Children's Home run by Keys Nhcc Ltd in Shropshire

Unique reference number SC020607 Inspector Rebecca Quested Type of inspection Interim Provision subtype Children's home

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Registered person New Horizons (Child Care) Limited Registered person address The Keys Group, Laganwood House Newforge Lane BELFAST BT9 5NW Responsible individual Heather Ann Laffin Registered manager Charlotte Percival Date of last inspection 12/11/2014 2 of 5 Inspection date 02/03/2015

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Previous inspection good Enforcement action since last inspection none

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This inspection

This home was judged good at the last full inspection. At this interim inspection Ofsted judge that it has sustained effectiveness .

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This inspection

At the previous inspection in November 2014 one requirement and one recommendation were raised and these have been met. The Registered Manager ensures that staff receive appropriate training and that the home is well maintained. As a result young people’s welfare is promoted.

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This inspection

Young people make good progress. Their attendance in education has improved and they continue to work towards public examinations. Staff ensure that there is excellent communication between themselves and schools and colleges. A social worker said, ‘Staff interact very well with school to support my young person and provide consistent care.’ Young people engage well with all health services which results in improved outcomes for their physical and mental health. For example, young people are able to verbalise their emotions, identify the triggers for their behaviours and reduce risk taking behaviours. A young person said, ‘Living here has a really positive effect on me; I have really enjoyed the time I have spent at the home.’ As a result young people’s outcomes improve.

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This inspection

Staff communicate with other professionals and family members effectively. They develop strong relationships with placing authorities, therapists and community groups. As a result young people benefit from consistent care. They are able to safely engage in experiences which broaden their horizons and develop their independence and self-reliance. For example, young people have part time jobs and attend youth clubs and cadets. Staff are proactive in developing relationships with family members and promote contact where it is safe and in young people’s best interests. A parent said, ‘Staff keep you informed, are easy to approach and are very friendly.’ Consequently young people’s welfare is promoted.

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This inspection

Young people feel safe and are safe. Staff are effective in safeguarding young people and develop positive relationships with the police. Young people go missing 3 of 5 from home infrequently but when they do the positive relationship with the police means that there is a quick response and the period that the young person is missing is minimal. Staff have a detailed understanding of young people and develop personalised risk and behaviour management assessments. As a result physical intervention is rarely necessary. Young people know how to make a complaint and when they do the Registered Manager ensures that this is resolved promptly. Therefore young people feel that they are listened to and develop a strong sense of security.

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This inspection

Leaders and managers ensure that the quality of care is reviewed regularly. The Registered Manager obtains the views of stakeholders and young people to inform these reviews. An independent reviewing officer commented, ‘The staff are very friendly but they ensure strict boundaries for young people.’ The home is welcoming and provides a well-maintained and resourced environment. Young people are central to the development of the home and also day to day living. As a result young people benefit from living in a home which provides stability and nurturing and their outcomes improve.

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This inspection

There are no requirements raised as a result of this inspection. 4 of 5

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Information about this children’s home

The home is privately owned and provides care for up to three young people with emotional and/or behavioural difficulties. There is also a satellite property that provides care for one further young person.

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Inspection date Inspection type Inspection judgement

12/11/2014 Full good 12/09/2013 Full good 09/05/2013 Full inadequate 15/10/2012 Interim good progress Website: www.ofsted.gov.uk

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Inspection date Inspection type Inspection judgement

This document may be reproduced in whole or in part for non-commercial educational purposes, provided that the information quoted is reproduced without adaptation and the source and date of publication are stated.

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What inspection judgements mean

At the interim inspections we make a judgement on whether the home has improved in effectiveness, sustained effectiveness, or declined in effectiveness since the previous full inspection. This is in line with the Inspection of children’s homes: framework for inspection.

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Information about this inspection

The purpose of this inspection is to assure children and young people, parents, the public, local authorities and government of the quality and standard of the service provided. The inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service and to consider how well it complies with the relevant regulations and meets the national minimum standards.

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Information about this inspection

The report details the main strengths, any areas for improvement, including any breaches of regulation, and any failure to meet national minimum standards. The judgements included in the report are made against the framework of inspection for children's homes.

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