Setting

Summary of complaint

On 07 March 2011, we received a complaint that raised concerns about the suitability of those who may come into contact with the children being cared for, the settings response to a complaint, safety and supervision, meeting children’s dietary requirements and individual needs. We needed to investigate the concern to see whether the setting was meeting the Early Years Foundation Stage welfare requirements relating to Safeguarding and promoting the children’s welfare, Suitable people and Organisation. In particular, these include requirements that state:

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Summary of complaint

registered providers must investigate all written complaints relating to the requirements and notify complainants of the outcome of the investigation within 28 days of having received the complaint;

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Summary of complaint

providers must keep a record of accidents and first aid treatment;

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Summary of complaint

fresh drinking water must be available at all times and providers should obtain, record and act on information from parents about a child’s dietary need;.

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Summary of complaint

providers other than childminders must obtain an enhanced Criminal Records Bureau (CRB) Disclosure in respect of every person aged 16 or over: who works directly with children;

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Summary of complaint

staffing arrangements must be organised to ensure safety and to meet the needs of the children;

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Summary of complaint

providers must have effective systems to ensure that the individual needs of all children are met. We do not investigate to prove or disprove a complaint but we look into the information we receive to see if the childcare provider is meeting all legal requirements. We carried out an unannounced visit and found that the setting had received a complaint from a parent and had not concluded the investigation and provided the complainant with an outcome within the required 28 day period. We also found that recruitment procedures are in place to check staff are suitable and all staff have had CRB checks, that staff are appropriately deployed to meet the needs of children, fresh drinking water is readily available and children’s dietary needs are met, accident records are maintained, all staff have a current first aid certificate, risk assessments have been conducted and steps are taken to minimise risks and

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Summary of complaint

keep children safe, and that effective systems are in place to ensure children's individual needs are met. We issued a notice to improve that required the provider to:

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Summary of complaint

investigate all written complaints relating to the requirements and notify complainants of the outcome of the investigation within 28 days of having received the complaint.

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Summary of complaint

We are satisfied that the provider has an appropriate complaints procedure which will be adhered to in the future. The provider remains registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints for five years commencing on the date we complete our investigation.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet (Reference no. 080120)

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