First Step Nursery Day Care

Store Street Manchester M1 2WD Telephone: 0300 123 1231 Fax: 0300 123 3159 Minicom: 0161 618 8524 Email: enquiries@ofsted.gov.uk Web: www.ofsted.gov.uk

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First Step Nursery Day Care 52 Deptford Broadway Deptford London SE8 4PH Our Reference EY422898

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Monitoring for provision judged as inadequate

An Ofsted inspector, Jennifer Fisher, monitored your provision on 07/01/2014 following your inspection where the provision was judged to be inadequate.

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Outcome of monitoring

As a result of our inspection on 19/06/2013, we sent you a welfare requirements notice. The actions you were set are included at the end of this letter.

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Outcome of monitoring

As a result of our inspection on 19 June 2013, we sent you a welfare requirement notice that required you to: ensure that the child protection policy and procedure is implemented, following the local procedures, and that the designated person’s role is understood and followed; ensure only suitable people who have been checked by Ofsted, carry out the roles and responsibilities of the provider and manager within the provision in order to safeguard children effectively; develop the effectiveness of the key person system, ensuring that staff have sufficient knowledge of how to meet babies' emotional and physical needs, so each child feels safe and secure and can rest, sleep and play as they need; ensure all staff understand how to implement the behaviour management policy and procedures, in order to model suitable behaviour to children, particularly with regard to when to use physical interventions and

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Outcome of monitoring

appropriate voice levels, such as at meal times for the older children, so children learn to talk rather than shout at such times.

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Outcome of monitoring

We also sent you a notice to improve that required you to; improve the staff teams' knowledge and understanding of how to implement the programme for children's personal, social and emotional development, planning group activities suited to babies' stages of development, and providing older children with a calm environment during and after meal times, making sure they know what is expected of them.

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Outcome of monitoring

At the second visit of 13 August 2013, a further welfare requirement notice was raised which required you to: Ensure that every child’s learning and care is tailored Our Reference EY422898

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Outcome of monitoring

to meet their individual needs; review the arrangements for feeding babies to ensure that the individual needs of all babies are met and that staff fully understand the role of the key person in meeting the individual needs of babies; review risk assessment procedures to ensure that they identify all areas that need to be checked on a daily basis and that sufficient steps are taken to identify and reduce or minimize risks to children; ensure that all staff have a clear understanding of risk assessment that they accurately follow health and safety procedures and accurately record any procedures that are in place; ensure that the equipment used for babies is safe and hygienic for children to use.

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Outcome of monitoring

A further notice to improve was also raised that asked you to: review the procedure for the safe storage and disposable of medication and ensure that this is followed; ensure that the facilities for storage of babies food are hygienic and safe, and that this is followed and fully understood by staff, including the procedures and facilities for the safe storage of food in the fridge.

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Outcome of monitoring

On 18 December 2013, following a notification of a serious injury to a child, an inspector carried out an unannounced visit, a further welfare requirement notice was raised which required you to: ensure that all staff have a clear understanding of risk assessment that they accurately follow health and safety procedures and accurately record any procedures that are in place; ensure that the arrangements and procedures for health and safety are fully understood by all staff and staff follow the settings own procedures; ensure that there are clear guidelines in the event of serious accidents and injuries; take all reasonable steps to ensure the safety of all children, especially with regard to the internal doors in the setting; review risk assessment procedures to ensure that they are specific to the setting and identify all areas that need to be checked on a daily basis and that sufficient steps are taken to

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Outcome of monitoring

identify and reduce or minimize risks to children; ensure that records clearly identify where staff are deployed and who looked after the children; ensure that there are arrangements in place for supervision and monitoring of the manager to ensure that procedures are followed and monitored effectively; ensure that children are adequately supervised, especially in the baby room and that staff are deployed effectively to meet the needs of children and ensure their safety; ensure the procedures for monitoring accidents and how they are recorded is effective and that accident records are accurate and have the necessary detail and ensure that the arrangements for a named first aider is clear at all times.

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Outcome of monitoring

Overall effectiveness of the improvement and outcomes for children:

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Outcome of monitoring

On the third monitoring visit of 07 January 2014, the regulatory inspector found that you have met actions that were raised within the timescales set on 18 December 2013 and that a further monitoring visit is needed to check the progress that you are making on the previous actions set.

