First Step Nursery Day Care

Store Street Manchester M1 2WD Telephone: 0300 123 1231 Fax: 0300 123 3159 Minicom: 0161 618 8524 Email: enquiries@ofsted.gov.uk Web: www.ofsted.gov.uk

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First Step Nursery Day Care 52 Deptford Broadway Deptford London SE8 4PH Our Reference EY422898

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Monitoring for provision judged as inadequate

An Ofsted inspector, Jennifer Fisher, monitored your provision on 18/03/2014 following your inspection where the provision was judged to be inadequate.

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Outcome of monitoring

As a result of our inspection on 19/06/2013, we sent you a welfare requirements notice. The actions you were set are included at the end of this letter.

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Outcome of monitoring

The welfare requirement notice required you to: ensure that the child protection policy and procedure is implemented, following the local procedures, and that the designated person’s role is understood and followed; ensure only suitable people who have been checked by Ofsted, carry out the roles and responsibilities of the provider and manager within the provision in order to safeguard children effectively; develop the effectiveness of the key person system, ensuring that staff have sufficient knowledge of how to meet babies' emotional and physical needs, so each child feels safe and secure and can rest, sleep and play as they need; ensure all staff understand how to implement the behaviour management policy and procedures, in order to model suitable behaviour to children, particularly with regard to when to use physical interventions and appropriate voice levels, such as at meal times for the older children, so children learn to talk rather than shout at such times.

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Outcome of monitoring

We also sent you a notice to improve that required you to; improve the staff teams' knowledge and understanding of how to implement the programme for children's personal, social and emotional development, planning group activities suited to babies' stages of development, and providing older children with a calm environment during and after meal times, making sure they know what is expected of them.

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Outcome of monitoring

At the second visit of 13 August 2013, a further welfare requirement notice was raised which required you to: Ensure that every child’s learning and care is tailored to meet their individual needs; review the arrangements for feeding babies to ensure Our Reference EY422898

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Outcome of monitoring

that the individual needs of all babies are met and that staff fully understand the role of the key person in meeting the individual needs of babies; review risk assessment procedures to ensure that they identify all areas that need to be checked on a daily basis and that sufficient steps are taken to identify and reduce or minimize risks to children; ensure that all staff have a clear understanding of risk assessment that they accurately follow health and safety procedures and accurately record any procedures that are in place; ensure that the equipment used for babies is safe and hygienic for children to use.

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Outcome of monitoring

A further notice to improve was also raised that asked you to: review the procedure for the safe storage and disposable of medication and ensure that this is followed; ensure that the facilities for storage of babies food are hygienic and safe, and that this is followed and fully understood by staff, including the procedures and facilities for the safe storage of food in the fridge.

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Outcome of monitoring

On the third monitoring visit of 23 October 2013, the regulatory inspector found that you have met actions that were raised within the timescales and that you were making progress in meeting the actions set. The inspector found that you were making progress, however, the new systems being used were yet to be fully embedded and evaluated and further improvement was needed, consequently, a further monitoring visit was required.

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Outcome of monitoring

On 18 December 2013, following a notification of a serious injury to a child, an inspector carried out an unannounced visit, a further welfare requirement notice was raised which required you to: ensure that all staff have a clear understanding of risk assessment that they accurately follow health and safety procedures and accurately record any procedures that are in place; ensure that the arrangements and procedures for health and safety are fully understood by all staff and staff follow the settings own procedures; ensure that there are clear guidelines in the event of serious accidents and injuries; take all reasonable steps to ensure the safety of all children, especially with regard to the internal doors in the setting; review risk assessment procedures to ensure that they are specific to the setting and identify all areas that need to be checked on a daily basis and that sufficient steps are taken to

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Outcome of monitoring

identify and reduce or minimize risks to children; ensure that records clearly identify where staff are deployed and who looked after the children; ensure that there are arrangements in place for supervision and monitoring of the manager to ensure that procedures are followed and monitored effectively; ensure that children are adequately supervised, especially in the baby room and that staff are deployed effectively to meet the needs of children and ensure their safety; ensure the procedures for monitoring accidents and how they are recorded is effective and that accident records are accurate and have the necessary detail and ensure that the arrangements for a named first aider is clear at all times.

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Outcome of monitoring

On the fourth monitoring visit of 07 January 2014, the regulatory inspector found that you had met actions that were raised in the welfare requirement notice on 18 December 2013 within the timescales and decided that a further monitoring visit was needed to check the progress on all of the previous actions set. Our Reference EY422898

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Outcome of monitoring

On the fifth monitoring visit of 18 March 2014, the regulatory inspector found that the child protection policies and procedures are clear and fully understood by staff. Staff have completed up to date training. The new manager is due to attend training on the role of the designated person.

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Outcome of monitoring

The systems to ensure that practitioners and any person who is likely to have regular contact with children have been established and this is understood by managers. You have attended training on safe recruitment and suitability processes, and systems to ensure the on-going suitability of staff is established and in line with the disqualification regulations. Recruitment processes are robust and ensure that children are safeguarded and staff are suitable.

