Children's Home run by Cambian Childcare Limited in East Riding of Yorkshire

Good

The children's home provides effective services that meet the requirements for good.

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The children's home provision is good because:

 The relationship between staff and young people is excellent. Staff work hard at building trust and showing young people the benefits of trusting relationships  The care the young people receive is personalised and varied. Each young person is treated as an individual and time is spent getting to know them. This knowledge is used to ensure plans are specific to the young person.  Consultation with young people is good ensuring young people are listened too. Staff use a variety of ways to enable young people to have their say and ensure that their voices are heard in meetings about them.  Integrated working with therapy team allows specialist help to be available when required. This approach enables young people to start to understand what has happened to them.  The manager and staff team have high aspirations regarding attendance at school. There is a school on site which enables staff and teachers to work

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The children's home provision is good because:

together to ensure the best possible outcomes for the young people.  The manager has developed a ‘live’ improvement plan which demonstrates her capability to adapt and address issues which have been identified.

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Statutory Requirements

This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and the Guide to the children's homes regulations including the quality standards. The registered person(s) must comply with the given timescales.

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Requirement Due date

In order to meet the care planning standard with particular reference to ensuring the records that are kept are easy for the child to understand; are consistent and accurate, the registered provider must ensure that staff:

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Requirement Due date

(2)(f) that staff help each child to access and contribute to the records kept by the registered person in relation to the child. 30/09/2015

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Requirement Due date

22: Contact and access to communications

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Requirement Due date

The registered person must ensure that children are provided at all reasonable times with access to the following facilities which they may use without reference to persons working in the home;

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Requirement Due date

(a) a telephone on which to make and receive telephone calls in private; specifically, that the children’s guide informs children of this. (Regulation 22(3)(a) 30/09/2015

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Recommendations

To improve the quality and standards of care further the service should take account of the following recommendation(s):  Staff should be familiar with the home's policies on record keeping and understand the importance of careful, objective, and clear recording. Staff should record information on individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child. (The Guide to the Quality Standards, page 62 paragraph 14.4)

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Information about this children's home

The home is operated by and large private company registered to provide care for up to 5 children and young people with emotional or and behavioural difficulties. There is also a school on site

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Recent inspection history

Inspection date Inspection type Inspection judgement

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Recent inspection history

18/03/2015 Interim improved effectiveness

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good

The manager and staff ensure that the young people have personalised care to meet their complex and varied needs. Young people spoke of feeling ‘supported’ and knowing staff were working to make sure they were safe.

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good

The staff are guided in care planning by a team of therapists. This integrated approach enables staff to support young people to understand what has happened to them and help them develop skills to manage their own emotions. A staff team member said ‘ I feel like we are making a difference because we are helping the young people unpick the traumas they have experienced.’

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good

The approach towards attending and participating in education has resulted in young people attaining good educational outcomes. Young people come in from school and are eager to share with the staff team what they have done. Their achievements are celebrated with certificates been displayed. Young people’s self- esteem and self-worth are developed together with feeling proud and motivated to achieve more.

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good

The manager and staff team are child centred in their approach. Information about routines and important information is recorded and displayed in a number of different ways to ensure that everyone understands them. Staff team members act as positive role models for the young people. They provide them with opportunities to explore different hobbies, including gardening, sports and arts and crafts. young people are starting to develop the skills they require for the transition to adulthood.

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good

For some of the young peoples contact with family members and important people in their lives is difficult. The manager and staff team support young people to keep in touch with them in different ways including letters and telephone calls and where possible visits. Young people also have opportunities to make new friends who are encouraged to visit their home. Young people develop a sense of identity and learn how to maintain safe relationships.

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good

Consultation with young people is a key feature of this home. From choosing menu items, to choosing activities to having their opinions heard in reviews. The inclusive approach often requires staff to be creative in the way they gather the views, for example; roleplaying meetings and using art as a way to communicate. Young people feel they are listened to. One young person said ‘(the manager) will always listen to your opinion and if she feels things aren’t right or fair will sort it out.’ When young people arrive at the home they are treated sensitively and allowed to settle in. They can personalise their rooms and have an opportunity to talk with staff to ensure they are comfortable. The children’s guide is used to make sure that they are aware of rules and gives them some answers to questions which have often been asked. The guide has been updated but requires a review as some information is misleading, particularly regarding being able to use a telephone.

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good

The manager and staff team regarding safeguarding the young people as a top priority. Safeguarding training and processes are robust and staff are confident in what they would do if they were concerned. A young person said ‘I know they only do this so I feel safe, it works because, I do.’

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good

Young people see the manager and staff team as trusted adults. The relationship is excellent, with young people developing trusting and secure relationships with a number of the staff team. Key workers build a special relationship with the young people often having conversations about very sensitive and painful subjects. Guided by the therapy team staff provide support and help them deal with these subjects. On some occasions, this information is not recorded clearly or in a way that would be helpful to the young person.