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Outcome of monitoring

You have reviewed your health and safety policy and made some updates to this, Our Reference EY422898

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Outcome of monitoring

there is a clear policy in place. The policy and procedures have been shared with staff and you are now clear on reporting procedures in the event of a serious accident. You need to consistently monitor health and safety arrangements in the setting and ensure that that they are effective and in line with health and safety requirements.

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Outcome of monitoring

You have introduced a more robust risk assessment system that is specific to the setting. You have met with all staff to go through these procedures and to check their understanding of risk assessment and health and safety procedures. You need to ensure that these systems are fully imbedded into practice and that they are monitored effectively. You need to ensure that all staff attend the planned health and safety training. Risk assessments are now specific to the setting and identify areas that need to be checked on a regular basis. You have taken steps to reduce, minimise and manage risks to children. Steps have been taken to review the safety of all internal doors and they have been fitted with finger guards and door stoppers to ensure that hazards are reduced and minimised. You need to monitor the effectiveness of the risk assessment procedures to ensure that they are effective and fully imbedded in practice.

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Outcome of monitoring

You have introduced a new rota system that clearly records where staff are deployed and easily identifies who looked after the children attending.

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Outcome of monitoring

You have made arrangements for supervision and monitoring of the manager, however, this is its early stages. These arrangements need to be formalised and followed to ensure that there is close monitoring of practice and effective leadership. The way that staff are deployed in the baby room has been reviewed and systems now ensure that priority is given to ensuring babies are well supervised and safe. Menial tasks are only carried out when staffing arrangements allow and during quiet times. You have revised the accident report forms to include more detailed information. You need to continue to monitor this to ensure that they contain accurate and necessary detail.

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Outcome of monitoring

You have reviewed your arrangements for first aid to ensure that there is a named first aider present at all times and that staff are fully aware of who this is at all times.

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Outcome of monitoring

You plan to send new staff on first aid training and you need to ensure that they complete this training.

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Outcome of monitoring

Having considered all the evidence, the inspector is of the opinion that the setting has taken prompt and effective action to address the points for improvement.

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Next steps

The next step will be further monitoring. Our Reference EY422898

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Next steps

I hope that you have found the visit helpful in promoting improvement in your setting. If you have any further queries please contact us on the number at the top of this letter.

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Next steps

Nick Hudson National Director, Early Education Our Reference EY422898

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Action Due date Closed date

ensure that all staff have a clear understanding of risk assessment that they accurately follow health and safety procedures and accurately record any procedures that are in place;W10.5 information about the provider- ensure that records clearly identify where staff are deployed and who looked after the children 02/01/2014 07/01/2014

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Action Due date Closed date

ensure that the arrangements and procedures for health and safety are fully understood by all staff and staff follow the settings own procedures 02/01/2014 07/02/2014

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Action Due date Closed date

ensure that there are clear guidelines in the event of serious accidents and injuries 02/01/2014 07/01/2014

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Action Due date Closed date

take all reasonable steps to ensure the safety of all children, especially with regard to the internal doors in the setting 02/01/2014 07/01/2014

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Action Due date Closed date

review risk assessment procedures to ensure that they are specific to the setting and identify all areas that need to be checked on a daily basis and that sufficient steps are taken to identify and reduce or minimize risks to children 02/01/2014 07/01/2014

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Action Due date Closed date

ensure that records clearly identify where staff are deployed and who looked after the children 02/01/2014 07/01/2014

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Action Due date Closed date

ensure that there are arrangements in place for supervision and monitoring of the manager to ensure that procedures are followed and monitored effectively. 02/01/2014 07/01/2014

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Action Due date Closed date

ensure that children are adequately supervised, especially in the baby room and that staff are deployed effectively to meet the needs of children and ensure their safety 02/01/2014 07/01/2014

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Action Due date Closed date

ensure the procedures for monitoring accidents and how they are recorded is effective and that accident records are accurate and have the necessary detail 02/01/2014 07/01/2014 Our Reference EY422898

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Action Due date Closed date

ensure that the arrangements for a named first aider is clear at all times 02/01/2014 07/01/2014

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