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Outcome of monitoring

The key person system has been fully implemented into the setting to ensure that every child’s learning and care is tailored to meet the children’s individual needs. Staff have attended training and they are aware of their role as key person. Staff work with parents and systems are in place to establish links between home and nursery. The settling in procedure for babies has been established and staff carry out home visits as a result staff are able to plan and respond to individual children physical and emotional needs. The arrangements babies’ meal times ensures that the key person is fully engaged with the child and that the child has one person, usually the key person to assist them with meals. Staff members interact positively with the children during meal times; offering appropriate support and they are attentive to the needs of the children.

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Outcome of monitoring

Behaviour management techniques in the setting have improved and staff are engaged with children and demonstrate an understanding of appropriate techniques to manage children’s behaviour, including appropriate conduct of staff. As a result, the atmosphere in the group rooms is calm and children are well behaved.

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Outcome of monitoring

Risk assessment procedures are in place within the setting. They are specific to the setting and identify areas that need to be checked on a regular basis. You have taken steps to reduce, minimise and manage risks to children. Steps have been taken to review the safety of all internal doors and they have been fitted with finger guards and door stoppers to ensure that hazards are reduced and minimised. Risk assessments and daily safety checks are understood and followed by staff and steps are taken to reduce, minimise and manage any hazards or risks that are identified. These procedures continue to be monitored by the management and there is further health and safety training booked for the staff team to attend.

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Outcome of monitoring

You have reviewed your health and safety policy and there is a clear policy in place. The policy and procedures have been shared with staff. There are clear guidelines in place in the event of a serious accident or injury and staff are clear of the procedures to follow. You have revised the accident report forms to include more detailed information. These are monitored regularly to ensure that they contain accurate and necessary detail. You have reviewed your arrangements for first aid to ensure that there is a named first aider present at all times and that staff are fully aware of who Our Reference EY422898

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Outcome of monitoring

this is at all times. The equipment used for babies, such as cots, highchairs and bedding have been made safe and any faulty or broken equipment has been removed or disposed of. Staff carry out regular checks on equipment used for babies to ensure that they are safe. Procedures have been put in place to ensure that children have their own individual bedding to ensure good hygiene practices are followed. Hand and face washing practices for babies ensure good hygiene and prevent cross contamination. Medication is kept and stored securely and safely. Babies’ food is kept in a hygienic and safe way and staff are clear about safe and hygienic food storage.

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Outcome of monitoring

You have system in place that clearly records where staff are deployed and easily identifies who looked after the children attending. The way that staff are deployed in the baby room has been reviewed and systems now ensure that priority is given to ensuring babies are well supervised and safe. Menial tasks are only carried out when staffing arrangements allow and during quiet times.

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Outcome of monitoring

There are supervision, and monitoring arrangements for all staff, including the manager which includes support, coaching and training. The systems for supervising the manager ensure accountability and continuous improvement.

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Outcome of monitoring

Improvements have been made to the staff team’s knowledge and understanding of how to implement the programme for children's personal, social and emotional development group activities are planned and implemented that are suited to babies' stages of development.

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Outcome of monitoring

The arrangements to ensure improve the staff teams' knowledge and understanding of how to implement the programme for children's personal, social and emotional development has improved and staff are observing children and planning for their next steps in this area. The arrangements in the toddler room during and after mealtimes have been reviewed to ensure that there is a calm and organised environment for children. This is under constant review and the setting is working closely with the early years’ team to continue to make progress.

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Outcome of monitoring

Having considered all the evidence, the inspector is of the opinion that the setting has taken prompt and effective action to address the points for improvement.

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Next steps

The next step will be a full inspection. Our Reference EY422898

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Next steps

I hope that you have found the visit helpful in promoting improvement in your setting. If you have any further queries please contact us on the number at the top of this letter.

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Next steps

Nick Hudson National Director, Early Education Our Reference EY422898

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Action Due date Closed date

ensure that all staff have a clear understanding of risk assessment that they accurately follow health and safety procedures and accurately record any procedures that are in place;W10.5 information about the provider- ensure that records clearly identify where staff are deployed and who looked after the children 02/01/2014 18/03/2014

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Action Due date Closed date

ensure that the arrangements and procedures for health and safety are fully understood by all staff and staff follow the settings own procedures 02/01/2014 18/03/2014

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Action Due date Closed date

ensure that there are clear guidelines in the event of serious accidents and injuries 02/01/2014 18/03/2014

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Action Due date Closed date

take all reasonable steps to ensure the safety of all children, especially with regard to the internal doors in the setting 02/01/2014 18/03/2014

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Action Due date Closed date

review risk assessment procedures to ensure that they are specific to the setting and identify all areas that need to be checked on a daily basis and that sufficient steps are taken to identify and reduce or minimize risks to children 02/01/2014 18/03/2014

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Action Due date Closed date

ensure that records clearly identify where staff are deployed and who looked after the children 02/01/2014 18/03/2014

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Action Due date Closed date

ensure that there are arrangements in place for supervision and monitoring of the manager to ensure that procedures are followed and monitored effectively. 02/01/2014 18/03/2014

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Action Due date Closed date

ensure that children are adequately supervised, especially in the baby room and that staff are deployed effectively to meet the needs of children and ensure their safety 02/01/2014 18/03/2014

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Action Due date Closed date

ensure the procedures for monitoring accidents and how they are recorded is effective and that accident records are accurate and have the necessary detail 02/01/2014 18/03/2014 Our Reference EY422898

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Action Due date Closed date

ensure that the arrangements for a named first aider is clear at all times 02/01/2014 18/03/2014

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