Setting

Summary of complaint

On 14 March 2011, we received a complaint that raised concerns that the nursery does not have sufficiently robust systems in place to assess the suitability of those adults working directly with the children, that unvetted staff have unsupervised contact with the children, that ratios are not being met and that staff are not suitably qualified. In addition, concerns were raised about how the nursery meets the individual needs of the children and issues relating to equality of opportunity. We needed to investigate the concerns to see whether the provider was meeting the Early Years Foundation Stage Welfare Requirements relating to 'Safeguarding and promoting children's welfare'. In particular these include requirements which state that all providers must have and implement an effective policy about ensuring equality of opportunities and for supporting children with learning difficulties and disabilities. We also needed to investigate the concerns to see whether

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Summary of complaint

the provider was meeting the Early Years Foundation Stage Welfare Requirements relating to 'Suitable people'. In particular, these include requirements which state that providers must have effective systems in place to ensure that practitioners and other people aged 16 or over likely to have regular contact with children are suitable to do so; that providers must not allow people whose suitability has not been checked to have unsupervised contact with children; that all supervisors and managers must hold a full and relevant level 3 qualification and half of all other staff must hold a full and relevant level 2 qualification and that providers must meet requirements for adult:child ratios. Finally, we needed to investigate the concerns to see whether the provider was meeting the Early Years Foundation Stage Welfare Requirements relating to 'Organisation'. In particular these include requirements that state that providers must have effective systems to ensure

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Summary of complaint

that the individual needs of all children are met.

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Summary of complaint

We do not investigate to prove or disprove a complaint but we check the information to see if the childcare provider is meeting all legal requirements. We carried out an unannounced visit to the premises and found that Criminal Record Bureau Disclosures and other suitability checks such as, references, health declarations, qualifications and identity checks are carried out for all staff members. Staff members who do not yet have Criminal Record Bureau Disclosures are not left unsupervised with children. Staff are suitably qualified and experienced, including those staff working as supervisors, and ratios are maintained. We also found that the individual needs of the children were being met in relation to their sleep patterns and that appropriate provision is made for children who wish to relax, play quietly or sleep. The setting also has effective written policies in place relating to equality of opportunities and

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Summary of complaint

for supporting children with learning difficulties and disabilities which are suitably implemented.

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Summary of complaint

Although it was not part of the original complaint, we identified that the setting had not maintained a written record of all complaints, which is a legal requirement.

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Summary of complaint

Following our investigation, we issued a notice to improve that asks the provider to:

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Summary of complaint

Keep a written record of parental complaints and ensure that you can provide Ofsted, on request, with a written record of all complaints made during any specified period, and the action which was taken as a result of each complaint (The Early Years Foundation Stage General Welfare Requirements - Safeguarding and promoting children’s welfare).

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Summary of complaint

The provider successfully completed the action. The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet (Reference no. 080120)

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