Children's Home run by Keys Nhcc Ltd in Shropshire

Unique reference number SC020611 Inspector Julian Mason Type of inspection Interim Provision subtype Children's home

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Email Brendanurse@keyschildcare.co.uk Registered person New Horizons (Child Care) Limited Registered person address The Keys Group, Laganwood House Newforge Lane BELFAST BT9 5NW Responsible individual Heather Ann Laffin Registered manager Brenda Lucille Nurse Date of last inspection 24/09/2014 2 of 5 Inspection date 30/03/2015

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Previous inspection adequate Enforcement action since last inspection none

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This inspection

This home was judged adequate at the last full inspection. At this interim inspection Ofsted judge that it has improved effectiveness .

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This inspection

At the last inspection, twelve requirements and one recommendation were made all of which have been addressed. Young people’s educational attendance and attainment is now promoted through the support provide by the staff team. The home’s Statement of Purpose has been undated to ensure it includes all required information. The Registered Manager ensures the home’s operation is consistent with this document as well as making proper provision for the safeguarding and welfare of young people. The written policy which sets out the procedure to follow in the event of a child protection matter is now implemented in practice to ensure young people’s safety is promoted in full.

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This inspection

Where a physical restraint is used, the record now includes the duration of the event to help managers evaluate the appropriateness of the intervention. Young people are now provided with accommodation that has been improved with new décor and furnishings, their health and safety is fully promoted. Consents are now in place for the use of bedroom door alarms. Young people’s records are complete and kept up- to-date to ensure their time at the home is fully reflected in individual case files. The staff team’s practice and work with young people is now supported by regular supervision, appraisal and training. There are new arrangements for carrying out interviews with young people when they return to the home if they are reported as missing. Finally, the Registered Manager has appropriate quality assurance systems to evaluate the home’s operation and to determine what is being achieved for each young person.

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This inspection

Young people are enabled to make positive changes in their lives to help counter previously harmful and risky conduct such as anti-social and offending behaviours. Risks associated with these areas have reduced over recent months although staff remain vigilant and focused on methods of prevention and rehabilitation. Staff have good links and networks with police and youth offending services to help young 3 of 5 people stay on-track and sustain their improving behaviours.

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This inspection

Young people state that they feel safe in the home and with the staff who look after them. Staff use established procedures and practices to help protect young people and promote their safety. Detailed assessments are in place, which identify areas of risk and vulnerability. Staff use this information to shape their daily work with young people which includes managing and reducing risks associated with being missing from care. Patterns of absconding behaviour and being missing from care have reduced significantly since the last inspection. Staff and young people have successfully worked together to find ways of behaving that are less risky and damaging.

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This inspection

Young people’s needs in relation to their good health and welfare are being consistently met. For some young people, their health is improving because they have stopped smoking or are using alternatives that are less harmful. Staff are encouraging and supportive which is a motivating factor for young people to maintain these changes.

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This inspection

Young people feel consulted about their care and support arrangements. Staff have regular contact with young people as a group and on a one-to-one basis so they are able to discuss and plan their daily routines. This helps the staff team organise themselves in a way that ensures each young person gets the right support and help when needed. Young people know how to complain if they are not happy about something. Complaints are taken seriously and dealt with in a way that young people are satisfied with. 4 of 5

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Information about this children’s home

This home is registered to accommodate up to three young people of either gender with emotional and behavioural difficulties. The service is owned by a private company.

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Inspection date Inspection type Inspection judgement

24/09/2014 Full adequate 19/03/2014 Interim good progress 18/12/2013 Full good 19/02/2013 Interim good progress Website: www.ofsted.gov.uk

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Inspection date Inspection type Inspection judgement

This document may be reproduced in whole or in part for non-commercial educational purposes, provided that the information quoted is reproduced without adaptation and the source and date of publication are stated.

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What inspection judgements mean

At the interim inspections we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the Inspection of children’s homes: framework for inspection.

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Information about this inspection

The purpose of this inspection is to assure children and young people, parents, the public, local authorities and government of the quality and standard of the service provided. The inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the relevant regulations and meets the national minimum standards.

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Information about this inspection

The report details the main strengths, any areas for improvement, including any breaches of regulation, and any failure to meet national minimum standards. The judgements included in the report are made against the framework of inspection for children's homes.

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