Children's Home run by The Serendipity Centre Limited in Hampshire

children and young people since the most recent full inspection

This home was judged Outstanding at the full inspection. At this interim inspection Ofsted judge that it has sustained effectiveness .

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children and young people since the most recent full inspection

Young people continue to make good progress including attending and engaging in education. Plans meet individual needs with varied approaches being applied to support young people. Young people are encouraged to consider their future education plans, for example, by attending college for taster days. This has provided opportunity to try out different topics and subjects and help them in making longer term decisions about course choice.

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children and young people since the most recent full inspection

Contact with family and friends is supported within the constraints of plans with review requested by staff when needed. The regular network meetings that occur allow for regular review of many aspects of a young person’s care plan.

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children and young people since the most recent full inspection

Young people are supported with learning to manage their own health needs alongside robust health plans. Staff encourage and support young people to attend appointments when needed. The home also assists young people to explore their emotional needs through one-to-one sessions, activities and engaging with appropriate services when needed. The home has strong links with professionals who provide advice and guidance enabling staff to support young people with their emotional well-being.

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children and young people since the most recent full inspection

Young people feel safe and seek assistance and guidance from staff when they are worried or upset. Staff have good knowledge and understanding of the young people in their care and are able to identify when young people are struggling and require additional support.

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children and young people since the most recent full inspection

A variety of communication systems are used to enable all to share their views, feelings and concerns about the care they receive. The worries and feelings form is visual enabling all young people to be identifying their feelings. One recent placement did unsettle the home for a period of time and during that time young people voiced that they felt unsafe and did not like it there anymore. Staff listened to young people and reassured them through individual one-to-one sessions and activities off site with different peers. Staff identified the impact that this was having on the young people and developed a plan to address this and minimise the impact on the other young people.

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children and young people since the most recent full inspection

Staff support young people to learn life and personal care skills through targets and goals which are regularly reviewed. One young person has learnt to plan a menu, budget, shop and prepare meals. Each young person has gained skills to promote their opportunities as they move into adulthood.

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children and young people since the most recent full inspection

Those young people approaching adulthood have ‘Pathway Plans’ in place alongside their independence plans which address how goals will be achieved prior to them moving on.

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children and young people since the most recent full inspection

Young people engage in a variety of community based activities with each attending a local club or activity of their choosing. These hobbies and activities help them to develop life skills and to express emotion through activities they enjoy.

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children and young people since the most recent full inspection

Rewards are very visible within the home with photographs of recent achievements on display. Rewards used include special trips out, choosing a magazine and pamper nights. These are recorded to reflect how young people’s achievements are celebrated.

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children and young people since the most recent full inspection

Sanctions are recorded and these are now linked to the trigger behaviour which was the cause. The review and monitoring of sanctions needs to be more robust to ensure that sanctions are proportionate and effective. One financial sanction was to contribute to damaged crockery but no total amount was recorded.

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children and young people since the most recent full inspection

Complaints and concerns have been recorded and reported with investigation and input from others when needed. The recording and reporting systems in place are robust. There are currently changes being implemented in the home regarding safeguarding documentation. This appears to be having a positive impact with all aspects available for the manager to review. The compilation of young people’s views, when present, is very powerful but needs to be recorded more consistently recorded. Feedback to young people following a complaint is not easily evidenced and so the manager intends to develop this.

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children and young people since the most recent full inspection

Missing episodes have been well managed and reported with each young person having a plan with clear details regarding their needs and risks posed within a ‘grab sheet’. This is provided to other agencies once a young person is missing. Placing authorities and police have been involved in the development of these plans ensuring a collaborative approach to managing missing. Return to care interviews have been offered to young people as well as the home completing their own home safe and well process.

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children and young people since the most recent full inspection

Risky behaviours are minimised through robust risk assessments which are reviewed monthly. Concerns which are highlighted are reviewed at the regular network meetings which result in updating of plans and assessments. Risk associated with self-harm is identified and risk assessed with clear plans in place for staff to follow. These risk management plans are regularly reviewed.

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children and young people since the most recent full inspection

Incidents are well recorded and documented with opportunity for all parties to comment and review. Physical intervention is minimal with the lowest level of physical intervention being applied for the shortest time as possible. The manager is currently reviewing the debrief process in place for young people and staff to ensure it is effective and informative.

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children and young people since the most recent full inspection

There are currently changes within the homes leadership and management as the previous manager has given notice. A new manager is in the process of making an application to become registered.

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children and young people since the most recent full inspection

All previous recommendations set have been implemented and actions to address these are evident within the homes systems and processes.

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children and young people since the most recent full inspection

Monitoring and review systems in place are currently under review with new systems in the initial stages of implementation and as yet these are not embedded into the homes systems and procedures.

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Information about this children's home

 The home is registered to care for 4 young people with emotional and or behavioural difficulties.  The home is privately owned by an organisation which also owns other homes and a therapeutic educational setting.  The home specialises in caring for girls who have experienced physical and or emotional trauma in their past.  The home provides access to a variety of therapeutic services.

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Recent inspection history

Inspection date Inspection type Inspection judgement

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Statutory Requirements

This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and the Guide to the children's homes regulations including the quality standards. The registered person(s) must comply with the given timescales.

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Requirement Due date

13 The leadership and management standard

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Requirement Due date

In order to meet the leadership and management standard the registered person must:

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Requirement Due date

(2)(g) demonstrate that practice in the home is informed and improved by taking into account and acting on (ii)feedback on the experiences of children, including complaints received (h) and use monitoring and review systems to make continuous improvements in the quality of care provided in the home. 01/01/2016

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What the inspection judgements mean

At the interim inspection we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the Inspection of children's homes: framework for inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children's home. Inspectors considered the quality of work and the difference adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition the inspectors have tried to understand what the children's home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after. This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the Guide to the children's homes regulations including the quality standards. the guidance raising concerns and making complaints about Ofsted, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, workbased learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for looked after children and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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