Setting

Summary of complaint

On 15 August 2011, we received a complaint that raised concerns about how the setting respond to children taken ill at the setting, changes to the person who is managing the setting and that a child sustained an accidental injury that may have been preventable. We needed to investigate the concern to see if the setting was meeting the Early Years Foundation Stage Welfare Requirements relating to Safeguarding and promoting children’s welfare, Suitable people, Suitable premises and Organisation. In particular, these include requirements that:

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Summary of complaint

The provider must promote the good health of the children, take necessary steps to prevent the spread of infection, and take appropriate action when they are ill.

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Summary of complaint

Registered providers must notify Ofsted of the following: any change to the person who is managing the early years provision.

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Summary of complaint

Adults looking after children must have appropriate qualifications, training, skills and knowledge.

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Summary of complaint

Staffing arrangements must be organised to ensure safety and to meet the needs of the children.

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Summary of complaint

The provider must take all reasonable steps to ensure that hazards to children – both indoors and outdoors – are kept to a minimum.

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Summary of complaint

Providers must have effective systems to ensure that the individual needs of all children are met.

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Summary of complaint

We do not investigate to prove or disprove a complaint but we look into the information we receive to see if the childcare provider is meeting all legal requirements. We carried out an unannounced visit to the premises and found that the setting had followed required procedures in respect of changes to the manager. We also found individual health needs were not met because medical treatment was not sought promptly as required in the settings procedures and a child sustained an accidental injury that may have been prevented if procedures had been followed. Risk assessments, policies and procedures are in place to promote and ensure children's safety and well being. However, staff failed to implement them, demonstrating they are not clear about their role and responsibilities and the importance of adhering to policies and procedures at all times. At the time of the visit the setting had already started to take some action to improve staff understanding of policies

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Summary of complaint

and procedures and their individual responsibilities. We issued a notice to improve that asks the provider to ensure:

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Summary of complaint

ensure adults looking after children have appropriate qualifications, training, skills and knowledge, pay particular attention to induction training, ensuring practitioners have a clear understanding of their roles and responsibilities, identifying the training needs of staff and providing a programme of continuing professional development (The Early Years Foundation Stage General Welfare Requirements - Suitable people)

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Summary of complaint

We will monitor the provider to ensure the action is successfully completed. The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet (Reference no. 080120)

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