered person in relation to the child. 15/04/2016

p.6

Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if there is an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious (Regulation 40 (4)(b)). 15/04/2016

p.6

What the inspection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the Inspection of children's homes: framework for inspection.

p.7

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children's home. Inspectors considered the quality of work and the difference adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition the inspectors have tried to understand what the children's home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after. This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

p.7

Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the Guide to the children's homes regulations including the quality standards. the guidance raising concerns and making complaints about Ofsted, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300123 4234, or email enquiries@ofsted.gov.uk .

p.7

Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, workbased learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for looked after children and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

p.8

Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

p.8