Children's home run by Total Care Matters Limited in Nottingham

Provision subtype Children's home

Registered person Total Care Matters Ltd.

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The effectiveness of the home and the progress and experiences of

children and young people since the most recent full inspection.

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The effectiveness of the home and the progress and experiences of

This home was judged Good at the full inspection. At this interim inspection Ofsted judge that it has improved effectiveness .

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The effectiveness of the home and the progress and experiences of

There have been changes to the management of this home since the last inspection. A new manager is in the process of becoming registered and a new deputy has been appointed. Both have been promoted after working in the home for a number of years and both have very good insight and understanding of the young people living in the home. They are child-focused and enthusiastic and have high aspirations for young people. This, as well as good external and improved internal monitoring and quality assurance systems, have ensured that despite changes in management, improvement to the service continues.

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The effectiveness of the home and the progress and experiences of

Young people report an improved overall atmosphere within the home as a result of the redecoration of some areas and the careful matching of young people. Thorough pre-placement matching assessments help to ensure that there is good compatibility between those already resident and new young people moving into the home. A young person said: ‘The atmosphere in the home has really improved. It is so much better and much more settled.’ Careful matching helps to create a safe and secure environment for young people.

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The effectiveness of the home and the progress and experiences of

For new young people moving into the home, transitions in are good. A young person said: ‘When I arrived I was feeling really nervous but I was made to feel really welcome. I was given a welcome card from the other young people and staff and a member of staff showed me round and told me about what it is like to live here. It has been just like she said. We went for a welcome meal and I have had no time to get bored as there is such a good choice of activities to do.’ Good planning and a warm welcome ensures that young people have the best opportunity to settle into their new home.

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The effectiveness of the home and the progress and experiences of

Young people who have lived in the home for in excess of two years speak extremely positively about their experiences and progress. One said: ‘Since moving here, I have become a role model. I have developed into someone who can do anything if I put my mind to it. Staff have helped me get to where I am, they have taught me how to never give up on my dreams. I am now doing an apprenticeship and the future looks good. If it was not for them, I would be in a cell now.’ Another commented: ‘I would definitely recommend this home as it has made such a big difference to my life. I am now looking forward to a happy future.’ Professionals also recognise significant progress. A social worker said: ‘The young person has progressed immensely. She had experienced lots of trauma and rejection and when placed, could not regulate her emotions. Now she can and she has really developed. She is now settled in education after numerous breakdowns

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The effectiveness of the home and the progress and experiences of

in school placements. Gaps in education have been filled and she will now come out with some qualifications.’ Young people’s lives stabilise and they start to work towards, and look forward to, successful futures.

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The effectiveness of the home and the progress and experiences of

Older young people receive an excellent package of support to enable them to prepare for independence. A young person said: ‘You would not believe how good the staff have been at preparing me for independence. I have learnt practical skills and they have also organised for me to spend time alone in the house to help me get used to being on my own. I now feel ready for my transition and the staff will continue to do outreach until I no longer need it.’ As a result, young people have improved chances of success and happiness in adulthood.

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The effectiveness of the home and the progress and experiences of

A recommendation set at the last inspection in relation to the recording of young people’s journeys and positive experiences has been met. Memory books created for each young person serve as a celebration and reminder of all they have experienced and achieved during their time in the home. They are something they can treasure and be proud of in the future.

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The effectiveness of the home and the progress and experiences of

Staff have a good understanding of the importance of good multi-agency working. A social worker described levels of communication as ‘excellent’. Managers and staff are strong advocates for young people and will challenge and escalate concerns if they identify areas of unmet need. For example, for one young person, repeated requests and challenge reduced a delay in therapeutic services being provided.

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The effectiveness of the home and the progress and experiences of

Although young people living in the home have a history of going missing from home, there have been no incidents of missing since the last inspection. A young person said: ‘I have learnt how to keep myself safe. I now understand the dangers about running off and so never do this now. I can now go out on my own and know how to keep myself safe. I stay aware of everything around me, I am careful about strangers, I always keep in touch with staff and I always have credit on my phone.’ Well trained staff, the positive relationships they have with young people and work undertaken with them are significant preventative and protective factors which improve young people’s level of safety in this area.

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Information about this children's home

The home is registered to provide accommodation for four young people of either sex with emotional or behavioural difficulties. The home is privately owned.

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Recent inspection history

Inspection date Inspection type Inspection judgement

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Recent inspection history

20/01/2015 Interim sustained effectiveness

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Recent inspection history

19/02/2014 Interim Satisfactory Progress

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What the inspection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the Inspection of children's homes: framework for inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children's home. Inspectors considered the quality of work and the difference adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition the inspectors have tried to understand what the children's home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after. This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the Guide to the children's homes regulations including the quality standards. the guidance raising concerns and making complaints about Ofsted, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, workbased learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for looked after children and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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