Children's Home run by Hexagon Care Services Limited in Coventry

Good

The children's home provides effective services that meet the requirements for good.

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The children's home provision is good because:

 Young people make good progress and enjoy day-to-day experiences that enhance their sense of belonging, self-esteem and self-confidence.  Safeguarding practice is of high priority and as a result young people are safe and feel safe.  Missing episodes are responded to swiftly and effectively.  Young people enjoy the nurturing environment and respond to boundaries set.  Partnership working is effective. Managers and staff work well with professionals and families to support young people and to keep them safe.  Feedback from young people and professionals is exceptionally positive.  The registered manager actively challenges and advocates for young people expecting only the absolute best for them.

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Information about this children's home

The home is privately owned and may provide care and accommodation for up to four young people with emotional and/or behavioural difficulties for single gender occupancy only.

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good

Young people make good progress, building up their confidence and self–esteem through highly supportive nurturing managers and staff group. Young people benefit from excellent support to form, develop and sustain positive attachments. Young people enjoy extremely positive relationships with staff and each other. This is evidenced from observations in the home and the views of young people and professionals. Young people refer to the home as their home. A young person says, ‘This is a family home and not like other homes I have been to, they look after me well. The staff are not like staff they really care, it’s hard to explain but you just hit it off with them, all of the staff are easy to get on with and it is like a family.’

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good

Young people engage in activities of their choice. They engage in regular meetings which ensure young people’s views and needs are embedded within the service. Young people choose their own activities and meals. For example, they go ice skating, go on holiday, to the zoo and a local ‘party in the park’. Young people have their friend’s frequently visit the home and on occasions stay overnight. They have pets they can enjoy and take responsibility for. This gives young people a real sense of belonging in their home.

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good

Young people experience warm nurturing care and enjoy good physical and emotional health. They have access to specialist services which helps them recognise their often traumatic backgrounds and the impact this has on their safety and welfare. This holistic approach to health care ensures young people’s development is consistently promoted.

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good

Staff have high aspirations for all young people and provide high quality support, encouragement and enablement to help them achieve their full educational potential. The educational achievement of young people is good in comparison to their starting points.

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good

Young people’s photographs, keepsakes and memories of their time living at the home are collected for young people, their achievements and birthdays are always celebrated. Young people have photographs of their family members and those significant to them in the home. This ensures young people have mementoes of their time living at the home, coupled with a sense of belonging and identity.

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good

Young people enjoy good quality contact with their family members and those significant to them. Managers advocate for young people to renew contact with siblings to ensure the wishes of young people are met and family relationships are sustained. This means young people are able to continue with meaningful relationships giving them a sense of identity and to reinforce positive attachment figures.

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good

Young people are effectively prepared for independence and adulthood. They have individualised independence plans that reflects their level of need coupled with ongoing support from staff who are diligent to their needs. Regular reviews of independence plans are undertaken and are amended to reflect the changing needs of young people. This means, young people will be better prepared for their transition to adulthood.

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good

Young people are aware of the complaints procedure and know how to exercise their right to complain should they wish to. There have been two complaints made by young people that have been resolved satisfactorily, one complaint made was in respect of a consultation regarding a staff rota. This means young people’s views are taken into account within all aspects of the home.

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good

Safeguarding young people is a high priority. Young people are safe and are protected from harm by the staff team. Managers and staff have a clear understanding of why young people need to be safeguarded and what they need to make sure they stay safe. Robust clear risk-assessments, combined with strong effective leadership and pro-active safeguarding practice ensure young people are protected and have a strong sense of personal safety. Staff receive regular safeguarding training. This ensures young people are fully protected.

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good

Staff are fully aware of the policies and procedures to follow when young people go missing. This includes working closely with placing authorities and the police to promote young people’s safety. A placing social worker states, ‘The whole missing episodes highlighted how well they worked together and how effective they have been in trying to keep her safe’. Feedback from a police professional states, ‘The staff are going above and beyond to find missing young people’. The registered manager has established effective partnership arrangements with local police and safeguarding teams. As a result, young people benefit from a comprehensive and consistent approach to managing their risk taking behaviours. There are no incidences of bullying within the home.

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good

Sanctions, although rarely used within the home, are fair, proportionate and reasonable. Physical intervention is used as a last resort. Recordings are comprehensive and detail young people’s views and medical assistance offered. The registered manager ensures she reviews all physical interventions to ensure they are appropriate.

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outstanding

The registered manager is experienced and suitably qualified and is supported by an experienced deputy manager and a skilled and motivated staff group. Managers promote a positive culture of improvement within the home, coupled with high aspirations and bespoke nurturing parenting styles for young people that ensures progress is made from their starting points. The manager is aware of the strengths and development areas of the service and is equally aware of how to continually improve the experiences and progress for young people.

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outstanding

There are examples of excellent working together, the registered manager actively challenges other professionals when young people are not receiving the service they need and deserve. For example, a young person who was discharged from hospital late at night was challenged and a formal complaint made. The registered manager states. ‘I will not accept poor practice and will always challenge and where necessary make a complaint to ensure young people receive the absolute best.’

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outstanding

Monitoring systems, both internal and external are good. The registered manager has a child-focused development plan in place for the home. This sets out the aims and aspirations for how the service will improve the lives of young people. Suggestions made by young people have been fully incorporated into the plan. This reflects manager’s total commitment to ensuring the voice of young people is central to all aspects of the home.

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outstanding

A comprehensive statement of purpose details the ethos of the home and is readily available for professionals and parents. The home has a staff rota that provides consistency to young people. Staff are suitably qualified and trained to ensure they have the knowledge and skills to meet the individual needs of young people.

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outstanding

The home is welcoming, well-equipped and decorated to provide a comfortable environment. Young people personalise their bedrooms and are proud to show items they had bought.

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What the inspection judgements mean

The experiences and progress of children and young people are at the centre of the inspection. Inspectors will use their professional judgement to determine the weight and significance of their findings in this respect. The judgements included in the report are made against Inspection of children's homes: framework for inspection.

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What the inspection judgements mean

An outstanding children's home provides highly effective services that contribute to significantly improved outcomes for children and young people who need help and protection and care. Their progress exceeds expectations and is sustained over time. A good children's home provides effective services that help, protect and care for children and young people and have their welfare safeguarded and promoted. In a children's home that requires improvement , there are no widespread or serious failures that create or leave children being harmed or at risk of harm. The welfare of looked after children is safeguarded and promoted. Minimum requirements are in place, however, the children's home is not yet delivering good protection, help and care for children and young people. A children's home that is inadequate is providing services where there are widespread or serious failures that create or leave children and young people being

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What the inspection judgements mean

harmed or at risk of harm or result in children looked after not having their welfare safeguarded and promoted.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children's home. Inspectors considered the quality of work and the difference adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition the inspectors have tried to understand what the children's home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children's

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Information about this inspection

Homes (England) Regulations 2015 and the Guide to the children's homes regulations including the quality standards. the guidance raising concerns and making complaints about Ofsted, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, workbased learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for looked after children and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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