Setting

Summary of complaint

On 7 June 2001, we received a complaint that raised concerns about how the provider dealt with a children's individual dietary needs and their systems for administering medication.

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Summary of complaint

We needed to investigate this concern to see whether the setting was meeting the Early Years Foundation Stage welfare requirements relating to ‘safeguarding and promoting children’s welfare’. In particular, these include requirements that states that the provider must promote the good health of the children, take necessary steps to prevent the spread of infection, and take appropriate action when they are ill.

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Summary of complaint

We do not investigate to prove or disprove a complaint but we look into the information we receive to see if the childcare provider is meeting all legal requirements. We carried out an unannounced visit to the premises and found that the staff had not implemented the policy in place for dealing with allergies. We also found that written permission was not in place to administer medication and that a record was not kept of medication administered to a child.

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Summary of complaint

Following our investigation, we issued a notice to improve that asks the provider to: • ensure that the policy on administering medicines is implemented with specific regard to the allergy policy.(The Early Years Foundation Stage General Welfare Requirements – Safeguarding and promoting children’s welfare) • Keep written records of all medicines administered to children, and inform parents. (The Early Years Foundation Stage General Welfare Requirements – Safeguarding and promoting children’s welfare) • Obtain prior written permission for each and every medicine from parents before any medication is given. (The Early Years Foundation Stage General Welfare Requirements – Safeguarding and promoting children’s welfare)

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Summary of complaint

We were satisfied with the action taken in response to the notices. The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet (Reference no. 080120)

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