Setting

Summary of complaint

On 01 August 2011, we received a complaint that raised concerns about children receiving sweets and biscuits, the lack of information for parents and poor partnership working in this respect of this matter. We needed to investigate this concern to see whether the setting was meeting the Early Years Foundation Stage welfare requirements relating to ‘safeguarding and promoting children’s welfare’. In particular, these include a requirement that states that where children are provided with meals, snacks and drink, these must be healthy, balanced and nutritious. They also include the requirement to engage with and provide parents with information.

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Summary of complaint

We do not investigate to prove or disprove a complaint but we look into the information we receive to see if the childcare provider is meeting all legal requirements. We carried out an unannounced visit to the premises and made the provider aware of our concerns and asked them to look into matters contained in the information. We asked them to provide us with a response on the action they took so that they continue to meet the requirements of registration. The provider told us what they have done to put it right.

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Summary of complaint

The provider took action to meet with the requirements of registration by:

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Summary of complaint

- reviewing the types of food for children's parties (The Early Years Foundation Stage General Welfare requirements – Safeguarding and children’s welfare) - holding a planned meeting with staff to look at the management of children’s dietary needs (The Early Years Foundation Stage General Welfare requirements – Safeguarding and children’s welfare) - devising a 'no sweets' policy (The Early Years Foundation Stage General Welfare requirements – Safeguarding and children’s welfare). We are satisfied with the action taken by the provider in respect of this aspect. However, we found that procedures for ensuring that staff engage with parents and provide them with up-to-date information about food and drink was not sufficiently rigorous.

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Summary of complaint

Following the inspection, we issued a notice of action to improve that requires the provider to:

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Summary of complaint

ensure staff engage with, and provide up-to-date information to parents which relates to food and drinks provided to children (The Early Years Foundation Stage General Welfare requirements – Safeguarding and promoting children’s welfare).

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Summary of complaint

We are satisfied by the response from the provider. We will check this at the next visit.

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Summary of complaint

The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet (Reference no. 080120)

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