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good

Working closely with the police the manager has updated the way that the home responds when young people go missing. Assessments are clear and are completed in a way that supports the police in looking for the young people. The staff team are proactive in trying to reduce the incidents of missing but when they do staff go out and look for them, using all the information they have gathered. When returned, young people are welcomed back. A ‘return chat’ is recorded to establish if there is anything that can be learnt from this missing episode. The numbers of missing episodes continues to fall.

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good

Sometimes young people find it difficult to manage their emotions and become physically challenging towards the staff team. Staff use behaviour management strategies well and where appropriate use physical restraints. Following any incident all parties are supported and try to see if things could have been done differently. This approach allows young people to learn how to deal with their emotions.

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good

The manager and staff team work hard to try and understand the young people. The whole staff team know the young people with regarding to what has happened to them and the challenges they are facing. This knowledge enables the staff team to be proactive in trying to prevent incidents which could harm the young people. Information is discussed about the risks of using alcohol and substances together with the risks of being exploited. This includes the safe use of the internet and social media.

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good

There are strong relationships with other professionals working with the young people, especially health professionals. Young people are supported to attend health appointments which previously they would not have done. This has resulted in young people being healthier and more engaged in being responsible for their own well-being. Medication is administered safety and there is a robust system to ensure it is handled appropriately.

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good

The home is well maintained and decorated. It is clean and tidy and feels homely. All visitors are checked and signed in and out of the building. All staff working within the home are recruited using a safer recruitment model to ensure they are suitable to work with the young people.

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requires improvement

The new manager has been in post for a short period. She is qualified and experienced and is in the process of applying to be a Registered Manager.

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requires improvement

Whilst it is evident that changes have been implemented there are a number of shortfalls in practice that need to be addressed.

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requires improvement

There are concerns regarding how allegations against staff have been dealt with. These have resulted in discrepancies in the way information has been recorded and the outcomes of investigations not been clear. This may have resulted in young people and staff feeling there concerns were not listened too.

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requires improvement

There are also shortfalls in the way that information is recorded and kept secure. Case recording is a complex process which is not clear. Recording is not consistent or accurate. Young people would find it difficult to understand what is written about them and how it explains their time in the home. The complexity of the recording system also requires staff to record the same things in different places often resulting in long periods of time being spent recording information rather than interacting with the young people.

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requires improvement

The way in which daily logs are recorded and the way information is stored in the office does not protect the young person’s privacy. Recording in this way does not promote easy access and understanding of the things that or recorded. Files in the office are not stored securely.

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requires improvement

There are examples of good and improving practices. The manager has established a robust monitoring system which demonstrates that progress is being made. The developmental plan is used as ‘live’ document keeping her focused on the improvements she has to complete and she has a weekly audit tool which encourages the staff team to become more involved in the improvement plan.

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requires improvement

Supervision and support for staff are good. Staff say they enjoy coming to work. They have excellent training to help them do their job and are supported by the manager. They also receive supervision and support from the therapy team. One staff team member said ‘I love coming to work, its challenging but every day I learn something new’

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requires improvement

Requirements and recommendations from previous inspections have been met indicating a willingness and capacity to change and develop.

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What the inspection judgements mean

The experiences and progress of children and young people are at the centre of the inspection. Inspectors will use their professional judgement to determine the weight and significance of their findings in this respect. The judgements included in the report are made against Inspection of children's homes: framework for inspection.

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What the inspection judgements mean

An outstanding children's home provides highly effective services that contribute to significantly improved outcomes for children and young people who need help and protection and care. Their progress exceeds expectations and is sustained over time. A good children's home provides effective services that help, protect and care for children and young people and have their welfare safeguarded and promoted. In a children's home that requires improvement , there are no widespread or serious failures that create or leave children being harmed or at risk of harm. The welfare of looked after children is safeguarded and promoted. Minimum requirements are in place, however, the children's home is not yet delivering good protection, help and care for children and young people. A children's home that is inadequate is providing services where there are widespread or serious failures that create or leave children and young people being

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What the inspection judgements mean

harmed or at risk of harm or result in children looked after not having their welfare safeguarded and promoted.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people living in the children's home. Inspectors considered the quality of work and the difference adults make to the lives of children and young people. They read case files, watched how professional staff work with children, young people and each other and discussed the effectiveness of help and care given to children and young people. Wherever possible, they talked to children, young people and their families. In addition the inspectors have tried to understand what the children's home knows about how well it is performing, how well it is doing and what difference it is making for the children and young people who it is trying to help, protect and look after. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the Children's

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Information about this inspection

Homes (England) Regulations 2015 and the Guide to the children's homes regulations including the quality standards. the guidance raising concerns and making complaints about Ofsted, which is available from Ofsted's website: www.gov.uk/government/organisations/ofsted . If you would like Ofsted to send you a copy of the guidance, please telephone 0300123 4234, or email enquiries@ofsted.gov.uk .

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Information about this inspection

achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, workbased learning and skills training, adult and community learning, and education and training in prisons and other secure establishments. It inspects services for looked after children and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 4234, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team,

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Information about this inspection

The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Information about this inspection

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

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Information about this inspection

Store Street Manchester M1 2WD T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/government/organisations/ofsted

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